Latest news with #AmazonKey
The Verge
2 days ago
- Business
- The Verge
Amazon Key Access Control system
Amazon Key is coming to apartment buildings. is a new building intercom solution that uses the Ring app to let apartment dwellers answer their building door and buzz people in on their phones. The intercoms need to be installed by a property manager, and the system includes virtual keys for communal spaces; keys for individual apartments aren't mentioned. Interestingly, Ring founder Jamie Siminoff left Amazon to run a smart building access solution, but he's now back at Amazon. 1/4 Image: Amazon
Yahoo
2 days ago
- Business
- Yahoo
Amazon Introduces New Key Access Control System for Multi-Family Properties
Amazon Key Access Control System provides secure, convenient, affordable building access for residents, staff, visitors, and delivery drivers. SEATTLE, June 10, 2025--(BUSINESS WIRE)--Amazon today announced the Amazon Key Access Control System—a lineup of customizable, property access solutions for multi-family buildings and gated communities. Amazon Key streamlines deliveries and building access, giving customers control over who can enter their property, or letting them answer their building's front door, from anywhere. The new Key Access Control System provides secure, convenient, and affordable ways for residents and staff to easily manage access, buzz themselves or visitors into a property, and verify visitors in the Ring app before granting them access. "Amazon Key has helped customers avoid missed orders and deliveries with secure, customer-managed access to homes and garages for several years now," said Kaushik Mani, director of Amazon Key. "Our new Access Control System takes this to the next level, introducing a range of new tools and options designed for property managers and residents who live in multi-family buildings and gated communities. It provides building managers and residents with a range of modern, digital tools that enable them to conveniently and securely manage access to buildings and homes, so they can verify visitors and staff, accept deliveries, and even get takeout dropped off—all via the Ring app. It's a whole new level of convenience." Convenient and Secure Building Access With property owners prioritizing smartphone-based control and the growing demand for smart security solutions, Amazon Key addresses pain points of traditional building intercoms by adding essential features like online access management, remote control via smartphone and virtual keys. The Amazon Key Access Control System includes four different solutions—each of which is professionally installed to allow for quick, easy entry into the building. With each solution, customers gain the ability to admit visitors from anywhere using the Ring app, auto-access for authorized delivery drivers, and there's also an easy online management portal for property managers. For residents, the experience is simplified by reducing the need for traditional building access fobs or keycards with smartphone access. The four different solutions include: Virtual Key: A simple upgrade to a property's existing intercom that allows residents to gain self-entry or grant visitors access through the Ring app. Virtual Key does not enable video-based functionality. Intercom Boost: A small tag that you can add to an existing call box that enables visitors to view a resident directory and initiate one-way video and two-way audio calls with residents via smartphone. Intercom Lite: Includes the same functionality of Intercom Boost, but is offered by itself for buildings without an existing call box, or an addition to an existing one. Intercom Plus: A sleek, touchscreen-based solution that allows visitors to browse the resident directory or enter building access codes directly on the screen. "We chose the Amazon Key Access Control System because it offered an affordable, modern replacement for aging intercoms, which have become increasingly expensive and difficult to maintain," said Gabriel Siegal, EVP and Head of Asset Management at Charney Property Management, a top-ranked owner-operator and third-party management firm which participated in the Amazon Key Access Control System pilot program. "The interface has elevated the tenant experience while also streamlining our building operations. Contractor access is now seamless—we issue secure codes instead of solely relying on physical keys or lockboxes, and package delivery flow has dramatically improved, keeping building lobbies clear and organized. We prioritize simplicity, efficiency, and cost-effectiveness across all our properties, and Amazon Key Access Control System delivers on all fronts. It has been a valuable addition across our portfolio." Availability The Amazon Key Access Control System Virtual Key and Intercom Lite are available for order today. Intercom Boost and Intercom Plus will be available this summer. For more information on installing Amazon Key Access Control System at your property, contact our sales team for a detailed quote. Property managers and owners interested in learning more about the Amazon Key Access Control System can see live demonstrations at the Amazon booth (#2049) at Apartmentalize in Las Vegas from June 11-13. For more information about the Amazon Key Access Control System, visit About Amazon Key Amazon Key empowers customers to easily manage access to their homes and businesses. Since 2017, Amazon Key has been solving access and delivery challenges, beginning with providing access to unused parking spaces in downtown Seattle garages, to scaling to multifamily properties for Amazon deliveries and third-party services like Grubhub. Today, Amazon Key unlocks doors more than 4 times per second across 10 countries, empowering customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their building's front door from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in customers' hands. Amazon Key products currently serve single-family homes, multi-family properties, and commercial businesses across four continents. View source version on Contacts HotlineAmazon-pr@
