
M'sian woman allegedly misled by drugstore cashier after paying for additional RM11 item
'Is one of the requirements for working there to fool customers?' she asked in a TikTok video.
She had entered the drugstore to buy an eye wash solution, which was discounted from RM35 to RM27.
After selecting the item, she proceeded to the cashier to make her purchase and allegedly discovered that the cashier had added another item worth RM11, without her full understanding.
When the item was included, the woman assumed the cashier was 'trying to help her' by offering it as part of a promotional tactic.
She further explained that the drugstore often runs a 'purchase-with-purchase' promotion, where customers can buy an additional item at a discounted price alongside their main purchase. Typically, the promotion is explained clearly by the staff.
'I thought the cashier was trying to help me because she just scanned the item immediately. She said it was really cheap now at RM11, so I thought, 'Wow, she's trying to help me,'' she said, adding that she initially believed both items together cost only RM11.
The woman admitted that she hurriedly paid for both items without properly checking the total amount charged, as she was rushing to catch her e-hailing ride.
While she was paying, she further alleged that the cashier's colleague remarked how easy it was to convince a customer to purchase the item – to which the cashier allegedly replied confidently that it was indeed 'that easy'.
'Only then did it click in my mind that I was probably scammed, but since I was in a rush to get to my ride, I just left,' she added.
She later checked the receipt and found that she had spent a total of RM42.15.
'I'm not mad because I paid an extra RM12, but you literally fooled me – and you were proud of it,' she said.
The woman also claimed the cashier told her colleague to call the next customer to the counter so the same tactic could allegedly be used again.
Netizens encouraged the woman to file a report with the relevant authorities, while some criticised her for not being more alert during the transaction and warned her to be more cautious in the future.
Meanwhile, other commenters explained that the staff are often required to meet certain sales targets by introducing different sales promotions, but agreed the cashier was in the wrong.

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Malay Mail
6 minutes ago
- Malay Mail
London's viral pickpocket hunter is blowing up on TikTok
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The Star
14 minutes ago
- The Star
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As Malaysia is already an ageing nation since 2021 (the share of those aged 65 and above reached 7% of the population) and is projected to become an 'aged nation' by 2043, and with life expectancy expected to rise to 80 by 2040, it has become more critical to build adequate retirement savings. Bank Negara Malaysia's report in 2023 had warned that an average Malaysian would be at risk of having depleted his or her retirement savings 19 years before death, highlighting an urgent need for undertaking structural reforms to rebuild the savings buffer. We encounter difficulties in the fine balancing between financial sustainability and adequacy of state pensions. Savings factor Throughout working life until retirement, the key consideration for retirees when shifting from the accumulation to decumulation phase of retirement is having suitable retirement savings and an investment strategy. The accumulation phase usually refers to a period of about 20 to 30 years before retiring. Regular savings will accumulate or build up reserves or assets by investing efficiently over the long term. In contrast, decumulation is the process of converting savings for retirement into a consistent and sufficient stream of income that lasts through retirement, maintaining a good quality of life during retirement. Set to launch in January 2026, the Employees Provident Fund's (EPF) Retirement Income Adequacy (RIA) Framework is aimed at allowing members to set savings targets that reflect different retirement lifestyles and aspirations. The RIA Framework focuses on the concept of both savings and retirement income security, helping members to understand the importance of EPF savings as a source of ongoing income, and the need to sustain savings during retirement. 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Retiring well Retirees have to retire well by decumulating wisely, and hence building better retirement futures. But individuals (affluent or less affluent) have a wide variety of objectives depending on their circumstances and aspirations. Amongst the retirement households' most important financial goals are assuring a comfortable standard of living in retirement, protecting the current level of wealth, improving the household cash flow and aggressively growing their wealth. Some have pre-planned to use their retirement savings to start a business to generate more retirement income; some have partially pared down their outstanding debt; some have given to their children as a down payment for buying a property or a car; finance their children education; and invest in some financial instruments to grow their assets. While retirement planning requires better financing knowledge, decades of saving, budgeting and working hard to