TTD will adopt technology to ensure timely darshan for devotees, says EO
Addressing a meeting in virtual mode with the representatives from Tata Consultancy Services (TCS) and the TTD's IT department and Additional Executive Officer C.H. Venkayya Chowdary on Tuesday, Mr. Rao stressed the need for systematic technological intervention across all darshan modes—Sarva Darshan, Slotted Sarva Darshan (SSD), Special Entry Darshan (SED) and Divya Darshan.
He asked the officials to deploy technology from the time devotees enter the queue lines till the completion of darshan, to improve efficiency and reduce the waiting periods.
He advised that TCS and TTD's IT teams conduct frequent reviews and work towards an integrated action plan.
He proposed exploring QR code-based and facial recognition systems for faster and accurate verification, replacing the current manual methods.
Noting that delays often occur due to pilgrims arriving later than their allotted time slots, he suggested conducting awareness campaigns to improve adherence to the scheduled reporting times and reduce congestion.
Earlier, TCS representatives presented an analysis, detailing the time taken by devotees in various stages—from queue entry to darshan and temple exit—across SSD, SED, Divya Darshan formats and Arjitha Sevas.
The meeting was attended by TTD General Manager (IT) Sesha Reddy, Assistant General Manager Venkateswara Chowdary, and other officials.
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