Adani Digital Labs unveils innovations to elevate airport, travel experience
Adani Digital Labs is launching initiatives to transform the airport experience across Adani-managed airports in India. These include personalized digital experiences through the Adani OneApp, a comprehensive loyalty program called Adani Rewards, and streamlined lounge access. The aim is to enhance convenience, engagement, and efficiency for travelers by addressing common challenges and consolidating airport services onto a single platform.
ANI Adani Digital Labs (ADL), the technology arm of Adani Airport Holdings Limited, announced a series of transformative initiatives aimed at redefining the travel and airport experience for passengers across Adani-managed airports in India. Offerings will include up-to-the-minute information, exciting rewards and special tiered lounge services, and moving beyond standard aggregator offerings to create a truly personalised digital experience, Srushti Adani, Director at Adani Digital Labs, said.
The strategic moves enhance convenience, comfort, and engagement at Adani Airports, solidifying its position as a leader in digital innovation within the aviation sector, the company said in a statement. "The new ADL aims to infuse energy, diverse ideas, and unparalleled expertise into its operations. This marks the first phase of a broader strategy to deliver an exclusive digital-first experience to passengers," she said. ADL inaugurated a 150-seater office in Ahmedabad, from where the team will continue to develop customer-centric solutions for the airport environment. These solutions will address common travel challenges such as time constraints, limited awareness of amenities, and long queues.
"By bringing all airport services onto a single digital platform, Adani OneApp transforms the journey from transactional to experiential, enhancing personalisation, convenience, and efficiency for every traveller," the statement said. Adani Rewards is a loyalty initiative designed exclusively for airport travellers, focused on delivering exceptional value and unforgettable experiences. The programme seamlessly spans F&B, retail, car parking, duty-free shopping, and meet and greet services, offering unmatched flexibility and ease of use. Travellers can now easily pre-book lounges, check card eligibility, and enjoy hassle-free entry - eliminating queues and delays. The app will allow browsing and shopping from an extensive catalogue of F&B, duty-free, and retail stores as well as provide convenient airport services such as Delivery at Gate, Multi-cart Orders, group orders for Duty-Free, and Park & Fly for seamless parking, it said, adding that live flight status tracking and instant notifications as well as easy access to high-speed airport Wi-Fi and essential travel will also be provided.
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Both men need each other in a very classic manner: the politician offers protection to the crorepatti who pays for his expenditures – including election campaigns whose cost represented billions of dollars in 2014, 2019 and 2024. Whether Narendra Modi can help Gautam Adani to escape from the American investigations remains to be seen as easily as from the Indian ones. In diplomatic relations, there are wheels within wheels. This article draws from my latest book: Gujarat under Modi. The Blueprint of Today's India, Bangalore, Westland/Context, 2024. Christophe Jaffrelot is Senior Research Fellow at CERI-Sciences Po/CNRS, Paris, Professor of Indian Politics and Sociology at King's College London, Non resident Scholar at the Carnegie Endowment for International Peace and Chair of the British Association for South Asian Studies. The Wire is now on WhatsApp. Follow our channel for sharp analysis and opinions on the latest developments. Advertisement
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