TCS expands partnership with SAP to drive business transformation using Generative AI
Tata Consultancy Services (c) has expanded its strategic partnership with SAP, a global provider of enterprise application software. The collaboration focuses on helping organizations accelerate their business transformation through the use of Generative Artificial Intelligence (GenAI), cloud adoption, and automation.
The enhanced partnership builds on a two-decade relationship between TCS and SAP. As part of the 'RISE with SAP' initiative, the companies aim to simplify the transition for enterprises moving from on-premises systems to cloud environments. This initiative is designed to support scalability, agility, and modernization of IT infrastructure for SAP customers.
TCS plans to support this initiative by establishing an Innovation Council guided by its Agile Innovation Cloud (AIC) framework. This council will focus on areas including AI democratization, GenAI integration, and automation, with the goal of accelerating innovation for customers using SAP technologies.
In addition, TCS will utilize its global TCS Pace Port™ innovation network, located in 12 major cities worldwide, to collaborate with clients and co-develop enterprise solutions. The TCS Pace™ network is intended to help enterprises adopt scalable and sustainable innovations within their operations.
For over 20 years, TCS has worked with SAP to support clients across various industries in leveraging enterprise cloud solutions, business AI capabilities, and data analytics tools.
Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at BusinessUpturn.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Upturn
an hour ago
- Business Upturn
Firstsource Solutions partners with Guidehealth to boost AI-driven value-based healthcare transformation
By Aman Shukla Published on August 13, 2025, 16:36 IST Firstsource Solutions Limited has announced a strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. The collaboration aims to help health plans deliver measurable value for members and providers by fast-tracking the adoption of next-generation, outcome-driven care models and preventive healthcare solutions. Recognized by Everest Group as a Front-Runner in Generative AI for Healthcare Payers, Firstsource leverages its AI-first strategy through its proprietary relAI™ suite and UnBPOᵀᴹ transformation model. This approach integrates artificial intelligence into healthcare operations to streamline processes, improve member engagement, and deliver better health outcomes. By using intelligent, interoperable platforms, Firstsource ensures agility, efficiency, and measurable results for healthcare payers. Guidehealth brings extensive expertise in value-based care, supporting payers and providers in transitioning to models that reward quality, efficiency, and improved patient results. With advanced analytics, clinical insight, and AI-powered workflows, Guidehealth specializes in enhancing Medicare Advantage Stars ratings and optimizing value-based arrangements, often delivering over 4-Star performance along with improved care coordination, cost control, and member satisfaction in the first year itself. Through this alliance, Firstsource and Guidehealth will provide health plans with a comprehensive set of solutions to: Drive rapid adoption of value-based care using AI, advanced analytics, and clinical expertise Streamline claims and care management through automation and data-driven decision-making Boost member engagement with personalized, technology-enabled experiences that improve clinical outcomes, cost efficiency, and MA Star ratings This partnership blends operational excellence with clinical depth, enabling healthcare organizations to enhance digital maturity, improve patient outcomes, and achieve sustainable performance in a value-based care ecosystem. Ahmedabad Plane Crash Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Forbes
an hour ago
- Forbes
Why Voice AI Agents Will Dominate Customer Service By 2030
Alex Levin is the Co-founder & CEO of In five years, talking to a human in a contact center will feel as quaint as dialing a rotary phone. I believe voice AI agents built on large language models (LLMs) that answer immediately and know everything about you will handle the majority of customer interactions. Not clunky chatbots or email autoresponders using natural language processing but smart, empathetic agents built on GenAI that sound (and reason) like humans. This isn't a sci-fi fantasy. The shift is already underway and accelerating. In my opinion, companies that cling to human-only support models are setting themselves up for extinction. Here's why: 1. Consumers will demand instant, voice-first interactions. No one wants to type a support email and wait four days for a scripted reply. People want to say what they need and get an answer immediately. Talking is faster. It's more natural, and it's already embedded into how we live; phones, cars, homes and even appliances are voice-enabled. In the next decade, I believe voice AI agents will become the default interface for customer interactions, embedded in every device we own. Think ChatGPT voice mode version 100.0 but tailored to your brand, product and