Report Reveals Tool Overload Driving Fatigue and Missed Threats in MSPs
New Heimdal study reveals how tool sprawl creates blind spots, with over half of providers experiencing daily or weekly burnout
Survey of 80 North American MSPs shows fragmented security stacks drive fatigue, missed threats, and business inefficiency
Security tools meant to protect managed service providers are instead overwhelming them.
A new study from Heimdal and FutureSafe reveals that 89% of MSPs struggle with tool integration while 56% experience alert fatigue daily or weekly.
The research exposes a dangerous paradox. MSPs experiencing high alert fatigue are significantly more likely to miss real threats.
The very tools deployed to enhance security are creating blind spots through exhaustion.
The Scale of the Problem
The average MSP now runs five security tools, with 20% juggling seven to ten and 12% managing more than ten.
Only 11% report seamless integration. The remaining 89% must flip between separate dashboards and waste time on manual workflows.
One in four security alerts prove meaningless, with some MSPs reporting that 70% of their alerts are false alarms.
Among MSPs managing 1,000+ clients, 100% report daily fatigue.
"MSPs are drowning in complexity, not from threats, but from the tools meant to stop them," said Jesper Frederiksen, CEO at Heimdal. "Every new point solution adds another agent, console, and alert stream. That noise exhausts people and quietly degrades protection."
Beyond Security Operations
Agent fatigue extends beyond alert management. Disconnected platforms slow billing processes, complicate client onboarding, and create compliance reporting headaches.
"Agent fatigue isn't just a tech issue. It's a business risk," said Jason Whitehurst, CEO at FutureSafe. "MSPs are juggling tool after tool, but they don't work together."
The Solution Hiding in Plain Sight
Despite widespread recognition of the problem, only 20% of MSPs have consolidated their security solutions. Those who have reported fewer alerts, faster response times, and happier staff.
Key Survey Findings
56% experience alert fatigue daily or weekly, 75% at least monthly
Only 11% enjoy seamless tool connectivity
MSPs using 7+ tools report nearly double the fatigue levels
High false positive rates triple the chance of missing genuine incidents
The 20% who consolidate report better outcomes across all metrics
Research Methodology
The State of MSP Agent Fatigue 2025 surveyed 80 North American MSPs in H1 2025, combining quantitative analysis with thematic coding of over 300 free-text responses.
Users can download the complete report free at: heimdalsecurity.com/msp-agent-fatigue-report
About Heimdal
Established in Copenhagen in 2014, Heimdal empowers security teams and MSPs through unified cybersecurity solutions spanning endpoint to network security, including vulnerability management, threat prevention, and ransomware mitigation.
Contact
Head of Content & PR
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time Business News
an hour ago
- Time Business News
AI-Powered VoIP and Global eSIMs: How Fabrizio Guerra is Shaping the Future of Business Communication
Dover, Delaware – As global markets continue to demand faster, smarter, and more cost-effective communication, Fabrizio Guerra, CEO of TelcaVoIP International, is positioning his company at the forefront of the telecommunications revolution. Operating between Poland and Delaware, Guerra brings a unique blend of European expertise and American market insight to a fast-evolving industry. TelcaVoIP International has grown from a regional VoIP provider into a global ICT leader, offering AI-powered cloud PBX systems, global eSIM services, and tailored communication solutions for businesses of all sizes. Guerra, a recognized expert in artificial intelligence applied to telecommunications and business processes, is also an active member of AIFOD (AI for Developing Countries), working closely with governments of emerging nations—particularly in Africa—to advance digital infrastructure and bridge the global technology gap. 'Our goal is simple,' says Guerra. 'We help businesses communicate without borders—reducing costs, increasing efficiency, and opening new opportunities for global collaboration.' In 2024, TelcaVoIP International launched TelcaVoIP International EU LLC in Dover, Delaware, marking a major step in its international growth strategy. This U.S. presence allows the company to serve North American corporate clients, travelers, and digital professionals while expanding its network of global partnerships. 'The Delaware hub is not just a legal presence—it's a strategic platform for scaling operations in one of the most competitive markets in the world,' Guerra explains. As remote work, international teams, and borderless collaboration become the norm, TelcaVoIP's solutions are designed to meet these challenges head-on. AI-driven call routing improves customer service while reducing labor costs. Global eSIMs allow traveling executives and remote staff to stay connected without expensive roaming charges. Cloud-based PBX platforms give companies the flexibility to operate from anywhere with minimal infrastructure. TelcaVoIP has forged strategic partnerships with travel service providers, technology integrators, and corporate networks, enabling businesses to deploy secure, scalable, and cost-effective communication systems across continents. Guerra's involvement with AIFOD extends this impact beyond the corporate sphere, contributing to technology adoption in developing countries and promoting equitable access to digital tools. With the telecommunications sector evolving at an unprecedented pace, Guerra sees the integration of AI, blockchain verification, and next-gen mobile connectivity as the key drivers of the next decade. 'The companies that succeed will be those that integrate advanced communication technology into their core strategy today, not tomorrow,' he emphasizes. As TelcaVoIP International continues to expand its footprint in Europe, North America, and Africa, its mission remains clear: to empower businesses to connect, innovate, and grow without borders. About TelcaVoIP International TelcaVoIP International is a global telecommunications and ICT provider delivering AI-powered VoIP solutions, global eSIM services , and integrated cloud-based communication systems. Headquartered in Europe with a U.S. base in Dover, Delaware, the company works with clients across multiple industries to streamline communication, reduce operational costs, and drive growth in an interconnected world. TIME BUSINESS NEWS
Yahoo
5 hours ago
- Yahoo
Maersk Lifts 2025 Outlook as Global Container Market Defies Tariff Turbulence
