HR leaders: How Cigna Healthcare's solutions prioritize employee mental health
Today's health care system is fragmented and complex, causing waste, frustration, delayed care, and increased costs. What's more, data paints the picture of the mental health crisis in our country. For one, the sheer size of the population in need stands at 25% of adults. [1] It's no wonder there's a long wait time to see a therapist. [2] Then consider that over half (55%) of those suffering do not get care, and the problems can really mount. [3
Cigna Healthcare® leverages our extensive data and predictive models to identify and engage at-risk customers. Unlike many competitors, this approach helps us reach many of the 55% of people with mental health conditions who don't seek care.
Mental and physical health are connected
Cigna Healthcare's value of integration study proves the impact of integrating medical, pharmacy, and behavioral health on individuals care and total medical costs. [4]
Real savings
$193 per member per year (PMPY) total medical cost savings across the Cigna Healthcare book of business
$9,207 PMPY total medical cost savings when engaged in a health improvement opportunity
Real engagement
37% more health risk assessments
14% more personalized outreaches
60% more myCigna.com® sessions
Real opportunity
Savings are even greater for those with diagnosed conditions and engaged in a health improvement opportunity [5]
Diabetes - $851 PMPY
Obesity - $10,414 PMPY
Bone and joint problems - $10,418 PMPY
Depression - $7,366 PMPY
Health care that's better by design
Mental health solutions are imperative for overall health and well-being. Cigna Healthcare is here to help with solutions that make it easier for you and your employees to get better care, faster.
Find a match: Customers can search online or talk to one of our personal care navigators who will help find a therapist or counselor that meets their preferences.
Get an appointment fast: We help customers get an appointment — often in as little as two days.
Personal support: We follow up on 100% of customer interactions.
Available 24/7: Customers have unlimited real-time access to licensed clinicians for in-the-moment sessions.
Discover how Cigna Healthcare supports you and your employees in life's ordinary and extraordinary health moments through predictive, personalized, and connected experiences.
Sources:
[1] John Hopkins Medicine. 'Mental Health Disorder Statistics.' January 24, 2022.
[2] Average wait time to see a therapist is 6 weeks. Nietzel, Michael T. Almost Half of Americans Don't Seek Professional Help For Mental Disorders, Forbes. May 24, 2021.
[3] Reinert, M, Fritze, D. & Nguyen, T. 'The State of Mental Health in America 2023' Mental Health America, Alexandria VA. Oct. 2022.
[4] Cigna Healthcare 2024 National Book of Business study of 2023 claims of medical customers who have Cigna Healthcare integrated medical, pharmacy and Cigna Total Behavioral Health® benefits. Average annual per member per year (PMPY) – Individual client/customer results will vary and are not guaranteed. Cigna Healthcare used a match case-control methodology developed at Harvard University to produce supplementary statistics on different subsets of customers (those with certain comorbidities, who engaged in health improvement activities, etc.) A control group isolates the difference in medical cost. The sample size and methodology are consistent with previous years' analyses, and do not reflect any selection biases or partialities.
[5] Engagement in a health improvement opportunity includes coaching or case management while also taking action, such as closing a gap in care or receiving additional support.
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