customer. These agents should solve problems in seconds. No hold music. No transfers. No need to repeat yourself about what you told them last time. Once people experience this kind of interaction, there's no going back. 2. AI agents will talk like humans but work like software. Voice AI agents have infinite learning potential. They can instantly remember every customer interaction. They can speak any language and understand any accent. They can detect sentiment and respond with the perfect tone. They don't get flustered, annoyed or distracted. Human agents need weeks of training yet can still make mistakes. Also, the job can be tough, as answering the same five questions all day can lead to burnout. AI can handle the repetitive interactions so that humans can focus on high-value tasks instead. 3. The cost of human labor can't compete. A single contact center agent costs around $40,000 a year in salary, training and overhead, according to ZipRecruiter. Globally, that's nearly $1 trillion annually for a model that can be inefficient and inconsistent, and it's becoming increasingly outdated. Our voice AI agents cost between 10 cents and 20 cents, which is 90% less than the human cost—and the price should continue to go down. More importantly, you're only charged for actual productive talk time, not training or after-call work. In a decade, the 60-inch TV that was $10,000 for mediocre picture quality is now $1,000 for unreal picture quality. Just like flat-screen TVs over the last 20 years, the price-performance curve for AI agents is accelerating. 4. Personalization at scale will become the norm. AI agents will access real-time customer data (purchase history, preferences, prior issues) and offer seamless, hyper-personalized support instantly. While human reps need time to review accounts, AI agents can know exactly who customers are and what they need before they even finish a sentence. 5. Resistance to ethical, regulatory and emotional concerns will fade. Today, many companies hesitate to go all in on AI due to compliance concerns or fear of replacing humans too quickly. However, the barriers are falling. Regulations are already allowing AI in most industries, and the technology can stay in compliance. Meanwhile, new AI-adjacent jobs are emerging for human agents who may feel burnt out—allowing them to be redeployed to higher-value, more meaningful work. Real Blockers Exist I often get asked some version of the following: "These voice AI agents are amazing. Why isn't every company using them?" It's hard to do well, and companies that want to implement agents still have material work to do. Some companies get bogged down trying to build their own infrastructure. More get bogged down due to their knowledge base and policies not being well-documented, as AI agents can't use "tribal knowledge." Most get stuck focusing on a use case that is too small to have a material impact on their business, which limits the willingness of internal teams to support the changeover from human agents. Conclusion Even with these challenges, I expect the best customer experience to be built on GenAI agents, and I don't believe companies can afford to let these stop them for too long. The big change in voice AI in the last 12 to 18 months is that voice AI agents are performing as well as human agents for the first time. You can now have high-quality, lower-cost voice interactions available to all. I expect the companies that lean into this transformation today to gain massive operational leverage and unmatched customer satisfaction. The ones that don't might want to start putting their growth plans on hold—just like they do their customers. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Business Upturn
an hour ago
- Business Upturn
16 NBFC licences cancelled by RBI, 2 restored
The Reserve Bank of India (RBI) has cancelled the Certificate of Registration (CoR) of 16 Non-Banking Financial Companies (NBFCs) under Section 45-IA (6) of the RBI Act, 1934. With this action, these entities can no longer operate as NBFCs in India. The cancellations were issued between July 7 and July 25, 2025, and include companies such as Wadhawan Global Capital Ltd, Praptee Savings & Investment (India) Ltd, Sharmistha Investments Pvt Ltd, Softfin Investments Pvt Ltd, Tele Link Securities & Finance Ltd, Tyche Securities Pvt Ltd, Bharat Monetary Services Pvt Ltd, NCS Finance Pvt Ltd, Geopreneur Fincorp Pvt Ltd, Indo-Euro Investments Company Ltd, Investrick Securities (India) Pvt Ltd, Jem Fiscal Ltd, Karvirvasini Investments & Finance Pvt Ltd, Kaundinya Investment & Finance Pvt Ltd, Silver Golden Property Develop Fin Investment Ltd, and Simplex Trading & Agencies Ltd. The RBI clarified that these companies are no longer permitted to carry out any NBFC-related activities as per clause (a) of Section 45-I of the RBI Act. Meanwhile, the central bank has restored the CoR of two NBFCs — Shabros Fin-Vest Pvt Ltd and Alpine Finlease Limited — following favourable orders from the Appellate Authority and relevant courts. The RBI has advised these reinstated firms to strictly comply with the RBI Act provisions, guidelines, and reporting requirements. Ahmedabad Plane Crash Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
