WhatsApp to be flooded with more AI features despite user backlash
The private messaging app said it would explore adding AI-powered writing suggestions and summaries to the service.
The decision is likely to frustrate many of its users amid criticism of the app's decision to include parent company Meta's AI chatbot within its service.
WhatsApp now features a button to pull up the Meta AI chatbot, which can answer questions in English in a similar manner to ChatGPT. It also offers AI-powered search suggestions.
The Meta AI button, which takes the form of a glowing blue ring within the app, has left users annoyed and asking for ways to turn it off. Users on Reddit have said they 'hate' the tool and branded it 'bug-ridden rubbish'.
A WhatsApp spokesman said last week that its AI features were 'entirely optional, and people can choose to use them or not'.
The spokesman added: 'We think giving people these options is a good thing, and we're always listening to feedback from our users to make WhatsApp better.'
Cyber security experts also questioned whether WhatsApp's decision to add more AI tools represented a 'compromise' on privacy.
In order to handle AI requests, some data from a user's message would need to be processed on external servers, rather than the user's smartphone. Meta said its system would be built in such a way that no third party would be able to see the contents of a message from a user.
Meta said: 'No one except you and the people you're talking to can access or share your personal messages, not even Meta or WhatsApp.'
But Adrianus Warmenhoven, a cyber security adviser at NordVPN, said: 'It's still a compromise. Any time data leaves your device – no matter how securely – it introduces new risks.
'WhatsApp has clearly worked to reduce those risks, but it's a balancing act between user demand for smart features and the foundational promise of end-to-end encryption.'
WhatsApp said it planned to build the tools in a manner that 'allows our users around the world to use AI in a privacy-preserving way'.
WhatsApp's encryption technology, which means nobody but the sender and recipient of a message can read it, makes it technically challenging to add AI prompts.
The company said it had developed a technology called Private Processing, which would soon allow users to make a 'confidential and secure' request to an AI tool that can then re-write their messages or send a summary of recent posts in a group chat.
The new feature was announced at LlamaCon 2025 at the company's Menlo Park headquarters. Meta, which also owns Facebook and Instagram, also revealed a standalone app for its Meta AI chatbot.
Mark Zuckerberg, Meta's chief executive, said the company now had almost one billion people using its AI products.
Separately, Satya Nadella, Microsoft's chief executive, told the event that nearly a third of the technology giant's code was being written by AI.
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The worries are that the planet will be divided into the AGI haves and have-nots. For the sake of this discussion, let's assume that somehow AGI is made readily available to all at a low cost or perhaps even freely accessible. I've discussed that there is bound to be an effort to ensure that AGI is a worldwide free good so that it is equally available, see my discussion at the link here. Maybe that will happen, maybe not. Time will tell. Humans Become Highly Dependent Having AGI at your fingertips is an alluring proposition. There you are at work, dealing with a tough problem and unsure of how to proceed. What can you do? Well, you could ask AGI to help you out. The odds are that your boss would encourage you to leverage AGI. No sense in wasting your time on flailing around to solve a knotty problem. Just log into AGI and see what it has to say. Indeed, if you don't use AGI at work, the chances are that you might get in trouble. Your employer might believe that having AGI as a double-checker of your work is a wise step. Without consulting AGI, there is a heightened possibility that your work is flawed and will proceed unabated. AGI taking a look at your work will be a reassurance to you and your employer that you've done satisfactory work. Using AGI for aiding your life outside of work is highly probable, too. Imagine that you are trying to decide whether to sell your home and move up to a bigger house. This is one of those really tough decisions in life. You only make that decision a few times during your entire existence. How might you bolster your belief in taking the house-selling action? By using AGI. AGI can help you to understand the upsides and downsides involved. It likely can even perform many of the paperwork activities that will be required. People are going to go a lot deeper in their AGI dependencies. Rather than confiding in close friends about personal secrets, some will opt to do so with AGI. They are more comfortable telling AGI than they are another human. I've extensively covered the role of contemporary AI in performing mental health therapy; see the link here. Chances are that a high percentage of the world's population will do likewise with AGI. When AGI Goes Down A common myth is that AGI will be perfect in all regards. Not only will AGI seemingly provide perfect answers, but it will also somehow magically be up and running flawlessly and perfectly at all times. I have debunked these false beliefs at