boost.ai Launches Test Studio for Smarter AI Agent Testing

Martechvibe

09-04-2025

Test Studio offers a simple, scalable toolkit that gives enterprises the validation they need to confidently deploy AI agents that work right from the start. Staff Writer 13 minutes ago
boost.ai announced the launch of Test Studio, a built-in studio to test and validate AI agent performance before enterprises deploy them in customer-facing applications.
Expanding beyond boost.ai's existing testing capabilities, Test Studio enables rigorous, scalable testing of predefined, generative, or hybrid conversation flows, helping businesses mitigate risk and ensure AI agent accuracy with confidence. With comprehensive evaluation and reporting tools, enterprises can proactively address potential concerns, tracking the performance of their AI agent through multiple test scenarios.
As AI adoption accelerates, customers expect higher-quality self-service and interactions. While enterprises are increasingly reliant on generative AI to meet these demands, successful deployment of scalable AI agents requires equally scalable testing. Test Studio solves this by providing automated testing and actionable insights, ensuring enterprises can retain the necessary quality assurance testing to deploy AI agents with confidence.
'AI agents are rewriting how enterprises deliver great customer service, but one fact remains. Trust is everything. Before ever interacting with a customer, businesses need to comprehensively test their AI agents for accuracy and reliability,' said Jerry Haywood, CEO of boost.ai. '
ALSO READ: Copado Expands Robotic Testing Solution For SAP, ServiceNow
Test Studio offers a simple, scalable toolkit that gives enterprises the validation they need to confidently deploy AI agents that work right from the start.'
Test Studio introduces the following three capabilities, designed specifically to address the challenges of testing AI agents: Automated Testing: Test Studio allows teams to run large-scale testing of AI agents automatically. This results in faster feedback loops, better quality assurance, and shorter time to market. By mimicking real customer interactions, enterprises can now quickly uncover jailbreak vulnerabilities, validate guardrails, and identify knowledge gaps before AI agent deployment.
Persona-Based Testing: By leveraging generative AI, Test Studio allows enterprises to automatically create dynamic test cases, simulating how different types of customers would interact with AI agents in different scenarios. This automated process improves test coverage while reducing blind spots.
Performance Tracking & Reporting: Measure the accuracy of your AI agent over time, gain actionable insights from every test, quickly identify areas for improvement, and easily share results with stakeholders. Test Studio streamlines AI evaluation with structured reporting, helping enterprises continuously refine performance.
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'Test Studio helps pave the way for scaling the use of Generative AI in customer interactions — from initial deployment of a use case to ongoing improvements across the board. With a consistent, repeatable process for both pre-deployment testing and regression testing, it helps build confidence among our leadership and supports the continued expansion of GenAI use cases,' said Alex Philbrook, Platform Owner at Sage, a boost.ai customer.
'Plus, the efficiencies gained from automated, repeatable testing free up our AI Trainers to focus on creating new journeys and experiences for our customers.'
The Martechvibe team works with a staff of in-house writers and industry experts.
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Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases.
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Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market.
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Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle.
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HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals.
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Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales.
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Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics.
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Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
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Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio.
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