5 days ago
M'sian woman allegedly misled by drugstore cashier after paying for additional RM11 item
A Malaysian woman recently claimed she was deceived at a popular drugstore chain located in the Kuala Lumpur International Airport 2 (KLIA 2) after an item was added to her purchase without explanation.
'Is one of the requirements for working there to fool customers?' she asked in a TikTok video.
She had entered the drugstore to buy an eye wash solution, which was discounted from RM35 to RM27.
After selecting the item, she proceeded to the cashier to make her purchase and allegedly discovered that the cashier had added another item worth RM11, without her full understanding.
When the item was included, the woman assumed the cashier was 'trying to help her' by offering it as part of a promotional tactic.
She further explained that the drugstore often runs a 'purchase-with-purchase' promotion, where customers can buy an additional item at a discounted price alongside their main purchase. Typically, the promotion is explained clearly by the staff.
'I thought the cashier was trying to help me because she just scanned the item immediately. She said it was really cheap now at RM11, so I thought, 'Wow, she's trying to help me,'' she said, adding that she initially believed both items together cost only RM11.
The woman admitted that she hurriedly paid for both items without properly checking the total amount charged, as she was rushing to catch her e-hailing ride.
While she was paying, she further alleged that the cashier's colleague remarked how easy it was to convince a customer to purchase the item – to which the cashier allegedly replied confidently that it was indeed 'that easy'.
'Only then did it click in my mind that I was probably scammed, but since I was in a rush to get to my ride, I just left,' she added.
She later checked the receipt and found that she had spent a total of RM42.15.
'I'm not mad because I paid an extra RM12, but you literally fooled me – and you were proud of it,' she said.
The woman also claimed the cashier told her colleague to call the next customer to the counter so the same tactic could allegedly be used again.
Netizens encouraged the woman to file a report with the relevant authorities, while some criticised her for not being more alert during the transaction and warned her to be more cautious in the future.
Meanwhile, other commenters explained that the staff are often required to meet certain sales targets by introducing different sales promotions, but agreed the cashier was in the wrong.
