SIA, Scoot flights from Changi Airport to Bali among dozens cancelled after Indonesia volcano eruption
At least two dozen flights to and from the Indonesian resort island of Bali, including Singapore Airlines (SIA) and Scoot flights from Changi Airport, were cancelled on June 18 after a volcano in the archipelago's east erupted, shooting an ash tower 10km into the sky.
Mount Lewotobi Laki-Laki, a 1,703m twin-peaked volcano on the eastern tourist island of Flores, erupted on June 17, with the authorities raising its alert status to the highest level.
In response to queries from The Straits Times, SIA said that four of its flights - two heading to Singapore and two arriving in Denpasar - were affected on June 18, leading to their cancellation.
The airline said it will be contacting all affected customers to inform them about the flight cancellations.
SIA said: "As the situation remains fluid, other SIA flights between Singapore and Indonesia may be affected. Customers may visit our flight status page for the latest information on their flights."
SIA said it apologises to all affected customers for the inconvenience caused.
Budget airline Scoot told ST that five of its flights were cancelled on the morning of June 18.
Three of them were scheduled to depart from Singapore, while two were set to arrive at Changi Airport from Lombok and Denpasar.
Another flight, TR289, which was originally scheduled to depart from Denpasar for Singapore at 5pm on June 18, was also cancelled.
Scoot said it has contacted affected customers to inform them of the changes to their flights.
"Scoot apologises for the inconvenience caused. The safety of our customers and crew is our top priority. We will continue to monitor the situation and will adjust our flight schedule as necessary," the airline said.
The other flights cancelled included Jetstar Asia and Virgin Australia flights to cities across Australia, with Air India, Air New Zealand, Singapore Airlines and China's Juneyao Airlines also cancelling flights "due to volcano", Bali's international airport website said on June 18.
Checks by ST on the Changi Airport website showed that several flights flying to either Bali or Jakarta were cancelled by Singapore Airlines, Scoot and Jetstar on the morning of June 18.
Garuda, Indonesia's AirAsia, BatikAir and Citilink airlines seem to have been unaffected and are scheduled to depart for Jakarta, while low-cost carrier Transnusa pushed back its 11.45am flight to Jakarta to 1.30pm.
The flights cancelled include those operated by Singapore Airlines, Scoot and Jetstar Asia. PHOTO: SCREENGRAB FROM CHANGI AIRPORT WEBSITE
Flights to Jakarta on June 19 seem to be unaffected, as at the morning of June 18.
Several domestic AirAsia flights leaving for Labuan Bajo on Flores were also cancelled.
"Ngurah Rai is still operating normally but it depends on the flight schedule, but some of the flights are cancelled due to a volcano. It depends on the route and also the airline," a Bali airport customer service agent who declined to give their name told AFP.
Volcanic ash rained down on several villages around Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17, the country's disaster mitigation agency said.
There were no immediate reports of damage or casualties.
Volcanic ash rained down on several villages around Mount Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17. PHOTO: EPA-EFE
In November 2024, Mount Lewotobi Laki-Laki erupted multiple times, killing nine people, cancelling scores of international flights to Bali and forcing thousands to evacuate, AFP reported.
Laki-Laki, which means "man" in Indonesian, is twinned with a calmer volcano named after the Indonesian word for "woman".
Indonesia, a vast archipelago nation, experiences frequent seismic and volcanic activity due to its position on the Pacific "Ring of Fire".
SIA said those affected by the flight cancellations will be re-accommodated on alternative flights or can seek a full refund of the unused portion of their ticket. It added that passengers who booked directly with the airline can use the request form for a refund.
For bookings made through travel agents or partner airlines, SIA advised customers to contact their travel agent or purchasing airline directly for assistance.
