Traffic tips at fingertips: UP govt launches 24x7 helpline for info on snarls, challans in Noida
Noida: Commuters stuck in traffic or planning ahead for a business trip can now turn to the
Uttar Pradesh Transport Department
's 24x7 WhatsApp chatbot on 8005441222 for real-time transport advisories and key services. All it takes is a simple 'Hi' to get started.
Launched to enhance public convenience and strengthen e-governance, the chatbot offers instant access to information on vehicle registration, driving licence services, challan details, application status, and more. It integrates directly with the govt's Vahan and Sarthi platforms to provide authenticated, real-time updates.
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"This WhatsApp chatbot is a step towards bridging the gap between the government and the people by leveraging technology," said transport commissioner BN Singh, adding that the initiative was rolled out under the guidance of chief minister Yogi Adityanath and transport minister Dayashanker Singh to make transport services more citizen-friendly and transparent. The chatbot also offers step-by-step support for essential services like licence renewal, ownership transfer, and road tax payment. Officials said the move is aimed at reducing footfall at RTO offices by enabling digital self-service.
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"Promoting digital access helps streamline service delivery and eliminates the need for in-person visits for routine queries," an official said.
The department has urged users to save the number and initiate a chat for updates on driving-related tasks; anytime, anywhere.
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