TH Stresses Importance Of ID Wristbands To Aid Malaysian Pilgrims In Holy Land

Barnama

25-05-2025

From Nurliyana Farhah Ruslan
MAKKAH, May 25 (Bernama) -- Malaysian hajj pilgrims for the 1446H/2025M season are reminded to wear their identification wristbands at all times while in the Holy Land to ensure their safety and facilitate swift assistance in case of emergencies.
Lembaga Tabung Haji (TH) Customer Service Manager, Zaini Rashid, said the measure has proven effective, citing several incidents where pilgrims who were separated from their groups were quickly reunited thanks to the swift actions of TH personnel who operate round the clock.
'In one instance, an 83-year-old female pilgrim was separated from her family at Gate 13 of the Nabawi Mosque in Madinah, but was located after a local individual contacted the TH control centre number displayed on her wristband.
'Although the control centre is based in Makkah, the information was promptly relayed to the TH team in Madinah, and within less than 40 minutes, the pilgrim was safely reunited with her family,' he told reporters here recently.
In a separate incident, Zaini said a 53-year-old female pilgrim who fainted near Gate 339 was assisted after her companions contacted the number on her wristband.
'Although the call connected to the control centre in Makkah, our team quickly liaised with personnel in Madinah. Alhamdulillah, immediate assistance was provided, and the situation was resolved efficiently,' he said.
Zaini stressed that the identification wristbands serve not only as documentation tools but also as a rapid means of identifying the pilgrim's identity and location when urgent help is needed.
Meanwhile, he also said TH provides free wheelchair assistance to Malaysian hajj pilgrims in need, as part of ongoing efforts to safeguard pilgrims' welfare and comfort.