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Electronic Health Record Giant Epic Rolling Out New AI Tools

Electronic Health Record Giant Epic Rolling Out New AI Tools

Forbesa day ago
Epic Systems is launching several new artificial intelligence tools for medical care providers and patients while working with health insurers to improve the patient experience.
Epic, which has been led by its 82-year-old founder Judy Faulkner for 46 years is best known for its dominance in the electronic health record software space, is pushing deeper into AI in a healthcare industry known for its complexities, fragmentation and consumer frustration. Epic's technology is already used be more than 3,000 hospitals, more than 71,000 clinics and some 325 million patients worldwide.
Meeting this week at its Verona, Wis., headquarters for its annual users group meeting, Epic executives said the AI tools will help all aspects of healthcare and include the virtual assistant 'Emmie' that can act as a 'digital concierge' that answers patient questions a week before appointments to help improve patient education.
The three-day meeting, which included a three-hour presentation Tuesday open to the press at headquarters and virtually, included exchanges and role play between employees acting as patients and providers. As one example, executives talked about a broader launch of Emmie virtual assistant for scheduling and understanding visits to providers.
'Available in the future, Emmie will answer his call with voice and to provide billing assistance and will make outbound calls to help him schedule his appointment," Karsten Smith, VP of Health Plan Applications said Tuesday of a potential patient experience with the virtual assistant.
Epic's well-known MyChart patient portal that is already used by millions of people, doctor's offices and health systems will be adding AI features that include the ability for patients to get questions about test results answered.
Meanwhile, Epic is also working on ways to reduce 'manual chart extraction' that takes up valuable clinician time the company said will help improve patient care and help alleviate medical care provider burnout. The AI tool will extract a summary for a doctor so the physician wouldn't have to scroll through years worth of records, potentially.
And a new area for growth for Epic is working with some of the nation's largest health insurance companies, including several who met with Faulkner and her team earlier this year.
A tool to help with coding and writing prior authorizations and making sure that the patient meets any medical criteria for prior authorizations is being adopted by health insurers. The AI tool includes ways to let the doctor know the patient meets all of the health plan or employer criteria for coverage.
Doctors complain prior authorization has delayed needed treatment and put patient health in jeopardy while wasting physician and patient time to jump through hoops. Over the past several years, prior authorization increasingly has become a concern for patient access to needed services, according to almost 30% of physicians responding to an American Medical Association survey in 2023.
Epic's work with health insurance companies comes in a year that more than 50 health insurers including Cigna, CVS Health's Aetna, UnitedHealth Group's UnitedHealthcare and Humana committed to 'streamline, simplify and reduce' prior authorization, the process of insurers reviewing hospital admissions and medications.
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Forward-looking statements are necessarily based on several opinions, estimates and assumptions that management of NOVAGOLD considered appropriate and reasonable as of the date such statements are made, are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results, activity, performance, or achievements to be materially different from those expressed or implied by such forward-looking statements. All statements, other than statements of historical fact, included herein are forward-looking statements. 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Copies of these filings may be obtained by visiting NOVAGOLD's website at or the SEC's website at or on SEDAR+ at The forward-looking statements contained herein reflect the beliefs, opinions and projections of NOVAGOLD on the date the statements are made. NOVAGOLD assumes no obligation to update the forward-looking statements of beliefs, opinions, projections, or other factors, should they change, except as required by law. 1 Donlin Gold data as per the report titled 'NI 43-101 Technical Report on the Donlin Gold project, Alaska, USA' with an effective date of June 1, 2021 (the '2021 Technical Report') and the report titled 'S-K 1300 Technical Report Summary on the Donlin Gold project, Alaska, USA' (the 'S-K 1300 Technical Report Summary'), dated November 30, 2021. Donlin Gold possesses Measured Resources of approximately 8 Mt grading 2.52 g/t and Indicated Resources of approximately 534 Mt grading 2.24 g/t, each on a 100% basis and inclusive of Mineral Reserves, of which approximately 5 Mt of Measured Resources and approximately 320 Mt of Indicated Resources inclusive of Reserves is currently attributable to NOVAGOLD through its 60% ownership interest in Donlin Gold LLC. Exclusive of Mineral Reserves, Donlin Gold possesses Measured Resources of approximately 0.9 Mt grading 2.23 g/t and Indicated Resources of approximately 69 Mt grading 2.44 g/t, of which approximately 0.5 Mt of Measured Resources and approximately 42 Mt of Indicated Resources exclusive of Mineral Reserves is currently attributable to NOVAGOLD. Donlin Gold possesses Proven Reserves of approximately 8 Mt grading 2.32 g/t and Probable Reserves of approximately 497 Mt grading 2.08 g/t, each on a 100% basis, of which approximately 5 Mt of Proven Reserves and approximately 298 Mt of Probable Reserves is attributable to NOVAGOLD. Mineral Reserves and Resources have been estimated in accordance with NI 43-101 and S-K 1300. Photos accompanying this announcement are available at: in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

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