grow one's income to set it aside for retirement, it is equally important to place emphasis on optimising the decumulation phase, developing a long-term sustainable plan to gradually spend their accumulated savings and assets throughout their retirement years. As retirees move from accumulation to decumulation, their feelings and views on preserving their retirement income and managing financial assets' risk will change. The biggest pitfall in retirement planning is underestimating the total cost of living comfortably, particularly overlooking expenses like healthcare, travel, and leisure activities. This can lead to financial strain during retirement. In the face of complexity and uncertainties in today's environment, many retirement households have taken a conservative approach of 'let me hold on to what I have, let me spend at a much lower rate'. The 'decumulation paradox' occurred for many retirees, even the affluent retirees that tend to under spend after they have retired – most retirees don't spend as much as they safely could or spend as much as many retirement strategies assume. To devise a sustainable decumulation strategy, one must carefully plan how to convert accumulated retirement savings into a reliable income stream while managing various risks. This involves understanding individual needs and goals, assessing available resources, and choosing appropriate withdrawal strategies that can adapt to changing circumstances. Proposed scheme Under the 13th Malaysia Plan (2026-2030), the government has proposed to introduce a monthly pension payout scheme, instead of a lump sum withdrawal for EPF members once the reach the minimum retirement age. Their savings will be split into two main components, flexible savings, which can be withdrawn at any time based on members' needs and income savings, which will be disbursed regularly or monthly until fully utilised. The EPF has commented that the proposal is currently being studied, and any decision will be made only after thorough engagement with key stakeholders and careful consideration of members' long-term interests. The Finance Ministry has clarified that the proposed monthly pension - style payments would apply only to new members registering after new mechanisms comes into effect. Existing members may choose to opt in voluntarily. Facing a pivotal pension withdrawal decision is our choice solely, which is between a lump sum payment or a monthly lifelong income stream and this deserves careful consideration. Lump sums offer flexibility for big purchases or investments. However, it requires financial discipline and can be risky because retirees might be spending it too fast. It was revealed that a shocking 70% of members who made full withdrawals upon reaching retirement age somehow exhausted all their savings within 10 years. The EPF data showed that one in four members exhaust their EPF savings within five years after reaching withdrawal age, More worrisome is that many retirees have made wrong choices in investing into high risky investments in chasing lucrative and fast returns, and have fallen victims to investment scams due to a lack of awareness and financial investment knowledge. Monthly payments deliver guaranteed lifetime income, smoothening consumption and spending. This helps with everyday costs and feels safer. As for contingency or emergencies expenses, members can withdraw from the Account Flexible, which can be withdrawn at any time based on members' needs. The choice of between monthly withdrawal or a lump sum depends on your financial needs, financial discipline, financial literacy, investment experience, and longevity expectations. Some of the ways that retirement households offset higher than expected expenses are reduced discretionary spending on non-essential items, adjusting the spending budget, withdrawing money from savings, putting off home improvements, downsizing their homes and moving to a more affordable housing area, and also working part-time. Under the current scheme, EPF members can withdraw all their money when they reach the voluntary retirement age of 55, or make periodic withdrawals. Neither is mandatory. This has been working well for most EPF members, though some have exhausted their savings after a few years. While the proposed new scheme that comprises flexible savings and income savings would help to preserve the members' retirement savings and a good intention, the members should be given the option to participate voluntarily, and it should not be made mandatory, regardless of new or existing members. Given its feature of flexibility, members may opt to participate in this proposed new scheme as it provides 'flexible savings' account for members to withdraw at any time based on their needs. It is important to design appropriate decumulation strategies that would consider retirees' preferences, risk factors as well as a well-defined asset mix and withdrawal plan. The common goals of retirees are to receive a steady income; spend as much as possible during retirement and that their retirement income be protected against the risk of outliving their retirement savings. Countries like Australia, Singapore and Canada and Ireland have a well-designed decumulation strategies that help retirees to ensure sustainable and adequate retirement income. The foreign touch In Australia, the superannuation fund