Post offices in some districts will not carry out transactions on August 2 and 3
To enable a seamless and secure transition to the Advanced Postal Technology (APT) application, postal counter services will be suspended for two days. The planned downtime will facilitate the data migration and configuration process. APT upgraded system will be implemented across all post offices from August 4 to ensure faster service delivery and customer-friendly interface, a press release said.
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The Hindu
8 hours ago
- The Hindu
Postal services hit in Chennai as APT 2.0 glitches cause booking delays
As the Department of Posts rolled out APT (Advanced Postal Technology) 2.0 across its branches in the city earlier this week, several post offices faced glitches due to a server breakdown, leading to delays in booking of articles. Over the past two days, several residents who attempted to book Speed and Registered Posts, and money orders failed to complete the booking, even after a long wait at the counters. While at some post offices in Ambattur, Avadi, and Pattabiram, bookings took longer than usual due to sluggish network, counters were closed at several others, including in Kilpauk, Anna Nagar, and Ayanavaram, much to the inconvenience of the postal customers. According to the department, the APT has been designed as a single-window system to offer an enhanced user experience, and faster service delivery. However, the services have hit a roadblock due to network issues. In the past one year, the Tamil Nadu postal circle has handled nearly 11.84 crore Speed and Registered Posts in the State. 'I visited two post offices in my area to book speed post on Wednesday. But the counter operations were suspended. The General Post Office, too, was crowded. I finally had to send a package to Madhya Pradesh via Speed Post by private courier for double the charges,' a Kilpauk resident said. Admitting that the post offices in many areas faced issues, officials said the APT 2.0 digital platform was expanded to all post offices in Tamil Nadu after seamless operation during pilot rollout in post offices like in Vellore. The General Post Office on Rajaji Salai — which handles a high volume of Speed and Registered Post consignments — has had difficulties in booking 20,000-25,000 articles over the past two days. The post office has also put up notices announcing the network issue due to new software migration. Officials said the technical issues had been escalated to the Centre for Excellence in Postal Technology, and the operations were expected to normalise in two days. However, post office banking operations were carried out as it was offered through Finacle digital banking platform.
News18
19 hours ago
- News18
Customers To Get Bank-Like Services In Postal Department? Major Changes You Need To Know
The IT systems have been upgraded in various post office in a phased manner. The facility of accepting UPI payment and tracking of post is also being improved with the New Postal Technology (APT) system. (Image: File Pic) Reports state that over 86,000 post offices have been upgraded so far. (Image: File Pic) The new system will provide a customer-friendly interface and OTP-based verification for delivery. (Image: File Pic) Reportedly, customers will now be able to make digital payments while booking speed post. (Image: File Pic) India Post has also started the Digipin service, which will work as DIGIPIN in place of traditional PIN code. (Image: File Pic)
Time of India
a day ago
- Time of India
3-Day Backlog Hits GPO After New Postal System Rollout
1 2 Nagpur: With the rollout of the new Advanced Postal Technology (APT) 2.0 system across post offices, including in Nagpur, citizens are facing long queues at post offices, including at the General Post Office (GPO), primarily due to technical glitches after the new system's installation. When TOI visited the GPO on Tuesday, several people were seen standing in long lines outside the Speed Post counter, many holding letters, official documents, and rakhis, eager to send them before the festive deadlines. The APT 2.0 system, developed by the Centre for Excellence in Postal Technology (CEPT), Mysuru, aims to streamline postal services, improve transaction processing, and offer a more user-friendly interface. Officials said that while the new system faced initial hiccups, most modules are now functioning smoothly. They attributed Tuesday's long queues primarily to the weekend closure and technical glitches on Monday, which was the first day of the system migration. As a result, more people turned up on Tuesday to complete their pending postal work, said officials. "There was some rush due to the weekend holidays and the initial glitches during the migration on Monday. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Private Browsers That Keep You Safe vividtrendlab Undo But the system is stabilising now," said a senior postal official at the GPO. "This is just the second day, so a few issues are expected. Our technical team is on standby and resolving the glitches as soon as they occur." The new interface now supports smoother operations, especially for online payments and UPI transactions, which earlier often faced failures or lag. "In the older system, there were frequent interruptions during digital payments. With APT 2.0, things are already looking better," the official added. APT 2.0 is being rolled out mainly in two phases. The pilot phase began on July 22, covering a few offices, including Amravati, while the second and major phase was executed on August 4, covering most of the remaining offices across India. Those waiting in line, however, were not as optimistic. "I've been waiting here for over 30 minutes. The staff is cooperative, but the system still seems slow," said Meena Deshmukh, who was accompanying her friend at the office. Another customer, a 60-year-old who was sitting under a tree opposite the Speed Post booking office, said, "This should've been done after the festival rush. The timing is unfortunate. Even yesterday, there were delays. Hopefully, it gets sorted today, or else we will have to come tomorrow again." While India Post officials have assured smoother functioning in the coming days, the impact of the migration continues to be felt on the ground, with people hoping that the convenience promised by the new system arrives sooner rather than later.
