Dorothy Lane Market BizSpotlight

Business Journals

a day ago

Dorothy Lane Market, the beloved Ohio-based gourmet grocer founded in 1948, is proudly celebrating more than 20 flavorful years of its Mail Order business that ships gifts nationwide. What began as a modest effort to share local favorites with friends and family across the country has blossomed into a nationally recognized gifting service. Today, DLM delivers joy nationwide with its signature Killer Brownies®, Heavenly Ham®, and a curated selection of artisan goods made from scratch in its Bakehouse, including DLM Classic Coffee Cakes and Laura's Cookies. This milestone was made possible thanks to the vision of DLM CEO Calvin Mayne, who saw the potential in selling Killer Brownies® online, and the technical expertise of DLM's IT department, led by Pat Arnold, who helped bring that vision to life. At the heart of this thriving business is a team that understands the power of thoughtful gifting. Whether it's a thank-you to a loyal client, a holiday surprise for employees, or a heartfelt gesture to a friend, DLM's Mail Order team ensures every package is more than just a delivery—it's an experience. Jennifer Mayne, DLM Mail Order Director and Buyer, has been instrumental in shaping the Mail Order business into what it is today. With a deep appreciation for quality and a passion for DLM's culinary heritage, she curates each product with care. 'There's something magical about giving a gift—it brings joy not just to the recipient, but to the giver as well,' she says. 'At Dorothy Lane Market, we like to say, 'We ship happiness nationwide,' because every box we send is packed with care, flavor, and a little bit of joy.' That joy is made tangible by McKenzie Patton, DLM Mail Order Fulfillment Manager, who leads the team responsible for packing each order with precision and pride. 'We know that when someone opens a DLM package, it's often their first impression of our brand—or of the person who sent it,' says Patton. 'That's why we treat every box like a gift. From the way it's wrapped to how it's protected during transit, we want the unboxing experience to feel special and memorable.' DLM's Mail Order service has become a trusted partner for businesses across Ohio and beyond. Whether it's a small business sending a dozen thank-you gifts or a large corporation coordinating hundreds of holiday packages, DLM offers customized solutions that reflect each company's values and brand. Matt Hollon, DLM Mail Order Corporate Account Manager, works closely with clients to create gifting programs that build relationships and drive results. 'Gifting is a powerful way to build loyalty and show appreciation,' says Hollon. 'We work with businesses of all sizes to create custom gifting solutions that leave a lasting impression.' Over the years, DLM's Mail Order service has become a trusted partner for businesses across Ohio and beyond. From small startups to major corporations, companies rely on DLM to help them express appreciation and build lasting relationships through thoughtful gifting. Some of DLM's top business clients include Paycor, Kettering Health, Oracle NetSuite, Bahl & Gaynor, and Reynolds and Reynolds. As the Mail Order business continues to grow, DLM remains committed to its core values: quality, authenticity, and community. Every product is hand-selected, every box is packed with care, and every customer interaction is treated with the same warmth that has defined Dorothy Lane Market since its founding. Looking ahead, the team is excited to expand its reach while staying true to its roots. 'We're proud to be part of so many special moments in people's lives,' says Jennifer. 'Whether it's a business milestone, or just a way to say 'thank you,' we're honored to help people connect through the joy of giving.' To learn more about Dorothy Lane Market's Mail Order offerings or to start your corporate gifting journey, visit DorothyLane.com.