Cyber fraud losses see 24% drop in Telangana, thanks to awareness
The Telangana State Cyber Security Bureau (TGCSB) attributed the 24% decline in cybercrime losses to increased public awareness.
In fact, this decline significantly outpaces the national average reduction of 4%. While cyber fraud complaints across India rose by 37% from Jan to June 2025, Telangana saw a 13% reduction in complaints during the same period.
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During the first half of 2024, India reported over 7.7 lakh cyber fraud complaints , resulting in losses totalling of Rs 9,958 crore. During the same period in 2025, this figure rose to over 10.6 lakh complaints, with losses amounting to Rs 9,591 crore.
In Telangana, cyber fraud complaints fell from 47,198 to 41,172, and losses dropped from Rs 900 crore to Rs 681 crore. Of this, Rs 107 crore was seized by the police from the bank accounts of fraudsters.
74% drop in reward points scam
The most significant reduction was observed in reward points scams, with a 74% decrease from 1,735 cases in 2024 to just 459 this year. Furthermore, gift fraud cases fell by 60% (from 642 to 258), digital arrest cases dropped by 45% (from 1,631 to 905), KYC update cases reduced by 60% (from 1,398 to 566) and sextortion cases by 41% (from 954 to 560).
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The only category to see an increase was loan fraud, rising by 16% from 5,999 cases in 2024 to 6,951 in 2025.
Meanwhile, TGCSB director Shikha Goel attributed the reduction in cybercrime losses and complaints to comprehensive awareness campaigns, rapid response mechanisms for reporting, enhanced community and industry engagement, and data-driven enforcement.
"Large-scale, statewide initiatives targeting major scams such as digital arrest fraud, investment fraud, and OTP-based crimes were conducted.
Public outreach using caller tunes, posters, workshops in schools and colleges, and focused district training programmes helped build awareness and vigilance among citizens," she said.
The director further added that introducing a 1930 helpline chatbot and a more efficient IVR system helped reduce complaint reporting time from six to seven minutes to less than three minutes. "This enables us to freeze fraudulent transactions rapidly, optimising action during the golden hour when recovery chances are highest," she said.
Rs170 crore lost in stock market investment
Of the Rs 681 crore lost, the largest share was due to stock market investment and part-time job fraud at Rs 170 crore. The next largest loss was at Rs 33 crore in the 'credit card compromise' category, where fraudsters posing as bank representatives contacted victims to update their card details and subsequently making financial transactions.
In the digital arrests category, which involves fraudsters impersonating law enforcement officers and threatening victims with fictitious arrests for money laundering and drug trafficking, a loss of Rs 33 crore was recorded.
Customer care fraud, where offenders posted internet ads posing as customer service employees and deceived people seeking help, resulted in losses totalling Rs 24.5 crore. Losses of a little over Rs 14 crore were incurred through fraudsters collecting money as processing fees with fake loan promises, while Rs 4 crore was lost to KYC fraud.
56% drop in senior citizens falling prey to digital arrest
According to TGCSB data, govt employees were more susceptible to identity theft than investment fraud, whereas the unemployed were more susceptible to investment fraud. Farmers were targeted by loan fraud rather than investment fraud. Senior citizens remained largely immune to sextortion this year, with only eight cases compared to last year. There was a 56% reduction in senior citizens falling prey to digital arrest scams, which is attributed to increased awareness.
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