Business Wire
2 days ago
- Business
- Business Wire
Amazon Introduces New Key Access Control System for Multi-Family Properties
SEATTLE--(BUSINESS WIRE)--Amazon today announced the Amazon Key Access Control System—a lineup of customizable, property access solutions for multi-family buildings and gated communities. Amazon Key streamlines deliveries and building access, giving customers control over who can enter their property, or letting them answer their building's front door, from anywhere. The new Key Access Control System provides secure, convenient, and affordable ways for residents and staff to easily manage access, buzz themselves or visitors into a property, and verify visitors in the Ring app before granting them access. 'Amazon Key has helped customers avoid missed orders and deliveries with secure, customer-managed access to homes and garages for several years now,' said Kaushik Mani, director of Amazon Key. 'Our new Access Control System takes this to the next level, introducing a range of new tools and options designed for property managers and residents who live in multi-family buildings and gated communities. It provides building managers and residents with a range of modern, digital tools that enable them to conveniently and securely manage access to buildings and homes, so they can verify visitors and staff, accept deliveries, and even get takeout dropped off—all via the Ring app. It's a whole new level of convenience." Convenient and Secure Building Access With property owners prioritizing smartphone-based control and the growing demand for smart security solutions, Amazon Key addresses pain points of traditional building intercoms by adding essential features like online access management, remote control via smartphone and virtual keys. The Amazon Key Access Control System includes four different solutions—each of which is professionally installed to allow for quick, easy entry into the building. With each solution, customers gain the ability to admit visitors from anywhere using the Ring app, auto-access for authorized delivery drivers, and there's also an easy online management portal for property managers. For residents, the experience is simplified by reducing the need for traditional building access fobs or keycards with smartphone access. The four different solutions include: Virtual Key: A simple upgrade to a property's existing intercom that allows residents to gain self-entry or grant visitors access through the Ring app. Virtual Key does not enable video-based functionality. Intercom Boost: A small tag that you can add to an existing call box that enables visitors to view a resident directory and initiate one-way video and two-way audio calls with residents via smartphone. Intercom Lite: Includes the same functionality of Intercom Boost, but is offered by itself for buildings without an existing call box, or an addition to an existing one. Intercom Plus: A sleek, touchscreen-based solution that allows visitors to browse the resident directory or enter building access codes directly on the screen. 'We chose the Amazon Key Access Control System because it offered an affordable, modern replacement for aging intercoms, which have become increasingly expensive and difficult to maintain,' said Gabriel Siegal, EVP and Head of Asset Management at Charney Property Management, a top-ranked owner-operator and third-party management firm which participated in the Amazon Key Access Control System pilot program. 'The interface has elevated the tenant experience while also streamlining our building operations. Contractor access is now seamless—we issue secure codes instead of solely relying on physical keys or lockboxes, and package delivery flow has dramatically improved, keeping building lobbies clear and organized. We prioritize simplicity, efficiency, and cost-effectiveness across all our properties, and Amazon Key Access Control System delivers on all fronts. It has been a valuable addition across our portfolio.' Availability The Amazon Key Access Control System Virtual Key and Intercom Lite are available for order today. Intercom Boost and Intercom Plus will be available this summer. For more information on installing Amazon Key Access Control System at your property, contact our sales team for a detailed quote. Property managers and owners interested in learning more about the Amazon Key Access Control System can see live demonstrations at the Amazon booth (#2049) at Apartmentalize in Las Vegas from June 11-13. For more information about the Amazon Key Access Control System, visit About Amazon Key Amazon Key empowers customers to easily manage access to their homes and businesses. Since 2017, Amazon Key has been solving access and delivery challenges, beginning with providing access to unused parking spaces in downtown Seattle garages, to scaling to multifamily properties for Amazon deliveries and third-party services like Grubhub. Today, Amazon Key unlocks doors more than 4 times per second across 10 countries, empowering customers to easily manage access to their homes and businesses. Whether streamlining deliveries, giving customers control over who can enter their property, or letting them answer their building's front door from anywhere, Amazon Key technology puts security, convenience, privacy, and access control in customers' hands. Amazon Key products currently serve single-family homes, multi-family properties, and commercial businesses across four continents.
