
NZ businesses urged to bridge gap in mental health support
The findings are based on a global survey covering more than 79,000 small to medium-sized businesses.
The survey included responses from New Zealand participants and was conducted across Australia, New Zealand, the United Kingdom, Ireland, and Canada.
The results highlight that while awareness of mental health issues in the workplace is rising, there is a gap between understanding and the implementation of practical support schemes. Among New Zealand employers surveyed, 73% reported that they do not currently offer mental health days in addition to standard leave and do not intend to introduce them within the next year. In the same timeframe, 57% are not planning to introduce any new mental health initiatives.
This lack of planned action comes as many New Zealand businesses acknowledge an increase in demand for support related to mental wellbeing. According to the survey, 30% of employers noted a rise in mental health-related sick leave, and 52% observed a greater number of employees experiencing mental health challenges.
Support structures
Data from the research shows that only 25% of New Zealand employers currently offer an Employee Assistance Program (EAP). Additionally, just 28% have introduced new wellbeing measures during the past year.
This means that a majority of businesses are yet to provide targeted support for mental health concerns beyond standard leave policies.
Stigma regarding mental health disclosure also remains prevalent in New Zealand workplaces. The survey found that 77% of respondents are not fully confident their employees would feel safe discussing a mental health issue with their manager. We're seeing more openness and honesty from employees about mental health which is a positive shift," said Kayleigh Frost, Associate Director of Operations at Wisdom Wellbeing ANZ, Peninsula New Zealand's Employee Assistance Program provider.
Frost acknowledged that some progress has been made, but emphasised the opportunity for employers to build on this foundation was significant. Many employers are already taking steps to support staff, but our data shows there is still plenty of opportunity to expand that support further. Even small changes, like basic training for managers, can make a meaningful difference.
By contrast, the Peninsula Group noted that employers in countries such as Canada are more likely to have introduced additional mental health initiatives - including mental health days - within the past 12 months. This suggests there is further potential for New Zealand businesses to implement and normalise expanded support for mental health.
Opportunity for action Support needs to be accessible and meaningful, not a tick-the-box exercise. Poor mental health is estimated to cost New Zealand employers approximately NZD $1.3 billion a year. We cannot afford for mental health to be the thing that is talked about in policy but missed in practice. The opportunity lies in translating this awareness into consistent and tangible support for employees.
Frost added that support strategies do not necessarily need to be complex or costly to be effective. Introducing basic measures such as management training, facilitating open conversations, and providing access to confidential assistance can help address the identified needs.
The data provided by Peninsula Group illustrates an ongoing challenge for New Zealand businesses: turning growing awareness of mental health issues into direct and systematic support for employees. Responses from employers indicate a willingness to discuss mental health more openly, but also highlight a need for expanded practical measures to ensure staff feel secure, supported, and able to access appropriate assistance when needed.
Follow us on:
Share on:

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Techday NZ
5 days ago
- Techday NZ
NZ businesses urged to bridge gap in mental health support
New research from Peninsula Group indicates that New Zealand businesses are increasingly recognising the importance of supporting employee mental health, though many still lack dedicated initiatives and resources. The findings are based on a global survey covering more than 79,000 small to medium-sized businesses. The survey included responses from New Zealand participants and was conducted across Australia, New Zealand, the United Kingdom, Ireland, and Canada. The results highlight that while awareness of mental health issues in the workplace is rising, there is a gap between understanding and the implementation of practical support schemes. Among New Zealand employers surveyed, 73% reported that they do not currently offer mental health days in addition to standard leave and do not intend to introduce them within the next year. In the same timeframe, 57% are not planning to introduce any new mental health initiatives. This lack of planned action comes as many New Zealand businesses acknowledge an increase in demand for support related to mental wellbeing. According to the survey, 30% of employers noted a rise in mental health-related sick leave, and 52% observed a greater number of employees experiencing mental health challenges. Support structures Data from the research shows that only 25% of New Zealand employers currently offer an Employee Assistance Program (EAP). Additionally, just 28% have introduced new wellbeing measures during the past year. This means that a majority of businesses are yet to provide targeted support for mental health concerns beyond standard leave policies. Stigma regarding mental health disclosure also remains prevalent in New Zealand workplaces. The survey found that 77% of respondents are not fully confident their employees would feel safe discussing a mental health issue with their manager. We're seeing more openness and honesty from employees about mental health which is a positive shift," said Kayleigh Frost, Associate Director of Operations at Wisdom Wellbeing ANZ, Peninsula New Zealand's Employee Assistance Program provider. Frost acknowledged that some progress has been made, but emphasised the opportunity for employers to build on this foundation was significant. Many employers are already taking steps to support staff, but our data shows there is still plenty of opportunity to expand that support further. Even small changes, like basic training for managers, can make a meaningful difference. By contrast, the Peninsula Group noted that employers in countries such as Canada are more likely to have introduced additional mental health initiatives - including mental health days - within the past 12 months. This suggests there is further potential for New Zealand businesses to implement and normalise expanded support for mental health. Opportunity for action Support needs to be accessible and meaningful, not a tick-the-box exercise. Poor mental health is estimated to cost New Zealand employers approximately NZD $1.3 billion a year. We cannot afford for mental health to be the thing that is talked about in policy but missed in practice. The opportunity lies in translating this awareness into consistent and tangible support for employees. Frost added that support strategies do not necessarily need to be complex or costly to be effective. Introducing basic measures such as management training, facilitating open conversations, and providing access to confidential assistance can help address the identified needs. The data provided by Peninsula Group illustrates an ongoing challenge for New Zealand businesses: turning growing awareness of mental health issues into direct and systematic support for employees. Responses from employers indicate a willingness to discuss mental health more openly, but also highlight a need for expanded practical measures to ensure staff feel secure, supported, and able to access appropriate assistance when needed. Follow us on: Share on:


