Jet2 pays girl, 12, 'five-figure' compensation after she was injured in Gran Canaria
The travel company has apologised
Jet2 apologised after the case
(Image: Photofex-AT via Getty Images )
A girl who suffered large cuts after running through a glass balcony door at a Canary Islands hotel has been awarded compensation. Hudgell Solicitors said it took legal action against travel company Jet2 on behalf of the family of Mya Mullin, from the West Midlands, who was aged five at the time of the accident in 2018.
She suffered deep cuts and was left with permanent scars following the incident on Gran Canaria. Hudgell Solicitors claimed the door failed to meet Spanish safety standards and accused Jet2 of breaching its contractual duty of care to the family.
The travel company did not admit liability but agreed to settle the case out of court by making a 'five-figure' compensation payment to 12-year-old Mya, the law firm said.
The family was on a package holiday provided by Jet2 at the Hotel Lago Taurito when the incident happened. Mya went to run onto the terrace of their apartment without realising the sliding glass door was closed.
Her father, Neil Mullin, said he 'heard the bang' and then saw Mya 'still in the door with glass stuck in her, screaming'.
He went on: 'Seeing my child stuck there with the glass embedded and then holding her stomach wound together for about 30 minutes until the ambulance arrived, it really affected all of us.
Article continues below
'It was just neglect. You book a holiday for your family and you expect a room that is safe for you and your children, but it didn't look like any recent safety checks had been done. I think Jet2 failed their customers.'
Mr Mullin said taking legal action against Jet2 'wasn't about the money', but was an attempt to get the company to take responsibility for providing accommodation that was 'a death trap'.
Mya was taken to a hospital in the capital Las Palmas for surgery to stomach and leg wounds.
Article continues below
Anne Thomson, a travel accident expert at Hudgell Solicitors, said: 'Package holiday tour operators have a duty of care to their customers no matter where in the world you travel.
'They are responsible for keeping you safe at your accommodation and the facilities and services supplied should be of a satisfactory standard so that they are also safe. In this case we argued that they had failed.'
A spokesperson for Jet2 said: 'We can confirm that we have reached a settlement in relation to an incident which occurred in 2018. The health and safety of our customers is extremely important to us and we would like to reiterate how sorry we are about this incident.'
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Metro
2 hours ago
- Metro
Brit who fled to Benidorm complains about 'too many foreigners in UK'
To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video A British woman who moved to Spain has complained that the UK has 'too many foreigners'. More than 800,000 British people holiday in Benidorm, on Spain's east coast, every year. And at least 3,400 British people never flew back, now making up around 5% of the town's population. In other words, you shouldn't be too surprised to see Union Jack flags, pubs and bright red sunburns in this Spanish seaside resort. A reporter from GB News flew to the tourist hotspot to ask British people why they decided to move some 1,500 miles away. Speaking to Dougie Beattie for a segment called 'BRITS TAKEOVER BENIDORM,' one woman had a simple reason why she packed her bags. 'There's too many foreigners in the UK,' the immigrant said. 'We lost our rights, freedom of speech went! I had enough, I ain't doing it no more. I'm off. I thought, 'nah'.' According to signs written in Spanish, the British woman was sitting just outside Joyerías Aresso, a Spanish jewellery store on Av de Martínez Alejosin, in the Spanish city's Old Town. The irony, it was safe to say, was not lost on social media users after the interview was shared on X. Alex Taylor, a British broadcaster working in France, wrote: 'The sheer irony, the arrogance of it all. Sorry, but I've had it with treating people like this with kid gloves. 