Zoomcar integrates Google Cloud's AI tools to boost user experience and safety
has partnered with
Google Cloud
to integrate
Generative AI
(GenAI) and
Machine Learning
into its car-sharing platform. The aim is to improve how customers book cars, how hosts onboard their vehicles, and how the company ensures safety. In a press statement, Zoomcar said that it has used Google Cloud's Vertex AI and Gemini models to deploy AI agents across the customer and host journeys. These systems have improved user experience and operational efficiency.
A key feature introduced under the partnership is Host Assist, an AI-powered assistant that guides potential hosts through the onboarding process. Built on the Gemini Flash 2.0 model and a RAG (Retrieval-Augmented Generation) framework,
Host Assist
offers 24x7 support, reducing the average onboarding time by 30%.
'Hosting a car on Zoomcar comes with its nuances,' the company said. 'Host Assist clarifies the process by delivering instant, 24X7 policy-aware guidance.'
Zoomcar is also developing a Host Intelligence Engine, which gives hosts personalized insights to help increase their earnings. The tool provides data-based pricing recommendations and compares host behavior with top performers to suggest improvements.
The company said that it is also using AI to reduce host-driven cancellations by analyzing host-guest conversations and determining responsibility in disputes. This allows the company to take corrective action with hosts and improve overall guest satisfaction.
To improve guest quality, Zoomcar is using a real-time fraud detection engine built on its Customer Data Platform. It reviews identity documents, KYC information, and selfies to flag suspicious activity.
This system is expected to improve fraud detection accuracy and enhance trust across the platform.
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