Hawaiian Airlines Launches 'Costly' Policy Ahead Of Summer
At least one commercial airline in the United States is adopting a no-show policy for non-refundable tickets just in time for the summer.
Hawaiian Airlines announced earlier this month that it's implementing a new policy that'll penalize passengers who fail to show up for their reserved flight without giving any notice.
Travelers who violate this policy won't just lose the value of their non-refundable ticket, they'll lose their entire reservation. That means return or connecting flights will be canceled by Hawaiian Airlines.
If people are unable to make their flight and want to retain their miles spent, they'll have to contact the reservations department in advance.
"Beginning May 15, 2025, Hawaiian Airlines and Alaska Airlines will adopt a single policy addressing no-show passengers who booked non-refundable tickets. A no-show passenger is defined as someone who has a confirmed reservation but does not board their ticketed flight. By aligning to a single, industry-standard policy, we can offer our guests a more consistent travel experience to guests booked on flights across our combined global network," the statement from Hawaiian Airlines read.
"We encourage guests to proactively make any necessary travel adjustments to non-refundable tickets. Guests needing to reschedule their flight can also do so without change fees. To cancel or change a reservation booked on HawaiianAirlines.com, contact our Reservations Department. For additional information, please reference this FAQ.'
HawaiianMiles or Mileage Plan Elite members are not exempt from this policy.
As for why this policy was created, Hawaiian Airlines is hoping to cut down on the number of unused seats for each flight.
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