US large banks achieving virtuous tech investment cycle-new Celent report alert

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2 days ago

The large US retail banks have all now reported their second quarter earnings. The results were generally positive. Citi, for example, beat second quarter analyst forecasts with revenues ahead by 8% y-o-y and net income up by 25% y-o-y. This resulted in the Citi share price hitting heights not enjoyed since the 2008 financial crisis. Meantime, JPMorgan Chase also beat forecasts and raised its net interest income forecast for the full fiscal after especially strong results in investment banking and trading.
It was a similar story at Bank of America, with results also ahead of forecasts and revenues and net income rising by 4% and 7% respectively.
A common theme within all of the banks earnings presentations is the positive benefits enjoyed by the banks as they realise tech-driven efficiency gains, with more to come from AI.
Bank of America highlighted, for example, that nearly 80% of consumer households are now fully digitally engaged, with 65% of its consumer product sales conducted digitally.
The success of the banks tech investments are examined in a flash report from Celent's Michael Bernard, senior analyst, retail banking, details of which are available via this link.
Bernard notes that sustained consumer strength, increased digital engagement, and in many cases, continued expense reductions, all boosted the second quarter earnings.
Challenges remain
On the other hand, interest rates are still 'high-ish' and in a holding pattern, putting pressure on deposit costs. The home lending market remains cool, limiting the ability to capitalise on widening net interest margins. With these factors providing constraints to top-line growth, expense efficiency has become a primary focus for most.
In this flash report, Celent evaluates the public presentations and earnings calls from seven of the largest US banks through three lenses:
Balancing digital and human support
Metrics for digital customer engagement
Value of technology to the franchise
Celent concludes that most banks are seeking and achieving operational efficiencies through prior technology investments.
"US large banks achieving virtuous tech investment cycle-new Celent report alert" was originally created and published by Retail Banker International, a GlobalData owned brand.
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