AOL to pull the plug on dial-up internet after more than 30 years
The ISP said it will discontinue dial-up — along with its memorable, high-pitched connecting noise and 'You've got mail' greeting — and 'associated software' on Sept. 30.
'AOL routinely evaluates its products and services and has decided to discontinue Dial-up Internet,' the company said in statement. 'This service will no longer be available in AOL plans. As a result, on September 30, 2025 this service and the associated software, the AOL Dialer software and AOL Shield browser, which are optimized for older operating systems and dial-up internet connections, will be discontinued.'
Free AOL email accounts or other services will not be affected.
Roughly 163,000 households (about 0.1 percent of the nation's household internet subscriptions) had dial-up as of 2023— the most-recent year data available — according to the U.S. Census Bureau. The 2019 census revealed that 265,331 people solely went online through dial-up.
The company said it would provide connectivity options based on location for customers still using the service.
America Online launched its dial-up service in 1991. In the late 1990s and early 2000s, America Online had over 25 million subscribers in the U.S. The service was synonymous with the internet and became a mainstay in pop culture in movies like 'You've Got Mail' and TV shows like 'Sex and the City.'
Dial-up technology was developed by Usenet in the late 1970s and connects to the internet through landline phone service. The relic of the early internet age has been mostly replaced by high-speed broadband, which can be thousands of times faster than the top dial-up speed of 56 kilobits per second in ideal conditions.
America Online, the internet pioneer of the early 1990s known for its free trial discs, changed its name to AOL in 2006. It shut down the popular instant messaging service AIM in 2017.
AOL was part of a high-profile merger with Time Warner, which sold the company off in 2009.
Verizon bought the company in 2015. The telecom company sold the AOL and Yahoo businesses to private equity firm Apollo Global Management in 2021.
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