Australia is a great place to live, but a lousy place to work
Sixty-one years ago, journalist Donald Horne first distilled how he viewed our nation. 'Australia is the lucky country,' he famously began, before following it up with a sucker punch, 'run mainly by second rate people who share its luck'.
The first half of his phrase struck a chord that's resonated through the decades, albeit often truncated to fit whatever worldview we wished to see. Now, a few generations on from Horne's insight, there are startling new data points to add to our national conversation about who we are and how we got here.
A new report from Gallup sheds additional light on an uncomfortable question that we really need to ask: is Australia a great place to live but a lousy place to work?
For two decades Gallup's annual research, the State of the Global Workplace, has been one of the most anticipated annual insights into our changing relationship with work. This year they surveyed 227,000 people from 160 countries, and it's packed with complicated and nuanced contradictions.
The research confirms a long-term trend that less than a quarter of all Australians are engaged at work, with 12 per cent actively disengaged and the vast majority, over two thirds of workers, not engaged with their jobs.
'That means the majority of people are going through the motions,' says Claire de Carteret, the APAC managing director at Gallup. 'They're going to work, but they're not as energised, connected, productive or thriving as they possibly could be.'
If we really want to be more than just the lucky country, we're going to have to confront our problems at work head on.
As well as disengagement, the percentage of workers who say they experience stress each day at work has been steadily rising from one third in 2011 to half of all workers now, with Australians basically tying with the United States and Canada as the most stressed workers in the world.
Most of this stress is falling squarely on the shoulders of management. 'We are asking a lot of managers,' says de Carteret. 'Our productivity is quite stagnant in Australia, so we are asking managers to do more with less. We are asking them to be aware of wellbeing but also manage performance, and all the radical transformation with AI.'
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The Advertiser
9 hours ago
- The Advertiser
The billion-dollar industry with scant consumer protections
Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. The Telecommunications Industry Ombudsman has recently identified a spike in complaints, including those for poor sales conduct - misleading and high-pressure tactics - as the most common systemic issue it investigates. In parallel, credit assessments in the telco sector remain inconsistent and inadequate. Complaints to the Ombudsman about poor credit checks increased by over 30 per cent in the past financial year, with financial counsellors reporting that many of their clients are routinely signed onto contracts they simply cannot afford. These concerns are not academic, they have a real-world impact everyday for Australians. The fact that we cannot rely on what telcos tell us about their coverage is why ACCAN supports the Government's National Audit of Mobile Coverage, which is gathering real-world data through 180,000 kilometres of on-the-ground testing each year. This information is important as it could help to build an independent coverage map, a key recommendation of the recent Regional Telecommunications Review, giving Australians accurate, unbiased insight into where they can expect service. But independent mapping will not fix all the problems with the nation's major telecommunications carriers. The fact is there is precious little to protect telecommunications consumers. The telecommunications industry itself develops the TCP Code (the sector's consumer protections rulebook) and is required to conduct a review every five years. The TCP Code already offers inadequate consumer protections and is not underpinned by effective compliance, enforcement and penalty arrangements. There are countless examples of consumer harm from this weak regulation. In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. These gaps result in thousands of Australians being sold plans they can't afford, don't understand, or never needed in the first place. These harms are exacerbated by sales incentive structures that reward telco staff for maximising sales volume and value - an eerily similar model to that called out and reformed in the financial services sector following the banking royal commission. Despite months of consultation, the final version of the draft Code submitted to the ACMA has not meaningfully strengthened these protections. The sales clauses still allow commission-based incentives and fail to impose clear duties to ensure affordability or product suitability. We are concerned that proposals in the Telecommunications (Enhancing Consumer Safeguards) Bill 2025 before parliament to make code compliance mandatory will not fully solve the problem - because the issue lies in the content of the industry-led code. The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety. Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. The Telecommunications Industry Ombudsman has recently identified a spike in complaints, including those for poor sales conduct - misleading and high-pressure tactics - as the most common systemic issue it investigates. In parallel, credit assessments in the telco sector remain inconsistent and inadequate. Complaints to the Ombudsman about poor credit checks increased by over 30 per cent in the past financial year, with financial counsellors reporting that many of their clients are routinely signed onto contracts they simply cannot afford. These concerns are not academic, they have a real-world impact everyday for Australians. The fact that we cannot rely on what telcos tell us about their coverage is why ACCAN supports the Government's National Audit of Mobile Coverage, which is gathering real-world data through 180,000 kilometres of on-the-ground testing each year. This information is important as it could help to build an independent coverage map, a key recommendation of the recent Regional Telecommunications Review, giving Australians accurate, unbiased insight into where they can expect service. But independent mapping will not fix all the problems with the nation's major telecommunications carriers. The fact is there is precious little to protect telecommunications consumers. The telecommunications industry itself develops the TCP Code (the sector's consumer protections rulebook) and is required to conduct a review every five years. The TCP Code already offers inadequate