Swindon bus station brings in temporary 'customer representative'
"We understand that change can be unfamiliar for our customers."That's why we have put measures in place at Swindon Bus Station to provide information and answer questions, while services move to Fleming Way," Mr Hanson added.The customer representative will be based there for the next couple of weeks until the new station opens, Mr Hanson said.
'Safety of women'
David Redgewell, from South West Transport Network and Railfuture Severnside advocacy groups, questioned how the council would ensure safety for all customers during the transition and when the new station opens. He said: "Especially for safety of women and girls and LGBTQ [lesbian, gay, bisexual, transgender, and queer or questioning] community members and passengers with reduced mobility, wheelchairs users and partially-sighted passengers?"In response, councillor Chris Watts said: "We acknowledge your concerns and will continue to work with bus operators and the police, with passenger safety being a priority in these areas."
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