'Show me a video of them speaking fluent Spanish and I'll eat a sombrero live on X!' "There are too many foreigners in the UK so we came to live here in Benidorm" 🤡The sheer irony, the arrogance of it all. Sorry but I've had it with treating people like this with kid gloves. Show me a video of them speaking fluent Spanish and I'll eat a sombrero live on X ! — Alex Taylor (@AlexTaylorNews) August 21, 2025 David Head, a translator, added: 'She's a foreigner in Benidorm, yet she complains of too many foreigners in UK. Such minds gave us Brexit.' While author Darren Boyle posted: 'Woman who moved to a foreign land complains about foreigners at home.' Many commentators wondered whether the woman, who sharply criticised Keir Starmer, is aware that Spain has a socialist government. British people don't have the best reputation abroad, often associated with binge drinking, hooliganism and more binge drinking. More than 18.4million British people visited Spain last year, about one-quarter of the total population. Yet, a fifth of Brits 'never' attempt to speak a country's native language when going abroad, a poll last year found. More than half would rather point to a menu than attempt to say a non-English word like 'edamame' or 'pho'. Don't worry, though, a separate study found that the average UK adult can order a beer in three different languages. While six in 10 feel that a few pints at the pub is on par with seeing a historical landmark. British people especially love looking for slices of the UK in the Mediterranean because they appreciate the taste of home. This includes Susan Edwards, 69, who booked an all-inclusive holiday in Corfu, an island in Greece also loved by the British, in May. Yet she was stunned to see that the Lido Corfu Sun Hotel, one of several hotels on Tsaki beach, didn't serve British food. She even had to pay extra at the bar to order a Bacardi and coke – the all-inclusive drinks on offer only included wine, ouzo or brandy. Get in touch with our news team by emailing us at webnews@ For more stories like this, check our news page. MORE: 'Most beautiful killer in the ocean' closes seven-mile stretch of beaches in Spain MORE: The cheapest Spanish holiday destinations revealed – from £13 flights to £31 hotels MORE: British tourist, 22, left seriously injured after falling from Ibiza hotel balcony
North Wales Live
8 hours ago
- North Wales Live
I ate at one of Wales' best restaurants a stone's throw from the beach and it was perfect
The Inn at the Sticks, a unique restaurant in Llansteffan, Carmarthenshire was established by two women with a vision to blend the best of both worlds, is not your everyday dining place. They offer small plates of locally sourced ingredients with a Spanish twist all in a relaxed environment that feels cosy, welcoming and in no wayuptight. The restaurant has received several awards and rave reviews. It was crowned the Best Local Restaurant in Wales by the Good Food Guide in 2024, which is a title that I can fully vouch for. I had the pleasure of spending a night at the Inn at the Sticks last summer and was obsessed with everything about it. The site features a deli selling premium wine, cheese, and a variety of other products, and it's definitely one of those places that feels good for the soul. For the latest restaurant news and reviews, sign up to our food and drink newsletter here The concept for their food is simple: choose a few small savoury dishes, perhaps to share, or to enjoy on your own. The restaurant offers a variety of dishes that celebrate Welsh produce. Their 'From The Sea' menu features Welsh seafood, from prawns to mackerel and cockles. Meanwhile, their 'From The Land' menu includes traditional plates like faggots and Welsh beef. But fear not vegetarians, as their 'Garden menu' also incorporates plenty of meat-free alternatives. I decided to sample the skewered shiitake mushrooms served on a bed of hummus from their specials board. Without wanting to sound overly dramatic, it's possibly one of the best dishes I've ever encountered. The mushrooms were delightfully salty, tasting incredibly earthy and cooked to perfection. They were served with the most divine, creamy hummus with fresh, herbal flavours which acted as a comforting base to balance out the bold flavours from the mushrooms. It's a combination I could eat all day. I visited the restaurant with my partner, who is a huge foodie, and opted for a beautifully presented plate of burrata with locally sourced aged ham. He noted it was "full of flavour and each ingredient complemented the others very well", and he particularly praised the light texture and rich flavour of the ham. For pudding, we opted to share the sticky toffee dessert. Despite my initial lack of a sweet tooth, this proved to be an excellent choice. The sponge was delightful and airy, soaked in a warm, buttery toffee sauce that was bursting with caramel flavour without being overly sweet. It was perfectly complemented by just the right amount of vanilla ice cream, providing a creamy contrast. The following morning, we were greeted by a fantastic breakfast, served in two stages. To start, we both enjoyed fresh croissants, which were light and flaky, accompanied by jam, butter and marmalade as well as refreshing coffees and orange juice. For the main course, I chose one of my brunch favourites - eggs florentine. Two slices of toast arrived topped with a poached egg and a generous portion of sautéed spinach. The spinach was superb, striking the perfect balance, paired with the silky texture of the poached