Sky TV is still down for thousands: Many face crashing systems, leaving them unable to watch their favourite shows

Daily Mail​

16-05-2025

Sky TV is still down after tens of thousands of customers reported being unable to watch TV on Thursday evening.
People began reporting problems on DownDetector at 9.20pm and by 10.30pm, over 26,000 people said they had no signal on their television and were having to shut down their Sky Q boxes.
While others were having issues with their internet.
On Friday morning, 2,500 customers said the issues appear to still be ongoing.
Several disgruntled customers took to X to complain this morning about still not being able to access the internet or watch TV.
One person wrote: 'Sky still no working, have tried to reboot it, it gets so far then switches off.
'Hope we are getting compensation for this. We pay extortionate amounts each month. Ilive in Hull #skytv.'
Another asked: '@skytv why are you not putting out a statement about this? Surely as paying customers we deserve to know why our boxes were crashing?'
Several disgruntled customers took to X to complain about not being able to access the internet or watch TV
While other users expressed their potential disappointment at missing TV show airing tonight.
Sky explained that a technical issue caused Sky Q boxes to go into a 'standby state'.
A spokesperson said: 'We're sorry some customers had trouble accessing Sky Q last night. The issue was quickly resolved, and service has been restored.'
Last night, several users on X also expressed their distress at the malfunction.
One user wrote: '@SkyHelpTeam my TV & sky Q are down tonight & have been for the last 4 + hours it comes on then cuts off & crashes why haven't you come to speak to customs hereon X for any updates about the system issues I'm paying you £100+ a month for this service and it's appalling.'
One Sky user said it was total blackout on her television as she was greeted with the message 'please wait while we load your programme' before it shut down.
It left others fuming with one saying it was an 'absolute disgrace' that she had no Sky TV or internet, with the customer also reporting problems with the Sky app.
It comes after Virgin Media suffered a major outage in February that left customers unable to access the internet for six hours.
It comes after Virgin Media suffered a major outage in February that left customers unable to access the internet for six hours
At the peak, more than 9,600 problems were logged on DownDetector.
Of those who reported problems, 72 per cent said they were struggling with landline internet, 18 per cent were experiencing a total blackout, while the remaining 11 per cent said the problem was with Virgin Media's website.
Meanwhile, on Monday a major power outage brought almost half of London's public transport network to a halt.
Four Underground lines and the Elizabeth line were suspended while 20 stations were shut after a cable fault in South West London ahead of afternoon rush hour.