Is Vodafone broadband down? Customers report internet problems across the UK
Vodafone broadband users are reporting problems with their internet service on Wednesday.
More than 800 customers have reported issues with the internet provider since this morning, according to Down Detector, which tracks website outages.
The network problems are occurring across the UK, according to impacted users. Some Vodafone customers say they are experiencing very slow broadband speeds, while others can't get online at all.
Although Vodafone has yet to release an official statement, the disruption could be related to an issue with its full-fibre partner, CityFibre.
The latter has been experiencing service outages since around 2.40 am this morning, which also appear to be affecting the internet service providers (ISPs) that piggyback on its internet infrastructure. Alongside Vodafone, they include a handful of smaller firms like Octaplus, IDNet, Aquiss, NoOne, Cuckoo, and Yayzi.
For its part, CityFibre has acknowledged the problem, describing it as a 'widespread outage.'
'We are actively working to resolve the network issue and are providing updates to ISPs. We recommend you continue to stay in contact with your ISP, as they are your direct service provider, and they will receive the most up-to-date information as soon as it becomes available,' CityFibre posted on X at 8.24am this morning.
'Broadband not working here in Leicester, its like a trickle connection, whats going on??' posted a Vodafone user on X (formerly Twitter).
'Any word from @VodafoneUK about their internet going down nationwide? Renewal due as well. Great timing,' wrote another user.
Vodafone has responded to some customers online, advising them to use its network diagnostics tool, service status checker (although some users claim this is incorrectly showing there isn't a problem) or to contact its customer support representatives on its website or via Direct Message on X.
The last time Vodafone suffered a widespread outage was in 2023, when 3,000 customers from across the country complained of a loss of service.
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