guarantees a steady accumulation of retirement savings. Retirees can choose between account-based pensions, which provide flexible income streams, and annuities, which offer more predictable payments. Canada's approach entailed registered retirement income funds, which offers flexibility in withdrawal and life annuities that provides guaranteed income for life. In Ireland, the use of approved retirement funds allows retirees to keep their pension savings invested and withdraw funds as needed. Singapore's Central Provident Fund (CPF) Lifelong Income for The Elderly Scheme is a national annuity scheme that provides monthly retirement payouts for as long as you live. When members reached 55, they would keep a minimum sum in their CPF, to be spread out in monthly payouts over a period of years. In summary, designing and implementing a successful retirement income, starting from the accumulation and decumulation phases require a thoughtful approach of helping members growing their savings, financial products selection, enhance retirees' financial awareness and education. Financial products like annuities, lifetime income streams and reverse mortgages can provide more stable and long-term income for retirees. Lee Heng Guie is the executive director of the Socio-Economic Research Centre. The views expressed here are the writer's own


The Star
32 minutes ago
- The Star
Bond market set to attract foreign money
PETALING JAYA: After witnessing net foreign fund outflows from the Malaysian bond market in June and July, foreign investors, although taking a cautionary stance, are set to buy ringgit bonds in the coming months. This to an extent would be triggered by the lower reciprocal tariffs from 25% to 19% on Malaysian exports to the United States, the 90-day tariff truce extension between the United States and China, and likely upcoming interest rate reductions by the US Federal Reserve (Fed). All these are positive for the local bond market. Net foreign fund outflows from the domestic bond market in June and July stood at RM5.4bil and RM5.5bil, respectively. RAM Rating Services Bhd economist Nadia Mazlan told StarBiz the recent reduction in US tariffs on Malaysian goods to 19% from 25% could help restore some foreign appetite for ringgit-denominated bonds in the coming months. The country recorded net foreign fund outflows in June and July, primarily driven by weaker investor sentiment and heightened uncertainty over the looming US reciprocal tariff deadline. 'However, the latest tariff reprieves, including the United States tariff deadline extension for China, could reverse or at least dampen outflow starting this month. So far, there are telltale signs that foreign investor sentiment has improved slightly. 'The ringgit strengthened against the US dollar to RM4.23 as of Aug 12 from RM4.28 on Aug 1, while the 10-year Malaysian government securities (MGS) yield fell to 3.44% as of Aug 16 from 3.46% on Aug 1. 'Should this risk aversion sentiment in the market continue to subside, we should see a more sustained foreign buying of ringgit-denominated bonds in the second half of 2025,' she said. As at press time, the ringgit was hovering at RM4.22 against the US dollar. Furthermore, Nadia said foreign demand for local bonds could also be supported by the upcoming rate reductions by the Fed, which would narrow the positive interest rate differential of US bonds over local bonds, and in turn, increase the attractiveness of Malaysian assets. The US federal funds rate (FFR) currently is at a range of between 4.25% and 4.5%. Markets are widely expecting the Fed to trim the FFR by 25 basis points (bps) in September to a target range of 4% to 4.25%, with the market-assigned probability of a cut having increased to 94% on Aug 12 from 57% on July 11, according to CME FedWatch Tool data. The CME FedWatch Tool estimates the probability of the Fed changing interest rates at upcoming meetings. Nadia said markets are also banking on at least another rate cut in October or December, which is similar to the Fed's June dot-plot projection which indicated a median FFR target range of 3.75% to 4% by year-end from the current FFR range of 4.25% to 4.5%. In contrast, she said Bank Negara Malaysia (BNM) is expected to maintain the overnight policy rate or OPR at 2.75% for the remainder of the year. MARC Ratings Bhd chief economist Ray Choy MARC Ratings Bhd chief economist Ray Choy said the reduction of US import tariffs on Malaysian goods from 25% to 19% was a positive development for Malaysia's trade outlook, particularly for export-oriented sectors. He said this could help ease some of the external headwinds weighing on growth and the ringgit, potentially improving sentiment towards local bonds. 'However, while the tariff cut may marginally support investor sentiment and trade performance, foreign investor demand for ringgit bonds in the remainder of 2025 will still be heavily influenced by broader geopolitical risks, global interest rate trends and currency stability. 