Maersk leadership is feeling better about the remainder of 2025 as the global container market has shown resilience amid ongoing tariff whiplash. The Danish ocean carrier giant now expects worldwide container market growth to expand between 2 percent and 4 percent for the full year, raising the bottom end of the range from a 1 percent contraction. More from Sourcing Journal Tariffs Could Deliver 'Crippling Blow' to India's Fashion Producers US Ambassador Calls Panama Ports Owner 'A Bad Operator' as Cosco Rumors Ramp Up China's Exports Surge as Global Trump Tariffs Take Effect Amid the improved outlook, Maersk highlighted that the market demand has been resilient across all markets outside of North America. Both ends of the guidance assume 'a fairly continued, sluggish' U.S. market for the rest of the year, according to CEO Vincent Clerc. The projection follows President Donald Trump's sweeping 'reciprocal' tariffs on global U.S. trade partners, which officially took effect Thursday after a 90-day negotiation period ended Aug. 1. The U.S. and China have held talks in Stockholm where officials discussed a possible extension of a 90-day tariffs pause due to expire on Aug. 12. Although the China-to-U.S. trade lane has been by far the most impacted by President Trump's tariffs, China's export economy has remained robust, with Clerc calling it 'the engine behind stronger demand growth.' Chinese exports grew 7.2 percent year over year in July, accelerating over the 5.8 percent increase in June and May's 4.8 percent bump. Other regions are pulling their weight in propping up the container market, Maersk said. According to the container shipping company's second quarter earnings report, the contraction in North American imports was 'more than offset' by strong import growth into Europe, Latin America, West-Central Asia and Africa. In the second quarter, global container demand is estimated to have increased between 3 percent and 5 percent year-on-year, according to Maersk. Maersk's total revenue rose 2.8 percent year-over-year to $13.1 billion from the year prior on $845 million in earnings before interest and taxes (EBIT). Ocean revenue increased 2.4 percent to $8.6 billion. Maersk boosted its profit outlook as the carrier saw its ocean volumes increase 4.2 percent from the year prior and demurrage and detention revenues increased 20 percent. 'When you see a deceleration of demand, there tends to be more demurrage because customers are slower at picking up their containers,' said Clerc. 'When the economy heads strongly up, then you see actually less demurrage because customers are eager to pull their containers and get the goods moving through supply chain. So what we had is higher demurrage revenue because of a lot was dictated by the uncertainty on tariffs.' Maersk now expects underlying EBIT between $2 billion and $3.5 billion, up from the prior EBIT range of $0 to $3 billion. Throughout Thursday's earnings call, Clerc touched on other major goings on across the supply chain that have impacted the wider container market. With the Houthis relaunching their attacks on commercial ships in July and threatening to target Israeli-affiliated vessels, Red Sea disruption is still expected to last for the full year. Clerc said a reopening of activities looks 'unlikely,' which has been consistent with the liner's mentality since the start of the crisis in late 2023. Clerc also commented on the elevated port congestion that has been seen through Europe in 2025. 'Given the growth that there has been, there is a general undercapacity in terms of ports in Europe, where we're starting to feel more points of congestion that are impeding the networks,' Clerc said. 'This is the results of terminal capacity being added over the last 15-20 years at a slower pace than market. At some point, something is bound to happen.' According to the CEO, the European congestion is 'likely to be to be with us for a while in some shape form,' for a few years. Maersk also completed its full phase-in of the Gemini Cooperation in the second quarter, achieving 90 percent schedule reliability for the first five months since the vessel-sharing alliance with Hapag-Lloyd began. When asked if the carriers would begin charging premium rates, Clerc said that was 'too early,' and that the liners had to prove to customers that they would always be able to deliver on the high reliability promise before making such pricing changes. 'We need to sustain this for a while and then we need to move towards a more commercial discussion. I think it's premature at this stage,' said Clerc. 'I don't think customers have experienced this long enough that they're ready to entertain such a discussion, but it is something that is going to come.'
CNBC
6 hours ago
- CNBC
Miner Freeport-McMoRan will benefit from Trump's copper tariffs, says Morgan Stanley
Freeport-McMoRan might be positioned for meaningful gains thanks to President Donald Trump's copper tariffs, according to Morgan Stanley. The bank upgraded the mining stock to overweight from equal weight but cut its price target to $48 from $54. That updated target implies more than 14% upside from Friday's close. In late July, Trump signed an order that imposed a universal 50% tariff on copper imports , a move that should benefit Freeport-McMoRan, analyst Carlos De Alba said. That's because most of the company's North American sales are copper rod, and the U.S. is a net importer of that metal, he said. "We believe the market is not appreciating the benefits that will accrue to FCX from S232 copper tariffs," the analyst wrote in a Monday note. "We expect that FCX will be able to raise pricing in its annual copper rod contracts for 2026, which account for the majority of the company's North America sales volumes." Seeing that the U.S. is a net importer, De Alba said that Freeport-McMoRan will have the ability to increase prices for copper rod in the country. He predicted that the company will raise the all-in price of copper rod by 40% from the first quarter of 2026 to the fourth quarter of 2028. The analyst also thinks that the recent reaction in the stock price is "overdone," adding that the company will "still benefit from hefty 50% tariffs on a majority of its U.S. volumes." FCX 1M mountain FCX, 1-month Shares initially rose on July 30, the day the Trump administration announced the copper tariffs but then rolled over when the Trump administration clarified that the tariffs don't apply to "copper input materials" such as ores. The stock ultimately closed more than 9% lower in that session. It has still risen more than 11% in the past six months, outpacing the S & P 500's rise of more than 5% in that period. The stock was nearly 2% higher in the premarket following the upgrade.
