Amazon Introduces New Key Access Control System for Multi-Family Properties

Business Wire

10-06-2025

SEATTLE--(BUSINESS WIRE)--Amazon today announced the Amazon Key Access Control System—a lineup of customizable, property access solutions for multi-family buildings and gated communities. Amazon Key streamlines deliveries and building access, giving customers control over who can enter their property, or letting them answer their building's front door, from anywhere. The new Key Access Control System provides secure, convenient, and affordable ways for residents and staff to easily manage access, buzz themselves or visitors into a property, and verify visitors in the Ring app before granting them access.
'Amazon Key has helped customers avoid missed orders and deliveries with secure, customer-managed access to homes and garages for several years now,' said Kaushik Mani, director of Amazon Key. 'Our new Access Control System takes this to the next level, introducing a range of new tools and options designed for property managers and residents who live in multi-family buildings and gated communities. It provides building managers and residents with a range of modern, digital tools that enable them to conveniently and securely manage access to buildings and homes, so they can verify visitors and staff, accept deliveries, and even get takeout dropped off—all via the Ring app. It's a whole new level of convenience."
Convenient and Secure Building Access
With property owners prioritizing smartphone-based control and the growing demand for smart security solutions, Amazon Key addresses pain points of traditional building intercoms by adding essential features like online access management, remote control via smartphone and virtual keys.
The Amazon Key Access Control System includes four different solutions—each of which is professionally installed to allow for quick, easy entry into the building. With each solution, customers gain the ability to admit visitors from anywhere using the Ring app, auto-access for authorized delivery drivers, and there's also an easy online management portal for property managers. For residents, the experience is simplified by reducing the need for traditional building access fobs or keycards with smartphone access. The four different solutions include:
Virtual Key: A simple upgrade to a property's existing intercom that allows residents to gain self-entry or grant visitors access through the Ring app. Virtual Key does not enable video-based functionality.
Intercom Boost: A small tag that you can add to an existing call box that enables visitors to view a resident directory and initiate one-way video and two-way audio calls with residents via smartphone.
Intercom Lite: Includes the same functionality of Intercom Boost, but is offered by itself for buildings without an existing call box, or an addition to an existing one.
Intercom Plus: A sleek, touchscreen-based solution that allows visitors to browse the resident directory or enter building access codes directly on the screen.
'We chose the Amazon Key Access Control System because it offered an affordable, modern replacement for aging intercoms, which have become increasingly expensive and difficult to maintain,' said Gabriel Siegal, EVP and Head of Asset Management at Charney Property Management, a top-ranked owner-operator and third-party management firm which participated in the Amazon Key Access Control System pilot program. 'The interface has elevated the tenant experience while also streamlining our building operations. Contractor access is now seamless—we issue secure codes instead of solely relying on physical keys or lockboxes, and package delivery flow has dramatically improved, keeping building lobbies clear and organized. We prioritize simplicity, efficiency, and cost-effectiveness across all our properties, and Amazon Key Access Control System delivers on all fronts. It has been a valuable addition across our portfolio.'
Availability
The Amazon Key Access Control System Virtual Key and Intercom Lite are available for order today. Intercom Boost and Intercom Plus will be available this summer. For more information on installing Amazon Key Access Control System at your property, contact our sales team for a detailed quote.
Property managers and owners interested in learning more about the Amazon Key Access Control System can see live demonstrations at the Amazon booth (#2049) at Apartmentalize in Las Vegas from June 11-13. For more information about the Amazon Key Access Control System, visit amazon.com/key-access-system.
About Amazon Key
Amazon Key empowers customers to easily manage access to their homes and businesses. Since 2017, Amazon Key has been solving access and delivery challenges, beginning with providing access to unused parking spaces in downtown Seattle garages, to scaling to multifamily properties for Amazon deliveries and third-party services like Grubhub. Today, Amazon Key unlocks doors more than 4 times per second across 10 countries, empowering customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their building's front door from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in customers' hands. Amazon Key products currently serve single-family homes, multi-family properties, and commercial businesses across four continents.