SIA added that customers are also strongly advised to update their contact details via the "Manage Booking" section on their website or subscribe to their mobile notification service.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
New Paper
14 hours ago
- New Paper
SIA, Scoot flights from Changi Airport to Bali among dozens cancelled after Indonesia volcano eruption
At least two dozen flights to and from the Indonesian resort island of Bali, including Singapore Airlines (SIA) and Scoot flights from Changi Airport, were cancelled on June 18 after a volcano in the archipelago's east erupted, shooting an ash tower 10km into the sky. Mount Lewotobi Laki-Laki, a 1,703m twin-peaked volcano on the eastern tourist island of Flores, erupted on June 17, with the authorities raising its alert status to the highest level. In response to queries from The Straits Times, SIA said that four of its flights - two heading to Singapore and two arriving in Denpasar - were affected on June 18, leading to their cancellation. The airline said it will be contacting all affected customers to inform them about the flight cancellations. SIA said: "As the situation remains fluid, other SIA flights between Singapore and Indonesia may be affected. Customers may visit our flight status page for the latest information on their flights." SIA said it apologises to all affected customers for the inconvenience caused. Budget airline Scoot told ST that five of its flights were cancelled on the morning of June 18. Three of them were scheduled to depart from Singapore, while two were set to arrive at Changi Airport from Lombok and Denpasar. Another flight, TR289, which was originally scheduled to depart from Denpasar for Singapore at 5pm on June 18, was also cancelled. Scoot said it has contacted affected customers to inform them of the changes to their flights. "Scoot apologises for the inconvenience caused. The safety of our customers and crew is our top priority. We will continue to monitor the situation and will adjust our flight schedule as necessary," the airline said. The other flights cancelled included Jetstar Asia and Virgin Australia flights to cities across Australia, with Air India, Air New Zealand, Singapore Airlines and China's Juneyao Airlines also cancelling flights "due to volcano", Bali's international airport website said on June 18. Checks by ST on the Changi Airport website showed that several flights flying to either Bali or Jakarta were cancelled by Singapore Airlines, Scoot and Jetstar on the morning of June 18. Garuda, Indonesia's AirAsia, BatikAir and Citilink airlines seem to have been unaffected and are scheduled to depart for Jakarta, while low-cost carrier Transnusa pushed back its 11.45am flight to Jakarta to 1.30pm. The flights cancelled include those operated by Singapore Airlines, Scoot and Jetstar Asia. PHOTO: SCREENGRAB FROM CHANGI AIRPORT WEBSITE Flights to Jakarta on June 19 seem to be unaffected, as at the morning of June 18. Several domestic AirAsia flights leaving for Labuan Bajo on Flores were also cancelled. "Ngurah Rai is still operating normally but it depends on the flight schedule, but some of the flights are cancelled due to a volcano. It depends on the route and also the airline," a Bali airport customer service agent who declined to give their name told AFP. Volcanic ash rained down on several villages around Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17, the country's disaster mitigation agency said. There were no immediate reports of damage or casualties. Volcanic ash rained down on several villages around Mount Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17. PHOTO: EPA-EFE In November 2024, Mount Lewotobi Laki-Laki erupted multiple times, killing nine people, cancelling scores of international flights to Bali and forcing thousands to evacuate, AFP reported. Laki-Laki, which means "man" in Indonesian, is twinned with a calmer volcano named after the Indonesian word for "woman". Indonesia, a vast archipelago nation, experiences frequent seismic and volcanic activity due to its position on the Pacific "Ring of Fire". SIA said those affected by the flight cancellations will be re-accommodated on alternative flights or can seek a full refund of the unused portion of their ticket. It added that passengers who booked directly with the airline can use the request form for a refund. For bookings made through travel agents or partner airlines, SIA advised customers to contact their travel agent or purchasing airline directly for assistance. SIA added that customers are also strongly advised to update their contact details via the "Manage Booking" section on their website or subscribe to their mobile notification service.
