City of Lethbridge launches community satisfaction survey

CTV News

5 days ago

The City of Lethbridge is asking residents for their feedback to help shape and improve city services.
The City of Lethbridge is asking residents for their feedback to help shape and improve city services.
The city has launched its community satisfaction survey to get insight on different programs and services offered by the municipality.
The questionnaire will be done over the phone and online.
In the past, the city has done a 20-minute survey every four years focused on the municipal operating budget, but the city says this survey will help administration and different departments better understand what residents like and want improved.
'New to the city is kind of setting these goals in each department, and lots of departments identified that satisfaction survey as the key way to get information from our residents,' said Tara Grindle, City of Lethbridge communications manager.
'So we really want to make sure that we're doing that on a frequent basis, so those departments can be checking those measurements and going, 'Are we meeting it? No, we're not—we need to be doing something different.'
'So it has a lot of impact, actually, on how we're going to run our programs and services.'
The city will conduct the phone survey at random over the coming weeks.
If you don't receive a call, you can fill out the survey at getinvolvedlethbridge.ca until Aug. 15.