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Thousands of AES Ohio customers impacted by bill issue; some see spike by as much as $400

Thousands of AES Ohio customers impacted by bill issue; some see spike by as much as $400

Yahoo12-02-2025

For weeks, AES Ohio customers have been coming forward with what they feel are unusually high bills.
[DOWNLOAD: Free WHIO-TV News app for alerts as news breaks]
News Center 7′s John Bedell has new information about the problem. He will have the latest LIVE on News Center 7 at 6:00.
Since our report on Jan. 28, over 60 people across the Miami Valley have come forward saying they had a similar experience.
Now AES Ohio has revealed how many customers have been impacted and what's going on.
News Center 7 reached out to the Public Utilities Commission of Ohio who said the following:
'The PUCO has heard from several dozen AES Ohio customers related to high bills so far in 2025. PUCO staff is aware of billing anomalies for some AES Ohio customers and is investigating. Regulations require electric distribution utilities to provide accurate billing. Utilities are also required to offer payment plans for customers who may be having trouble paying their bill. Any customer experiencing billing issues should contact the utility to resolve the issue. They can also contact the Public Utilities Commission of Ohio who can answer any requestions and help resolve disputes between customers and their utility.'
We will continue to update this story.
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