NatWest issues statement as online banking app down for customers
NatWest issues statement as online banking app down for customers
The bank has told customers they are experiencing technical difficulties
NatWest customers have reported being locked out of their accounts
(Image: Matt Crossick/PA Wire )
NatWest has issued an apology to its customers due to service disruptions which are stopping users from accessing their mobile app. The bank is advising customers to use telephone banking services, or to visit a branch while they address the technical issues.
Several people reported being unable to fulfil payments, process salaries, or move money between accounts on Friday morning. The problems have caused frustrated customers to share their annoyance on social media as they wait for the app to be fixed.
A spokeswoman for NatWest said: "We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app this morning.
"We're really sorry about this and working to fix it as quickly as possible.
"Customers can still use online and telephone banking, or visit a branch.", reports the Liverpool Echo.
Unhappy customers have taken to X, previously known as Twitter, to voice their annoyance with the outage which has stopped them being able to make transactions via the app. For money-saving tips, sign up to our Money newsletter here .
Article continues below
One X user posted: "@natwest why is your app down! I have a car tax payment i need to sort,".
Another person shared their frustration: "@NatWest_Help your app isn't working and you keep telling people to use online banking to make payments and that isn't working either.
"When will everything be back up and running? Some of us have urgent things that need paying."
Someone else wrote: "@NatWest_Help app still down , its payday and I need to transfer money. Not good enough."
Meanwhile, another customer expressed their frustration: "I have seriously got to ditch @NatWest_Help the app is down AGAIN!".
"Need to travel to urgent medical appointment but can't get there if my account isn't working and the poxy app is down!," wrote another unhappy customer.
Article continues below
The recent string of technical outages affecting customers of nig high-street banks has caused considerable public anger - particularly around the end of the month, which typically coincides with pay day for many households.
According to data gathered by the Treasury Committee in March, nine of the largest British banks and building societies have experienced over 33 days of unplanned outages due to issues with their technology and systems in the last two years alone.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Scottish Sun
28 minutes ago
- Scottish Sun
World's tallest railway bridge higher than Eiffel Tower opens in India as £200million project hailed as ‘crown jewel'
This is the centrepiece of India's £3.7bn project to boost connectivity to the disputed Kashmir region BRIDGING THE GAP World's tallest railway bridge higher than Eiffel Tower opens in India as £200million project hailed as 'crown jewel' INDIA has unveiled the world's highest railway bridge - built with 30,000 tonnes of steel and towering 359 metres above the river bed. The Chenab Bridge, linking India to Kashmir, has been hailed as the 'crown jewel of India' amid major tensions over the disputed region controlled by rival neighbours India and Pakistan. 5 The Chenab Bridge sits 359 metres high and spans 0.8 miles Credit: Alamy 5 Indian Prime Minister Narendra Modi stands on the Chenab Bridge in Jammu and Kashmir, India Credit: EPA 5 Modi holds the Indian national flag at the bridge's inauguration Credit: EPA India's Prime Minister Narendra Modi opened the £200 million bridge in his first visit to Kashmir since the conflict between India and Pakistan in April. The bridge's inauguration comes just a month after a shooting in the resort town of Pahalgam, Indian-controlled Kashmir, which killed 26 people. Waving the national flag over the bridge, Modi said: "Pakistan will never forget… its shameful loss.' He added: 'Today's event is a grand festival of India's unity and firm resolve.' Dubbed by Indian Railways as one of the most challenging tracks in the world, the bridge is seen as a symbol of India's economic strength. Stretching 0.8 miles long, the structure has been built to withstand 165mph winds and high-intensity earthquakes. The idea for the railway was first floated in 1892 by the then ruling Maharaja Hari Singh, who brought in British engineers to survey the rugged terrain. But given its complexity, the plan was ultimately shelved. The 169-mile railway line starts in the garrison town of Udhampur in Jammu and winds its way through Srinagar, the main city in Indian-administered Kashmir. It ends in Baramulla, near the heavily militarised Line of Control that divides the Himalayan region between India and Pakistan. India & Pakistan accuse each other of breaking ceasefire as explosions heard hours after deal The bridge is the focal point of the £3.7bn Udhampur-Katra-Baramulla project - set to connect Jammu and Kashmir with 36 tunnels and 943 bridges. It is expected to slice in half - to around three hours - the time taken to travel from Katra, a town in Kashmir's Hindu-majority Jammu region to Srinagar, Kashmir's main city which has a Muslim majority. Around 16 million people live in Kashmir, split between the Indian-controlled and Pakistani-controlled areas. When India and Pakistan gained independence from British rule in 1947, Indian troops took control of two-thirds of Kashmir, while Pakistan seized the northern third. Since then, the dispute