3-Day Backlog Hits GPO After New Postal System Rollout
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Nagpur: With the rollout of the new Advanced Postal Technology (APT) 2.0 system across post offices, including in Nagpur, citizens are facing long queues at post offices, including at the General Post Office (GPO), primarily due to technical glitches after the new system's installation.
When TOI visited the GPO on Tuesday, several people were seen standing in long lines outside the Speed Post counter, many holding letters, official documents, and rakhis, eager to send them before the festive deadlines.
The APT 2.0 system, developed by the Centre for Excellence in Postal Technology (CEPT), Mysuru, aims to streamline postal services, improve transaction processing, and offer a more user-friendly interface.
Officials said that while the new system faced initial hiccups, most modules are now functioning smoothly. They attributed Tuesday's long queues primarily to the weekend closure and technical glitches on Monday, which was the first day of the system migration.
As a result, more people turned up on Tuesday to complete their pending postal work, said officials.
"There was some rush due to the weekend holidays and the initial glitches during the migration on Monday.
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But the system is stabilising now," said a senior postal official at the GPO. "This is just the second day, so a few issues are expected. Our technical team is on standby and resolving the glitches as soon as they occur."
The new interface now supports smoother operations, especially for online payments and UPI transactions, which earlier often faced failures or lag. "In the older system, there were frequent interruptions during digital payments.
With APT 2.0, things are already looking better," the official added.
APT 2.0 is being rolled out mainly in two phases. The pilot phase began on July 22, covering a few offices, including Amravati, while the second and major phase was executed on August 4, covering most of the remaining offices across India.
Those waiting in line, however, were not as optimistic. "I've been waiting here for over 30 minutes. The staff is cooperative, but the system still seems slow," said Meena Deshmukh, who was accompanying her friend at the office.
Another customer, a 60-year-old who was sitting under a tree opposite the Speed Post booking office, said, "This should've been done after the festival rush. The timing is unfortunate. Even yesterday, there were delays. Hopefully, it gets sorted today, or else we will have to come tomorrow again."
While India Post officials have assured smoother functioning in the coming days, the impact of the migration continues to be felt on the ground, with people hoping that the convenience promised by the new system arrives sooner rather than later.
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