the link here. In the real world, there will be times when AGI goes dark. This could be a local phenomenon and entail servers running AGI in a local region that happen to go down. Maybe bad weather disrupts electrical power. Perhaps a tornado rips apart a major data center housing AGI computers. All manner of reasons can cause an AGI outage. An entire worldwide outage is also conceivable. Suppose that AGI contains an internal glitch. Nobody knew it was there. AGI wasn't able to computationally detect the glitch. One way or another, a coding bug silently sat inside AGI. Suddenly, the bug is encountered, and AGI is taken out of action across the board. Given the likelihood that AGI will be integral to all of our lives, those types of outages will probably be quite rare. Those who are maintaining AGI will realize that extraordinary measures of having fail-safe equipment and operations will be greatly needed. Redundancy will be a big aspect of AGI. Keeping AGI in working condition will be an imperative. But claiming that AGI will never go down, well, that's one of those promises that is asking to be broken. The Big Deal Of Downtime It will be a big deal anytime that AGI is unavailable. People who have become reliant on AGI for help at work will potentially come to a halt, worrying that without double-checking with AGI, they will get in trouble or produce flawed work. They will go get a large cup of coffee and wait until AGI comes back online. Especially worrisome is that AGI will be involved in running important parts of our collective infrastructure. Perhaps we will have AGI aiding the operation of nuclear power plants. When AGI goes down, the human workers will have backup plans for how to manually keep the nuclear power plant safely going. The thing is, since this is a rare occurrence, those human workers might not be adept at doing the work without AGI at the ready. The crux is that people will have become extraordinarily dependent on AGI, particularly in a cognitive way. We will rely upon AGI to do our thinking for us. It is a kind of cognitive crutch. This will be something that gradually arises. The odds are that on a population basis, we won't realize how dependent we have become. In a sense, people will freak out when they no longer have their AGI cognitive partner with them at all times. Losing Our Minds The twist to all of this is that the human mind might increasingly become weaker and weaker because of the AGI dependency. We effectively opt to outsource our thinking to the likes of AGI. No longer do we need to think for ourselves. You can always bring up AGI to figure out things with you or on your behalf. Inch by inch, your proportion of everyday thinking gets reduced by your own efforts of relying on AGI. It could be that you initially began with AGI doing 10% and you doing 90% of the heavy lifting when it came to thinking things through. At some point, it became 50% and 50%. Eventually, you allow yourself to enter the zone of AGI at 90%, and you do only 10% of the thinking in all your day-to-day tasks and undertakings. Some have likened this to worries about the upcoming generation that is reliant on using Google search to look things up. The old ways of remembering stuff are gradually being softened. You can merely access your smartphone and voila, no need to have memorized hardly anything at all. Those youths who are said to be digital natives are possibly undercutting their own mental faculties due to a reliance on the Internet. Yikes, that's disconcerting if true. The bottom-line concern, then, about AGI going down is that people will lose their minds. That's kind of a clever play on words. They will have lost the ability to think fully on their own. In that way of viewing things, they have already lost their minds. But when they shockingly realize that they need AGI to help them with just about everything, they will freak out and lose their minds differently. Anticipating Major Disruption Questions that are already being explored about an AGI outage include: There are notable concerns about people developing cognitive atrophy when it comes to a reliance on AGI. The dependencies not only involve the usual thinking processes, but they likely encompass our psychological mental properties too. Emotional stability could be at risk, at scale, during an AGI prolonged outage. What The Future Holds Some say that these voiced concerns are a bunch of hogwash. People will actually get smarter due to AGI. The use of AGI will rub off on them. We will all become sharper thinkers because of interacting with AGI. This idea that we will be dumbed down is ridiculous. Expect that people will be perfectly fine when AGI isn't available. They will carry on and calmly welcome whenever AGI happens to resume operations. What's your opinion on the hotly debated topic? Is it doom and gloom, or will we be okay whenever AGI goes dark? Mull this over. If there is even an iota of chance that the downside will arise, it seems that we should prepare for that possibility. Best to be safe rather than sorry. A final thought for now on this weighty matter. Socrates notably made this remark: 'To find yourself, think for yourself.' If we do indeed allow AGI to become our thinker, this bodes for a darkness underlying the human soul. We won't be able to find our inner selves. No worries -- we can ask AGI how we can keep from falling into that mental trap.
