Safai to property tax: Gurgaon civic body feels heat as grievances cross 27k mark
According to MCG records, there are 17,822 pending complaints on the GMDA portal, while 3,762 complaints through the social media grievance tracker (SMGT) portal remain unaddressed.
Moreover, 3,455 complaints on the Swachh City portal, 1,654 on the CM window, 550 on the PM window, and 69 on the Sameer app are yet to be processed by MCG.
Out of the total complaints, 7,657 remain unresolved since 2024, 6,216 were raised over the past 60 to 90 days, 6,170 over 30 and 60 days, and 2,685 over the last month.
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Sanitation, sewerage, road sweeping, and development works constitute 78.4% of the total pending complaints.
Across the city's four zones, unresolved sanitation-related grievances amount to 5,526 complaints. The engineering department of the civic body has 5,961 outstanding sewerage complaints awaiting resolution.
Moreover, there are 2,221 unaddressed complaints about road sweeping operations. The engineering department also has a backlog of 7,712 complaints regarding development works.
On Wednesday, MCG constituted a grievance redressal cell to address complaints received across various govt platforms.
"We have constituted a grievance redressal cell. It will focus only on resolving these complaints and minimising the pendency in redressal," said a senior MCG official.
The newly formed cell will be headed by MCG commissioner Pradeep Dahiya and will have additional commissioner Ravinder Yadav, joint commissioner Vishal, deputy town planner Siddharth S Khandelwal and MCG expert Anita Phalswal as members.
Meanwhile, according to residents, one of the causes for an increasing number of complaints is delay in appointing an agency for drain cleaning. "We have filed several complaints on these issues, but they remain unaddressed. Moreover, the civic body is yet to initiate tenders for drain cleaning across the city. As the monsoon approaches, these complaints are likely to shoot up," said Kundan Lal Sharma, general secretary of Sector 21 RWA.
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