DGP launches grievance redressal unit for cops

Time of India

26-05-2025

Lucknow: In a major initiative aimed at ensuring swift and transparent resolution of grievances raised by police personnel, the Police Grievance Redressal Unit (PGRU) has been set up in Sultanpur district under the direct supervision of DGP Prashant Kumar.
The initiative was implemented by Sultanpur SP Kunwar Anupam Singh, who formed the unit as a Single Window System to streamline the handling of service-related issues faced by police staff. The PGRU functions directly under the SP's supervision at the district police office.
An experienced inspector well-versed in police service matters was appointed as the in-charge of the unit. He can be contacted directly via CUG number 7755068810.
Through the PGRU, police personnel can now seek redressal for various service issues such as salary discrepancies, arrears, increment delays, GPF-related concerns, nominee/address/education record updates in character rolls, medical reimbursements, LPC delays, transfer documentation, and other general service-related matters.
A senior officer at the DGP Headquarters said that personnel can submit applications through respective station or branch in-charges, to any gazetted officer, during monthly Sainik Sammelans (police staff conferences), directly to the PGRU, and via WhatsApp at 7755068810.
The PGRU in-charge is responsible for coordinating with all concerned branches — and even inter-district offices if necessary — to ensure timely resolution, thus eliminating the need for personnel to visit multiple offices. The SP also engages directly with other districts when needed. The in-charge submits daily progress reports to the SP and informs concerned police personnel once their issue is resolved.