Speed, Security, and Stakeholders: What CIOs Must Get Right in 2025

Time of India

2 days ago

At the 7th edition of the ETCIO Annual Conclave 2025, held against the backdrop of surging technological momentum, India's top CIOs gathered not just to trade implementation strategies—but to redraw the contours of their own evolving roles.When Manish Gupta, Group CIO at Aditya Birla Group, reflects on the modern CIO's role, he's quick to move past the conventional definitions. 'The job of a CIO is not internal,' he says. 'It must reach out to all stakeholders. Start by mapping them out—a mammoth task to figure out the human dimension.' It's a sentiment that captures the deepening complexity—and pressure—facing technology leaders today. The CIO is no longer a back-office functionary; they are a visible, strategic actor in a landscape shaped by rising customer expectations, accelerating innovation cycles, and ever-tightening security requirements.
Today's CIO navigates: Driving innovation at pace, safeguarding trust, and managing human dynamics that make change possible. It's no longer about mastering technology—it's about leading through it.
The Three Arcs of Leadership
Kirti Patil, Joint President–IT and CTO at Kotak Life Insurance, defines the evolution through 'the three arcs': The visible shift, the invisible layer, and the human thread. Each is necessary; together, they define whether a CIO merely implements change or drives transformation.
The visible shift is the front-end—the customer apps, the chatbot, the digital touchpoints that users experience. The invisible layer is the backend—the architecture, APIs, and data integrations that support the experience. But the most challenging layer may be the last. 'Trust in a brand is trust in digital,' Patil explains, underscoring how technology decisions now have reputational stakes. A failed rollout or breach isn't just a technical error—it's a brand issue.
This is why Gupta places so much emphasis on education, exposure, and experimentation. 'Experimentation helps multi-level co-creation in the organization involving all the stakeholders a CIO touches,' he notes. It's not enough to deploy a tool; CIOs must create the cultural and structural conditions that allow for innovation to be shared and scaled.
From Tech Steward to Strategic Partner
One of the most telling observations comes from Anand Srinivasan, Co-founder and CIO at Akasa Air, who captures the changing dynamic in blunt terms: 'Technology is given. In fact, customers expect you to have cutting-edge tech.' The challenge isn't adoption—it's orchestration.
Srinivasan sees the mark of a great CIO in their ability to trust and delegate. 'Listen to the wizkids team, sign the cheques and get out of their way,' he says. His view reinforces a common refrain: The CIO as enabler.
But that shift isn't just managerial—it's strategic. As customer-facing tech becomes table stakes, differentiation comes from how quickly and responsibly organizations can build and scale new capabilities. And that brings CIOs to a critical balancing act.
Innovation Meets the Trust Imperative
Few sectors feel the pressure of that balance more than financial services and insurance. Here, technology must do more than work—it must work without violating trust.
Sarang Khewale, Deputy CTO and Head Digital Innovation at SBI, talks of the two-pronged approach he undertook, 'Deeply involved design thinking techniques that help protect data by empathizing,' he says. 'With innovation, trust shouldn't be compromised.' The emphasis on empathy is not rhetorical; it's a design principle, and in industries that manage personal information, it's also a regulatory and ethical necessity.
For Rohit Kilam, CTO at HDFC Life Insurance, regulatory sandbox provides ground to land. 'We are building things within the regulatory sandboxes.' Innovation, in his view, must also serve those on the margins—'the bottom of the pyramid'—especially the unbanked and underserved segments. Scaling inclusively requires risk, but that risk must be responsibly managed.
The Security Reckoning
With every digital advancement comes a new frontier for attack. The cybersecurity conversation is no longer siloed—it now shapes every technology investment.
'There's an attack every day,' says Sunit Vakharia, CTO at Reliance Nippon. 'Need to understand the mind of the attacker, without which you'll never be able to defend.' His focus is not just on tools, but on mindset—building a defense that anticipates, not just reacts.
At Bajaj Allianz General Insurance, Kanathil Vadakke Dipu, Senior President-
Digital Transformation
& Innovation, refers to the mock exercises undertaken as 'cyber mahayudh'. The company's effort focused on identifying vulnerabilities and reducing response time. The takeaway: Resilience is no longer a luxury, but a daily operational requirement.
Sandeep Khanna, Director at UIDAI, adds a layer. 'The blind spots,' he notes, 'are shadow IT, supply chain risk, and third-party vulnerabilities.' These are threats embedded deep in the ecosystem, not easily visible, but devastating when breached.
Looking Ahead
The CIO agenda for 2025 is as expansive as it is urgent. Disruption is no longer a question of 'if'—it's a question of preparation and positioning. And as CIOs have been pointing out the writing on the wall for eons now: 'You can't afford to miss disruption.'
The modern CIO stands at the intersection of agility and accountability, innovation and integrity. It's a demanding role—but one uniquely positioned to influence the future of business. As Gupta, Patil, and others suggest, the path forward lies not only in systems, but in stakeholders—and in the human capacity to collaborate at scale.