consumer protections and is not underpinned by effective compliance, enforcement and penalty arrangements. There are countless examples of consumer harm from this weak regulation. In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. These gaps result in thousands of Australians being sold plans they can't afford, don't understand, or never needed in the first place. These harms are exacerbated by sales incentive structures that reward telco staff for maximising sales volume and value - an eerily similar model to that called out and reformed in the financial services sector following the banking royal commission. Despite months of consultation, the final version of the draft Code submitted to the ACMA has not meaningfully strengthened these protections. The sales clauses still allow commission-based incentives and fail to impose clear duties to ensure affordability or product suitability. We are concerned that proposals in the Telecommunications (Enhancing Consumer Safeguards) Bill 2025 before parliament to make code compliance mandatory will not fully solve the problem - because the issue lies in the content of the industry-led code. The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety. Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. The Telecommunications Industry Ombudsman has recently identified a spike in complaints, including those for poor sales conduct - misleading and high-pressure tactics - as the most common systemic issue it investigates. In parallel, credit assessments in the telco sector remain inconsistent and inadequate. Complaints to the Ombudsman about poor credit checks increased by over 30 per cent in the past financial year, with financial counsellors reporting that many of their clients are routinely signed onto contracts they simply cannot afford. These concerns are not academic, they have a real-world impact everyday for Australians. The fact that we cannot rely on what telcos tell us about their coverage is why ACCAN supports the Government's National Audit of Mobile Coverage, which is gathering real-world data through 180,000 kilometres of on-the-ground testing each year. This information is important as it could help to build an independent coverage map, a key recommendation of the recent Regional Telecommunications Review, giving Australians accurate, unbiased insight into where they can expect service. But independent mapping will not fix all the problems with the nation's major telecommunications carriers. The fact is there is precious little to protect telecommunications consumers. The telecommunications industry itself develops the TCP Code (the sector's consumer protections rulebook) and is required to conduct a review every five years. The TCP Code already offers inadequate consumer protections and is not underpinned by effective compliance, enforcement and penalty arrangements. There are countless examples of consumer harm from this weak regulation. In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. These gaps result in thousands of Australians being sold plans they can't afford, don't understand, or never needed in the first place. These harms are exacerbated by sales incentive structures that reward telco staff for maximising sales volume and value - an eerily similar model to that called out and reformed in the financial services sector following the banking royal commission. Despite months of consultation, the final version of the draft Code submitted to the ACMA has not meaningfully strengthened these protections. The sales clauses still allow commission-based incentives and fail to impose clear duties to ensure affordability or product suitability. We are concerned that proposals in the Telecommunications (Enhancing Consumer Safeguards) Bill 2025 before parliament to make code compliance mandatory will not fully solve the problem - because the issue lies in the content of the industry-led code. The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety. Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. The Telecommunications Industry Ombudsman has recently identified a spike in complaints, including those for poor sales conduct - misleading and high-pressure tactics - as the most common systemic issue it investigates. In parallel, credit assessments in the telco sector remain inconsistent and inadequate. Complaints to the Ombudsman about poor credit checks increased by over 30 per cent in the past financial year, with financial counsellors reporting that many of their clients are routinely signed onto contracts they simply cannot afford. These concerns are not academic, they have a real-world impact everyday for Australians. The fact that we cannot rely on what telcos tell us about their coverage is why ACCAN supports the Government's National Audit of Mobile Coverage, which is gathering real-world data through 180,000 kilometres of on-the-ground testing each year. This information is important as it could help to build an independent coverage map, a key recommendation of the recent Regional Telecommunications Review, giving Australians accurate, unbiased insight into where they can expect service. But independent mapping will not fix all the problems with the nation's major telecommunications carriers. The fact is there is precious little to protect telecommunications consumers. The telecommunications industry itself develops the TCP Code (the sector's consumer protections rulebook) and is required to conduct a review every five years. The TCP Code already offers inadequate consumer protections and is not underpinned by effective compliance, enforcement and penalty arrangements. There are countless examples of consumer harm from this weak regulation. In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. These gaps result in thousands of Australians being sold plans they can't afford, don't understand, or never needed in the first place. These harms are exacerbated by sales incentive structures that reward telco staff for maximising sales volume and value - an eerily similar model to that called out and reformed in the financial services sector following the banking royal commission. Despite months of consultation, the final version of the draft Code submitted to the ACMA has not meaningfully strengthened these protections. The sales clauses still allow commission-based incentives and fail to impose clear duties to ensure affordability or product suitability. We are concerned that proposals in the Telecommunications (Enhancing Consumer Safeguards) Bill 2025 before parliament to make code compliance mandatory will not fully solve the problem - because the issue lies in the content of the industry-led code. The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety.