egg. I can't think of another place where you're welcomed with sandy shoes, while savouring top-notch food in a relaxed setting, not to mention the tasteful décor that blends country classic with a trendy finish, ensuring everyone's satisfaction. Before dinner, I'd been for a swim in the water down at Llansteffan beach, and hadn't spent hours on a full face of makeup or tamed my hair, but I realised when going downstairs (to my delight) that it wasn't that kind of place. Every staff member I interacted with seemed genuinely pleased to be there, and it's by no means intrusive. Everyone is treated like a regular. I overheard two friends being served next to me, who had journeyed from somewhere in England and didn't appear to have visited before. Yet they were addressed by the waitress as if they had been faithful locals for years. The Sticks is owned by Teej Down and Tracy Jenkins, a former police officer and a hairdresser. Teej took on the building in 2015 after having been part of the police force for 12 years. She was an officer in Gwent Police and it was around the time when lots of things were changing in the force that she applied for a career break and it was granted. She said: 'I've always loved food and eating out and wine and the whole experience that comes with that. So I'd always wanted to try my hand at cheffing and cooking. "I started work in a little bistro in Carmarthen called Calon Cafe and just fell in love with it. So I did that for a year and I used to walk the dogs down Llansteffan at the time. 'The Inn at the Sticks had been on the market and been empty for a few years. So we ended up buying it basically. I handed my notice in to the police and it took about a year to renovate altogether.' But the vision was to renovate it to a standard which would reflect its past while making a real moment of the present. Teej said: 'We were given a photograph by one of the villagers showing how the property looked back in 1840 or something I think it was. And that was basically the inspiration behind the design now." Tracy also added that when they met, which is now seven years ago, it was "always Teej's baby." She added: "She always said after we got together that we would either go and live in Spain or come back here so it was a new world for me." Tracy continued: "When the lease came back up after it was rented out that's when we made the decision to come here.' But before making the move Tracy had to make a tough decision about what would be best for her as she was already running a successful hair salon in Cardiff. She said: 'Teej and I had already decided to get married so we knew we were going to be together forever. 'But it was a case of: 'Do I give up a business I've only just started three years ago?' My mum had passed away and left me some money which had made it possible as I'd been a hairdresser since I was 22. 'So I thought: 'I'm going to do something with that money.' I did wonder whether I should give up something I love and have done all my life. But if I was going to do it I needed to do it then because I was 51 and Teej was nearly 50.' But fast forward to today and she is enjoying life in west Wales just as much as Teej as they co-run the entire business together. She said: 'I love village life. I feel as though I was born here actually. 'I come from a little tiny village in the Rhondda so it feels very familiar. I'm a part of a choir so I'm part of the community here and I felt as if I fitted in straightaway. "I'd only ever seen the building at the Sticks once before we made the decision to come here but I fell in love with Llansteffan and the whole area." You can read more about Teej and Tracy's story here. It's safe to say that all of the risks the couple took at the time have paid off, as staying and eating here was definitely a core memory and I'd recommend it to anyone wanting a mixture of great food, beautiful scenery and the joy of staying with such lovely business people.
Glasgow Times
8 hours ago
- Glasgow Times
Vehicle fire causes delays on Erskine Bridge as warning issued
Drivers are being warned of restrictions on the Erskine Bridge after a vehicle caught fire. The A898 Erskine Bridge Southbound is currently restricted due to a vehicle fire. Motorists are advised to use caution on approach and expect delays. Further updates will be provided. READ MORE: Fernhill residents without power following incident in area Meanwhile, a major airline has announced flights to six top destinations from Glasgow Airport as part of its city break programme. Jet2 has put its Winter 2026/2027 city break programme on sale from the city's travel hub, offering travellers a 'fantastic choice of city break escapes and Christmas market getaways'. As part of the programme, the airline revealed six new leisure city break destinations from Glasgow Airport for Winter 2026/2027.
