JDA officials warned of FIR for flouting online services norms
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Jaipur: Jaipur Development Authority (JDA) commissioner Anandhi has warned officials of strict action, including FIRs, for violating the prescribed process of online services.
Anandhi stated in an order that a few applicants for online services lodged complaints against a section of officials, alleging that they unnecessarily summoned the applicants to the JDA headquarters or their respective offices and "harassed" them.
"Following an inquiry into these complaints, the order (by the commissioner) was issued. This is the first time an order has mentioned criminal actions against officials in addition to routine disciplinary proceedings," an official claimed.
An official explained that JDA implemented online versions of 39 of its services to boost transparency and improve service delivery. Under this, it is mandatory for all officials concerned to strictly adhere to the online mode of communication. This means that even in cases of rejection or revision, the official must put a note on the system, and the applicants need to follow the next course of action online.
"Only in cases of emergency exceptions shall an applicant and official meet physically. However, there are complaints that in cases of services like issuance of e-pattas, some officials called the applicants to meet physically when it was not necessary," another official said.
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