Woman demands refund after finding mouldy strawberries in dessert order
Ms Nasriah Aziz had ordered a selection of cakes from online seller Strictly Dessert for her family but was appalled to find mould growing on one of the items. The $109 order had been paid for using CDC vouchers.
When she asked for a full refund, she was told it was not possible as her purchase was made with the vouchers. The outlet initially offered a refund for the affected item but later offered a replacement instead.
"I ordered three choco moist cakes, one original tiramisu, one pistachio tiramisu, and of course, that strawberry tiramisu that was mouldy," Ms Nasriah told The New Paper. "It was super disgusting and scary! And there was no apology from the Strictly Dessert."
She said that she wanted a full refund on her order because she could not be certain that the other items were fit for consumption.
She added that the remaining cakes did not look fresh or appetising, and her family did not dare to eat them
.
"To be fair, when we informed her about the mould in the strawberry tiramisu, she agreed to refund us for it. However, when we informed her to arrange for the driver to take back all the dessert orders and demanded a full refund, she refused," Ms Nasriah, who declined to share her age, said.
In a Facebook post that was shared on Reddit , Ms Nasriah said: "The decent thing to do is to apologise and give a refund."
"Just because I paid with CDC vouchers doesn't mean it's okay to serve expired cake. What if my kids had eaten it?" she added.
"Who would dare eat the other cakes after seeing this? Makes you wonder how long they've been keeping their desserts."
PHOTO: NASRIAH AZIZ/FACEBOOK
Netizens were largely sympathetic. One Redditor, Mesapholis, wrote: "I am amazed how shops in a competitive environment like SG would rather be known as the shop that sells rotten dessert than refund the customer."
"Report to SFA. Don't try to argue any further," added Redditor Tehogaokosong.
Another Redditor, ChanPeiMui, said: "I can understand why they can't refund you because you used CDC voucher, but they should compensate you with something."
Another Facebook user, Darwisy Nazz, said they had a similar experience. "I bought their fruit cup a month ago and the strawberry was spoiled too," they wrote, adding that the seller had offered a refund for just the strawberries.
They added that they had reported the incident to the Singapore Food Agency (SFA), which said it would look into the matter.
Ms Nasriah has also filed a report with the SFA.
TNP has reached out to SFA for comments.
"At this moment, we wish to move on. The purpose of the post is not to bring down her business but to create awareness. As a consumer, I have never come across such a vendor, she said.
Strictly Dessert, which lists an address at Changi Village on their TikTok and Instagram accounts, did not respond to messages left for them by TNP.
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