between the two nuclear-armed neighbours has evolved into one of the world's most intense geopolitical rivalries. India accused Pakistan of backing the recent Pahalgam massacre - a claim Islamabad firmly denies. US President Donald Trump said: "The United States stands strong with India against terrorism. "We pray for the souls of those lost, and for the recovery of the injured. "Prime Minister Modi, and the incredible people of India, have our full support and deepest sympathies." In response to the terror attack, India launched "Operation Sindoor", striking nine sites across Pakistan and Pakistani-controlled Kashmir. Pakistan officials said the "unprovoked" strikes killed at least 31 people, including several children, as well as injuring 46 others. The fraught period also saw India and Pakistan cancelling visas for each other's citizens. 5 An Indian soldier patrols after the attack in Pahalgam
Glasgow Times
4 hours ago
- Glasgow Times
Nexus Packaging expands Glasgow site with fresh investment
Nexus Packaging has announced the second phase of expansion at its advanced blow moulding site, which is part of its broader mission to innovate, boost energy efficiency, and nurture new talent within the UK's blow moulding industry. The 57,000 sq ft site, which opened in 2024, boasts nine all-electric Magic blow moulding machines, alongside state-of-the-art compressors, chillers, blending systems, and solar panels. (Image: Supplied) Chris Wagner, the director, said: "We're now moving into the next phase of development, with plans to build an additional 20,000 sq ft of storage and install four new machines. "These will be largely dedicated to custom tool designs, giving us greater flexibility and speed in servicing our clients. Read more: Further man arrested in Glasgow amid suspected 'gang war' Eddie Lyons Jnr on holiday with golf club from near Glasgow when killed in Spain Police staff could strike in row over 'huge cuts' "The West of Scotland has a proud legacy of skilled engineering. "We've been able to recruit a strong team of young technicians and machine operators, many of whom are working alongside experienced moulders from our original 1990s plant who've returned to support this new chapter." Nexus believes this blend of fresh talent and seasoned expertise provides a distinct advantage in an industry where many competitors rely on dated operations and infrastructure. Mr Wagner said: "Modern blow moulding machinery now runs via touch screen interfaces. "To get the best out of this technology, you need fresh minds and modern thinking." He remains committed to revitalising the UK's manufacturing base. Mr Wagner said: "Over the last 25 years, a lack of investment in people and machinery has shifted much industrial blow moulding production overseas. "We're working hard to reverse that trend to bring jobs, innovation, and pride back to British manufacturing."
South Wales Argus
5 hours ago
- South Wales Argus
LTA announces commitment to equal prize money by 2029
For the first time this year, all the LTA's grass court events will feature both men and women's tennis as part of a commitment to give British fans the opportunity to watch the best players, men and women, on home soil and bring women's tennis to a larger audience. The HSBC Championship at Queen's Club will stage a women's WTA 500 and a men's ATP 500 event, whilst the Lexus Eastbourne Open will stage a women's WTA 250 and a men's ATP 250, both tour events of the same level. This year, the events will be providing not just the same experience for fans and players, but a move to true equal prize money over time for the players involved. There are currently material differences between the prize money levels on the women's WTA and men's ATP tours. Whilst the minimum prize money levels are set by the tours themselves, the LTA, with the full support of the WTA, has chosen to significantly uplift the WTA prize money at Queen's and Eastbourne in 2025 and will fully close the gap between WTA and ATP prize money at these events no later than 2029. This year the WTA 500 prize money at the HSBC Championships will rise to a record $1.415m. The HSBC Championships will be the highest paying WTA 500 event, of its draw size, in the world this year. The WTA 250 prize money at the Lexus Eastbourne International will rise to $389,000 – making this the highest paying WTA 250 event anywhere on the tour. Scott Lloyd, LTA Chief Executive said: 'We are making significant increases this year to the women's prize money at Queens and Eastbourne and want to achieve equal prize money as soon as possible. 'The LTA is committed to growing women's tennis, both at professional and grass-roots level and this move is an important part of that commitment. This year fans will be able to enjoy both men's and women's tennis on the biggest stages that we can offer and we want to develop the tournaments so that the women's events deliver a path to profitability and greater visibility for the sport. 'We aspire to play a leading part in the growth and development of women's tennis globally, and we'll continue to explore new ways in which we can do this.' Portia Archer, WTA CEO said: 'We fully support the LTA's initiatives to increase the women's prize pot at its events, with a goal of achieving parity in the longer term. WTA athletes deliver consistently engaging and powerful games on court to entertain courtside fans and worldwide audiences. 'This move sends a powerful message that the women's game is valued and will inspire new generations of girls picking up racquets to know their endeavours will be recognised.'
