Six-hour delay of SpiceJet's Pune-Jaipur flight frustrates passengers
Pune: More than six-hour delay and lack of updates from the airline's ground staff left close to 100 Jaipur-bound flyers of a SpiceJet flight frustrated on Thursday evening.
The flight (SG-1080) was scheduled to take off from Pune at 7.30pm and land in Jaipur at 9.50pm. It finally departed at 1.40am on Friday.
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"We got a message from the airline on Wednesday that the flight was advanced by around 15 minutes. We got another message around 4.30pm on Thursday, stating that it would fly at 9.30 pm. By then, I was on my way to the airport," a Nigdi resident booked on the flight said.
She came to know during the check-in that her plane would fly at 12.30am.
"The airline's employees did not give specific reasons. Some passengers had checked out of their hotels but ended up waiting at the airport for hours. Many flyers got angry and had arguments with the ground staffers," the passenger said.
A video surfaced in which passengers accused the ground staff of spreading misinformation. There was haze on the status of the inbound plane from Goa, too.
"We were told that the flight had taken off from Goa quite some time back, but when we checked, we found out it had taken off just 10 minutes ago.
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It seems that we made a mistake by choosing the airline for travel," another passenger said.
A SpiceJet spokesperson told TOI, "The claim that passengers were informed about the revised departure time only after reaching the airport is factually incorrect. All passengers were duly informed of the schedule change well in advance via email and SMS at 2.30pm. The flight departed as per its revised timing. Additionally, dinner was served to all passengers at the airport.
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