Now, consumers in Muscat can lodge complaints with a QR scan
Two types of QR codes will be distributed across various commercial stores, each with a specific function.
The First Code will connect consumers directly to the Authority's services to easily submit reports and comments, while the Second Code is dedicated exclusively to the judicial enforcement officers of the Authority and will be used to store the commercial establishment's data electronically, eliminating the need for manual entry and confirming the store's compliance with laws and regulations.
According to the CPA, the QR code in commercial stores will help establish a direct communication channel between consumers and the Authority's services, save time and effort for judicial enforcement officers, increase the coverage rate of inspected institutions, and provide an accurate and up-to-date database of commercial stores.
The initiative is part of a comprehensive plan to generalize the project across various commercial establishments in all governorates of the Sultanate of Oman.
This project comes as part of the Authority's ongoing efforts to develop its regulatory tools and leverage modern technologies in a way that strengthens consumer rights protection and ensures institutional compliance with applicable laws and regulations.
CPA, which was recently honored among the best service delivery outlets in Muscat Governorate in 2024, in the past week recovered a refund of RO3,000 for a consumer in Al Dakhiliyah Governorate due to the failure to complete the agreed work within the specified period.
Over 8,000 Anker mobile chargers, models 2023 to 2025, were recalled.
Amounts worth over RO4,000 were recovered by the Consumer Protection Office in Al Suwaiq, due to a vehicle not conforming to the agreed specifications.
A commercial establishment in South Al Batinah was sentenced to imprisonment and fined RO1,000 for violating the provisions of the Consumer Protection Law.
As per their given rights, consumers can exchange or refund the value of the item within 15 days from the date of purchase.
They can exchange or return the item and get a refund if the item is defective or does not meet the agreed-upon standard specifications or purpose.
Perishable consumer goods are excluded from exchange and return.
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