Straits Times
19 hours ago
- Straits Times
‘Stress and hassle': Travellers in Bali scramble for flights to S'pore after Indonesia volcano erupts
Travellers waiting near the KLM counter at Changi Airport Terminal 1 on June 18 after their flight to Bali's capital Denpasar was cancelled. ST PHOTO: BRIAN TEO 'Stress and hassle': Travellers in Bali scramble for flights to S'pore after Indonesia volcano erupts SINGAPORE - Indian national Avic Hal was travelling in Bali the past week, when his trip - quite literally - almost went up in smoke. Mount Lewotobi Laki-Laki, a volcano on the eastern tourist island of Flores, Indonesia, erupted on June 17, causing volcanic ash to rain down on several villages surrounding the volcano, forcing the evacuation of at least one village. The eruption also caused at least two dozen flight cancellations to and from the Indonesian resort island of Bali on June 18. 'It was really scary, I thought the whole trip would be ruined. I was scared for my health because of the pollution,' Mr Avic told The Straits Times at Changi Airport following his arrival at 11.30am via an AirAsia flight on June 18. Asked about the situation at the airport in Bali, the 25-year-old business manager described it as 'very chaotic'. 'A lot of people were stranded and they were sitting on the benches because their flights were cancelled,' he said, adding that he will be transiting through Changi before flying back to Mumbai, India. Mexican student Miguel Angel Gallardo also arrived in Singapore via AirAsia, but unlike Mr Avic, he and his family had to scramble to get on the plane after their 9am Scoot flight to Singapore was cancelled . Student Miguel Angel Gallardo (second from right) with his family at Changi Airport Terminal 4 on June 18. ST PHOTO: BRIAN TEO They were informed of the cancellation only after arriving at the airport in Denpasar in the morning , said the 21-year-old from Texas. The family then raced to get four tickets on AirAsia's 10.40am flight , but at an additional cost of about US$1,500 (S$1,920) in total. 'It caused a lot of stress and hassle because we didn't know if there were any other available airlines once ours got cancelled,' Mr Gallardo said. 'It's just smoke' Despite the situation, some travellers told ST that they were unaware of the eruption , while others who knew about it said they were unconcerned as it occurred some distance away from Bali. According to travel website Travel Weekly Asia, Mount Lewotobi Laki-Laki is about 800km east of Bali . Ms Azinam Rizieyana (second from left), 31, and her family waiting at Changi Airport Terminal 3 on June 18. Their original Scoot flight to Bali was cancelled, and they have been trying to secure another flight. ST PHOTO: BRIAN TEO French national Lucye Bouclyer arrived at Bali airport early on June 18, as her flight to Singapore was not affected by the eruption. She said she is not afraid of volcanic eruptions - 'It's just smoke, sometimes flights are cancelled, but they're not too dangerous,' she told ST at Changi Airport . The unemployed 23-year-old had spent two months in Indonesia , and will be spending three days in Singapore before leaving for Malaysia. Quinton Posthumus, a 29-year-old from Pretoria, South Africa , said that he had received alerts about the impending eruption two weeks prior, but decided to proceed with his trip as planned . He and his wife spent five days in Ubud, Bali , and said they 'didn't hear a thing about it from locals our whole trip'. They did not experience any disruptions, and did not notice any announcements regarding the eruption when boarding their SIA flight to Singapore. However, they remained worried for their two friends who will still be in Bali for the next three days. An Indonesian mining consultant living in Singapore who wanted to be known only as A.W. told ST that she had arrived at Bali's airport at 8am for her flight home, which was scheduled for 1pm. The 35-year-old observed that several flights there after 12pm had been cancelled, and was surprised to find that hers was still scheduled for departure. Amid the chaos, several friends had also checked in on her, asking if she was still flying home to Singapore. 'As Indonesians, we know there are a lot of volcano eruptions in Indonesia, but we trust that the government takes all necessary precautions,' she said. This is a developing story. Join ST's WhatsApp Channel and get the latest news and must-reads.