Forbes
25-03-2025
- Business
- Forbes
Why E-Commerce Companies Should Focus On Improving Their Last-Mile Delivery Experiences
Ram Nikhil Dodda is Head of Product Management for Amazon Key. From clothing to electronics, millions of packages are shipped each day globally. In its 'Global Parcel Shipping Index,' which examined 2022 data from 13 countries, Pitney Bowes, a company that offers mailing and shipping solutions, found that in that year, 'global parcel volume reached 161 billion.' That's 'equivalent to 5,102 parcels shipped every second.' Additionally, Pitney Bowes predicted that by 2028, 'parcel volume will most likely reach 225 billion.' That projection is not surprising, given the extremely high rates of online shopping. Consider data from the U.S. Census Bureau, which revealed that 'the estimate of U.S. retail e-commerce sales for the fourth quarter of 2024, adjusted for seasonal variation, but not for price changes, was $308.9 billion.' And that's just in the United States. As people shop online, they have expectations about deliveries. For instance, according to a 2024 report by global consulting firm AlixPartners, U.S. consumers 'want home delivery within 3.5 days.' If a retailer doesn't provide that, 'around 25% will shop elsewhere.' Consumers have more choices than ever when it comes to online shopping. Providing seamless last-mile delivery experiences to consumers is no longer an option. For their e-commerce companies to stand out and win consumers' business, leaders must focus on improving their last-mile delivery experiences. To start improving their last-mile delivery experiences, e-commerce teams should prioritize several key metrics. There are two broad groups of key metrics—customer-facing and operational. On the customer-facing front, there are three crucial metrics. First, there's the on-time delivery rate, which is linked to delivery promise (the commitment a company makes to a customer) and delivery window (the expected timeframe for a package to arrive). Essentially, e-commerce companies need to deliver orders within the timeframes they've promised. The tighter the delivery window, the more challenging it is to meet that expectation. Some e-commerce companies have more precise delivery windows than others, sometimes narrowing them down to the hour. To improve on-time delivery rates, e-commerce leaders should set realistic delivery promises and delivery windows. Then there is the order accuracy rate, which refers to getting the right items to customers. Order accuracy is a big driver of customer satisfaction. Getting the wrong item can derail a customer's plans. Finally, there's the first-attempt delivery rate, which is whether or not the delivery is made on the first try. This is another important driver of customer satisfaction, as it's a hassle for people to reschedule or arrange to retrieve missed deliveries. As for operational metrics, there are three main ones. First, there's the delivery defect rate, which refers to the percentage of orders that don't reach customers as planned due to late deliveries, incorrect or defective items or issues such as theft. For a good e-commerce experience, customers should receive a correct, undamaged product on the first delivery attempt. Moreover, delivery defects can have serious financial repercussions for e-commerce companies. Next, there's the cost per delivery rate. On a basic level, e-commerce companies should strive to minimize costs relative to their package volume. The last key operational metric e-commerce leaders should focus on is driver productivity, which includes measuring average deliveries per route, total distance traveled, time spent on each delivery and the rates of successful first-time deliveries. To be able to deliver on key metrics, e-commerce companies should focus on building several customer-facing and internal features. Arguably, the most important customer-facing feature is real-time order tracking. Consumers expect to know where their packages are at any given moment. Supply chain platform Verte's 2022 survey revealed that 91% of U.S. consumers ''actively track their packages.'' Related to real-time order tracking? Automated delivery updates. Overwhelmingly, customers want to know where their packages are at any given point in time. In the Verte survey, 82% of U.S. consumers expressed 'high or very high expectations for accurate delivery information when tracking their packages through an app.' Flexible delivery options are another important feature that e-commerce companies should offer. Many people want control over when they receive their packages—according to McKinsey research published in 2025, 'more than 50 percent of survey respondents place importance on being able to schedule deliveries.' Finally, many consumers seek convenient pickup locations, and e-commerce companies should secure strategic partnerships that give customers more choices. A 2024 study by Retail Economics and InPost, a parcel locker delivery service, found that 52.8% of consumers in the United Kingdom 'have used a delivery locker at least once.' Internal features are the foundation of e-commerce companies' ability to power better last-mile delivery. For one, e-commerce companies should improve drivers' access to buildings, namely, gated communities and apartment buildings, in order to reduce the chances of late or missed deliveries. Address validation is another crucial feature drivers need for accurate deliveries. Finally, features that enable secure, seamless delivery options, such as drivers being able to quickly leave packages in a preferred area (such as the mailbox versus the front porch for smaller items or delivering more expensive items inside the garage instead of on the front porch) can help reduce damage and theft. Some e-commerce companies, of course, rely on delivery partners, such as national postal carriers. When choosing partners, they should screen for capabilities and look for opportunities to collaborate in these areas. Implementing the metrics and features mentioned above is only one part of the equation. E-commerce leaders need strategic, data-driven approaches to their last-mile delivery operations to truly optimize performance and customer satisfaction. A key mistake e-commerce leaders should avoid is failing to weave in last-mile delivery planning into their businesses from day one. The longer they wait to do so, the more challenging it becomes to seamlessly integrate new features into their existing infrastructures. Leaders should also avoid adopting a one-size-fits-all approach to last-mile delivery. Last-mile delivery strategies should be tailored to local conditions, such as building types and population density. Whether rolling out a strategy as a whole or a new feature, e-commerce companies should prioritize testing it in one area and then iterate so the feature can work in other areas. Finally, e-commerce leaders should invest in the data infrastructure to regularly track key metrics and customer feedback—and take action as needed. Ultimately, it's through iterating that e-commerce leaders can continuously improve last-mile delivery experiences for their customers. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