Sky News AU
11 hours ago
- Sky News AU
Nationals Leader David Littleproud demand Prime Minister Anthony Albanese rules out kowtowing on US beef imports
Prime Minister Anthony Albanese 'needs to' immediately rule out kowtowing to Donald Trump on biosecurity laws on US beef imports, Nationals Leader David Littleproud has demanded. Government officials reportedly told The Sydney Morning Herald that Australia could alter its biosecurity laws to allow US beef exports without risks to local industry, in a move to appease Trump as he wages his trade war. Australia banned US beef in 2003 after a mad cow disease outbreak before undoing this in 2019 when the outbreak subsided. Cattle raised in Mexico and Canada but slaughtered in the US is still banned, however, this could be changed according to the report. Mr Littleproud raised concerns about Australia's cattle industry on Friday and urged the Prime Minister not to use the sector as a bargaining chip in negotiations with the US President. 'There needs to be certainty. The Prime Minister needs to rule it out immediately,' the Nationals Leader said on Sky News. 'He needs to make sure that he's very clear with Australian producers that our biosecurity standards will not be reduced and that … if we want to get imports that originated from Mexico or Canada, that there's some traceability on it like Australian producers have.' He called for the Prime Minister to be transparent with Australian beef producers as concerns fester about the nation's biosecurity following this report. 'I don't think Australian producers are asking for anything unfair here, they're just trying to protect their production systems, making sure that they can not only feed Australians but feed the world,' Mr Littleproud said. 'The Prime Minister and his department who are mooting these things need to be very, very clear with Australian beef producers that it's not on the table and it won't be on the table at all. 'But when you start getting these reports - you don't start seeing these reports unless there's smoke and when there's smoke, there's fire.' Australia exports more than $4b of beef to the US annually, making it the largest market for Aussie beef exports behind China. After Trump revealed his sweeping tariffs and invited impacted nations to negotiate, Prime Minister Anthony Albanese vowed to protect the nation's biosecurity laws, Pharmaceutical Benefits Scheme and news publishers against tech giants. 'We will not weaken the measures that protect our farmers and producers from the risks of disease or contamination,' he said in a statement. Cattle Australia chief executive Chris Parker issued a statement highlighting the importance of traceability for foreign-produced beef. 'Our position is that the US needs to be able to demonstrate it can either trace cattle born in Mexico and Canada, or has systems that are equivalent to Australia's traceability, before imports of meat could occur from non-US cattle,' Mr Parker said. 'Cattle Australia is in ongoing communication with the Federal Government regarding this issue and the vital importance that our science-based biosecurity system is not compromised as part of trade discussions with any country.' Mr Albanese is expected to have a meeting with Trump either on the sidelines of the G7 meeting in Canada or in the US later in June where the Prime Minister will make Australia's case for tariff exemptions. Australia faces 50 per cent tariffs on steel and aluminium alongside a broad 10 per cent levy on all goods, which is still paused by the Trump Administration.
West Australian
21 hours ago
- West Australian
Cost-of-living pressures sees Aussies take on a second job
The post-Covid boom in the number of Aussies working multiple jobs continues as higher cost of living pressures means more workers are taking on a second gig. The Australian Bureau of Statistics data shows that in the March quarter there were 963,100 Aussies – or 6.5 per cent of the workforce – who had more than one job. While this is actually down from the previous quarter where 999,500 Australians held multiple jobs, it is still a sharp uptick in workers looking to diversify their incomes compared with the years prior to Covid, where around 5 to 6 per cent of Aussies took on a second gig. Seek senior economist Blair Chapman said the spike in cost-of-living pressures from inflation meant more Australians needed to take on extra work. 'We've really seen cost-of-living, especially for employee households, increase quite a lot over the last couple of years,' he said. 'If you've got a mortgage, those repayments have increased quite a bit over the last couple of years so I suspect people have sought a second job just to reach the higher cost of living recently.' Australians are holding onto their second job despite the overall unemployment rate holding firm in recent months, around the 4.1 per cent mark. The main driving force behind this trend is underemployment meaning workers are getting fewer hours from their primary employer than they'd like. 'We are seeing more people being employed in industries where we tend to see a lot of multiple job holdings,' Mr Chapman said. 'For example, we've seen healthcare and social assistance grow and that is one of the industries where multiple job holdings are most common. 'That comes down to the nature of the work, where you have shift work and one business may not be able to provide all the hours an employee wants so the individual has to work across multiple sites to get the hours they are desiring.' Many of these multiple job holders are Australians aged between 20-24, with women more likely to hold a second role over males. In contrast older Australians aged between 60 to 64 are the least likely to hold a second role. 'When we look at a lot of the multiple job holders, they tend to be younger. Maybe it is a university aged person who can't work full-time but can work nights and weekends,' Mr Chapman said. 'While maybe it is not the same job but for them it is probably good they can work multiple jobs with flexible hours.'