Straits Times
19 hours ago
- Straits Times
SIA, Scoot flights from Changi Airport to Bali among dozens cancelled after Indonesia volcano eruption
Several flights to Bali were cancelled on June 18 after Mount Lewotobi Laki-Laki erupted. ST PHOTO: NADINE CHUA Mount Lewotobi Laki-laki spews smoke and volcanic ash as seen from Kawalelo village in East Nusa Tenggara province, Indonesia on June 17. PHOTO: REUTERS Villagers watch the eruption of Mount Lewotobi Laki-Laki as seen from Talibura village in Sikka, East Nusa Tenggara, on June 17. PHOTO: AFP Mount Lewotobi Laki-Laki erupted on June 17, with authorities raising its alert status to the highest level. PHOTO: REUTERS SIA, Scoot flights from Changi Airport to Bali among dozens cancelled after Indonesia volcano eruption - At least two dozen flights to and from the Indonesian resort island of Bali, including Singapore Airlines (SIA) and Scoot flights from Changi Airport, were cancelled on June 18 after a volcano in the archipelago's east erupted, shooting an ash tower 10km into the sky. Mount Lewotobi Laki-Laki, a 1,703m twin-peaked volcano on the eastern tourist island of Flores, erupted on June 17, with the authorities raising its alert status to the highest level. In response to queries from The Straits Times, SIA said that four of its flights – two heading to Singapore and two arriving in Denpasar – were affected on June 18, leading to their cancellation. The airline said it will be contacting all affected customers to inform them about the flight cancellations. SIA said: 'As the situation remains fluid, other SIA flights between Singapore and Indonesia may be affected. Customers may visit our flight status page for the latest information on their flights.' SIA said it apologises to all affected customers for the inconvenience caused. Budget airline Scoot told ST that five of its flights were cancelled on the morning of June 18. Three of them were scheduled to depart from Singapore, while two were set to arrive at Changi Airport from neighbouring island Lombok and Denpasar. Another flight, TR289, which was originally scheduled to depart from Denpasar for Singapore at 2pm on June 18, was also cancelled. Scoot said it has contacted affected customers to inform them of the changes to their flights. 'Scoot apologises for the inconvenience caused. The safety of our customers and crew is our top priority. We will continue to monitor the situation and will adjust our flight schedule as necessary,' the airline said. ST spoke to some passengers who arrived at Changi Airport from Bali on June 18. Some of them were not aware of the volcano eruption while others said their flights were not affected or delayed. A few passengers said that they had left Bali before they could feel the effects of the smoke, while some others were not concerned because the eruption happened a distance away from Bali. Flights to Jakarta on June 19 seem to be unaffected, as at the morning of June 18. The other flights cancelled included Jetstar Asia and Virgin Australia flights to cities across Australia, with Air India, Air New Zealand, Singapore Airlines and China's Juneyao Airlines also cancelling flights 'due to volcano', Bali's international airport website said on June 18. Checks by ST on the Changi Airport website showed that several flights flying to either Bali or Jakarta were cancelled by Singapore Airlines, Scoot and Jetstar on the morning of June 18. Garuda, Indonesia's AirAsia, BatikAir and Citilink airlines seem to have been unaffected and are scheduled to depart for Jakarta, while low-cost carrier Transnusa pushed back its 11.45am flight to Jakarta to 1.30pm. The flights cancelled include those operated by Singapore Airlines, Scoot and Jetstar Asia. PHOTO: SCREENGRAB FROM CHANGI AIRPORT WEBSITE Several domestic AirAsia flights leaving for Labuan Bajo on Flores were also cancelled. 'Ngurah Rai is still operating normally but it depends on the flight schedule, but some of the flights are cancelled due to a volcano. It depends on the route and also the airline,' a Bali airport customer service agent who declined to give their name told AFP. Volcanic ash rained down on several villages around Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17, the country's disaster mitigation agency said. There were no immediate reports of damage or casualties. Volcanic ash rained down on several villages around Mount Lewotobi Laki-Laki and forced the evacuation of at least one village late on June 17. PHOTO: EPA-EFE In November 2024, Mount Lewotobi Laki-Laki erupted multiple times, killing nine people, cancelling scores of international flights to Bali and forcing thousands to evacuate, AFP reported. Laki-Laki, which means 'man' in Indonesian, is twinned with a calmer volcano named after the Indonesian word for 'woman'. Indonesia, a vast archipelago nation, experiences frequent seismic and volcanic activity due to its position on the Pacific 'Ring of Fire'. SIA said those affected by the flight cancellations will be re-accommodated on alternative flights or can seek a full refund of the unused portion of their ticket. It added that passengers who booked directly with the airline can use the request form for a refund. For bookings made through travel agents or partner airlines, SIA advised customers to contact their travel agent or purchasing airline directly for assistance. SIA added that customers are also strongly advised to update their contact details via the 'Manage Booking' section on their website or subscribe to their mobile notification service. Join ST's WhatsApp Channel and get the latest news and must-reads.