'While the tariff reduction may provide a marginal boost to foreign inflows, especially equities, sustained buying interest in MGS and government investment issues (GIIs) will likely require a combination of improved global risk appetite, strong domestic fundamentals and supportive interest rate differentials,' Choy noted. Looking ahead, he expects foreign demand to favour government bonds (MGS/GII) over corporates for the remainder of 2025, with buying concentrated in medium to long-term maturities for yield pick-up and a declining inflation risk premium. Overall, Choy said foreign inflows are likely to continue, but at a more moderate pace compared to the first half of the year. Inflows will be supported by a narrowing of the US Treasuries (UST) and MGS yield differential, as markets price at least one Fed rate cut in September and potentially another by December, he said. 'In addition, the government's ongoing fiscal consolidation strategy, targeting a fiscal deficit of 3.8% of gross domestic product (GDP) in 2025 (2024: 4.3%) will anchor foreign demand. 'This is also in line with the 13th Malaysia Plan's goal of reducing the deficit to 3% or below by 2030, further enhancing Malaysia's creditworthiness to foreign investors. 'In terms of corporate bond inflows, we expect demand to remain positive but selective, skewing towards high-grade debt papers,' Choy said. However, he cautioned key downside risks persist and may weigh on inflows. These include ongoing global risk-off sentiment stemming from conflicts in the Middle East and abrupt shifts in trade policy, such as the proposed 100% levy on semiconductors, which could dampen sentiment, given that Malaysia accounts for about a fifth of US semiconductor imports, he said. RAM's Nadia concurred that the upside from the recent tariff reduction would likely be limited, as foreign investors are expected to remain cautious given lingering uncertainties from US protectionist trade policies, especially the proposed sectoral tariffs on semiconductors. 'For Malaysia, this sector-specific tariff could have a sizeable impact on economic growth given that about 8% of Malaysia's total exports are US-bound electrical and electronic (E&E) goods. 'This uncertainty in US tariff policies, which could turn on a dime under US president Donald Trump and trigger investor 'risk-off' sentiment, will remain a key challenge to Malaysian bonds for the rest of this year,' she said. Nadia is projecting RM155bil to RM165bil worth of issuance of MGS and GII this year, a slight moderation from RM176.7bil in 2024. For corporate bonds, she said the rating agency is expecting between RM110bil and RM120bil issuances from RM124.2bil last year. MARC's Choy said for this year, he is forecasting government bond issuance to reach RM163.5bil, while corporate bond issuance is expected to reach RM125bil, bringing the total to RM288.5bil, he said. Bond Pricing Agency Malaysia's (BPAM) CEO Meor Amri Meor Ayob Bond Pricing Agency Malaysia's (BPAM) chief executive officer Meor Amri Meor Ayob reckoned with the import tariff on Malaysian goods reduced to 19% from 25%, coupled with BNM's rate cut, and the expectations of Fed cutting interest rates in September, foreign interest in ringgit bonds, particularly MGS, is likely to be rekindled soon. 'We expect foreign interest will remain in government bonds, especially the MGS. Some potential growth drivers for ringgit bonds in 2025 include maintaining fiscal discipline by reducing government debt while diversifying revenue sources, as well as exploring the idea of tokenising MGS and GII on blockchain platforms. 'Such initiatives could enhance transparency, reduce transaction costs and capture the imagination of tech-savvy investors on the global stage. For example, tokenising real-world assets like sovereign bonds could enable fractional ownership and expand access to retail investors,' Meor Amri noted. Highlighting the challenges for ringgit bonds for 2025, he said a slower-than-expected pace of Malaysia's economic growth could weaken demand for fixed-income assets and curb foreign inflows. 'If the government's budget deficit target is missed, whether due to weaker revenue collection, higher subsidy bills or unplanned expenditure, it may raise concerns over fiscal discipline. 'Another key risk is elevated global yields, particularly in UST. If UST yields remain high, they could offer more attractive, low-risk returns to global investors compared with MGS. This yield differential may lead to capital outflows or reduced foreign participation in the MGS space,' Meor Amri said. Maybank Investment Banking Group head of fixed Income research Winson Phoon Commenting on foreign investors buying into ringgit bonds for the remainder of the year, Maybank Investment Banking Group head of fixed income research Winson Phoon said tariffs are highly consequential to Malaysia's growth prospects but not necessarily the key driver to foreign flows. He said in the medium to long term, ringgit bonds may gain from flow redirection, driven by gradual diversification away from US-dollar assets. 'Foreign flows could remain choppy through the rest of 2025. Fed easing, if materialised, would be conducive to foreign demand for ringgit government bonds. Foreign holdings of corporate bonds are likely to remain small. 'It would be bond-positive if the government can deliver another fiscal outperformance this year, similar to last year. However, a sharp US dollar rebound could sour sentiment and drive outflows from the ringgit bond market,' Phoon said. Phoon is forecasting gross MGS and GII supply of RM168bil and net supply of RM84bil for 2025. For corporate bonds, he is projecting gross supply of RM125bil and net supply of RM38bil.