BCM One and Solgari Partner to Deliver AI-Driven Customer Engagement in Microsoft Teams
Solgari extends Microsoft Teams with omnichannel capabilities including voice, messaging, intelligent routing, and AI assistance, delivered natively within the Microsoft ecosystem. The solution deploys in hours, eliminating the need for custom integrations, while enabling businesses to scale customer engagement across teams, channels, and locations.
This partnership gives BCM One customers a streamlined path to modernize contact center operations using the tools they already rely on. With faster time to value and built-in AI functionality, businesses can improve service quality, reduce overhead, and deliver consistent, high-touch experiences at scale.
'Partnering with Solgari aligns seamlessly with BCM One's commitment to delivering impactful technology solutions,' stated Michael Nowak, General Manager for BCM One Enterprise Solutions. 'By joining forces, we aim to empower businesses to optimize their customer interactions within the Microsoft ecosystem while driving operational efficiency and enhancing customer experiences. This represents a significant leap forward in revolutionizing customer interactions within the Microsoft Teams environment.'
'This valued partnership with BCM One enables us to bring our AI-powered, Microsoft-native contact center solution to even more businesses across North America,' said John Colgan, CEO of Solgari. 'Together, we're enabling organizations to transform how they connect with customers-seamlessly, intelligently, and entirely within the Microsoft tools that are already a fundamental part of their daily workflows.'
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ABOUT BCM ONE
Founded in 1992, BCM One is a leading global provider of NextGen Communications and Managed Services that IT leaders and resellers rely on to simplify the delivery of cloud-based voice and managed connectivity to power the critical network infrastructures of businesses globally. Serving over 20,000 customers worldwide and 5,000+ channel partners and resellers, BCM One offers telecom solutions to small to enterprise level business via the following solutions: Enterprise Voice for MS Teams, Cisco Webex and Zoom; UCaaS; Global Managed Connectivity; SIP Trunking; Managed SD-WAN; Security; and Technology Expense Optimization. BCM One prides itself on its long-standing client relationships backed by their mission statement, 'To Provide a World-Class Experience with Every Human Interaction.' To learn more about BCM One, visit www.bcmone.com.
For Media Inquiries:
Paula Como Kauth, Chief Marketing Officer, BCM One
Office: 212.906.7255 | [email protected]
Contact InformationPaula Como Kauth Chief Marketing Officer
SOURCE: BCM One
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