BPO sector ripe for AI disruption, says TCS CEO K Krithivasan
While there is talk of AI displacing various entry-level and lower-end jobs in call centres, experts say that it could create high-value roles in data science, AI system development, and digital marketing, among others. This comes days after French IT services major Capgemini agreed to buy WNS, an Indian-origin provider of BPO technology, for $3.3 billion (Rs 28,280 crore) in cash.
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