Scoop
08-07-2025
- Scoop
How Tech Can Help Turn The Mental Health Tide (Affordably) For SMBs
By Neil Webster, Country Manager NZ, Employment Hero & Dr Angela Lim, CEO, Clearhead When it comes to workplace mental health, the question isn't 'Should we care?' but rather 'How can we afford not to?' Unfortunately, burnout has become business as usual. A 2024 Employment Hero survey f ound 61% of Kiwi workers had experienced burnout in the past three months. That number jumps to 70% for Gen Z, driven largely by financial pressure and unrelenting workload. On the Clearhead platform, 77% of users cite work demands as their top source of mental health strain. This isn't a 'nice to solve' problem; it's a national issue that affects productivity and for small and medium-sized businesses (SMBs), it's a particularly tough one. The old EAP model isn't working Traditionally, the go-to solution for workplace mental health has been Employee Assistance Programmes (EAPs). But the cracks are starting to show. These programmes were built around a one-employer, one-contract model often with in-person counselling as the default. That means long lead times, location limits and high fixed costs for services that might be barely used. The recent spate of large, well-resourced companies canning their traditional EAPs is testament to the need for a better solution. If multinationals like Xero, who recently ceased its EAP for 400,000+ small businesses, cannot sustain such a program, what hope do smaller businesses have? SMBs today often find themselves forced to choose between compliance tools, payroll platforms and wellbeing support - which is a trade-off no business should have to make. In a world where burnout is rising and budgets are tight, we need a new, fit-for-purpose model. Pooled, digital, and scalable That's exactly why Employment Hero partnered with Clearhead - to help build a modern mental health model that actually works for SMBs. Here's how it's different: It's digital: Employees can access therapy, resources and coaching from anywhere, anytime without waiting for a phone call back. It's pooled: Costs are spread across thousands of Employment Hero customers, lowering the barrier to entry for smaller businesses. It's integrated: Because the service is bundled into their core HR platform, support is available without a separate contract or platform and associated costs to manage. It's always on: Employees don't have to go through a manager or HR rep to get help as they can book directly and confidentially through the Clearhead platform. This isn't a token wellness add-on; it's a new way of thinking when it comes to how workplace mental health support is delivered - affordable, accessible and scalable. Real-world impact Solving mental health at work isn't about throwing money at the problem - it's about designing systems that meet people where they are at and that scale as they grow. Since launching, the two companies have seen early signs of success. Businesses that previously couldn't justify a standalone EAP now have support built into the system. Employees are engaging directly and HR leaders are reporting better visibility into wellbeing trends and less admin. Where to from here? As burnout continues to rise - pooled, tech-enabled mental health support is part of the long-term solution. It doesn't replace empathy, culture or good leadership but it does make help more accessible, particularly for the tens of thousands of Kiwi businesses that need more support but have been priced out until now. Because when mental health becomes a shared priority, everyone wins.


Techday NZ
08-07-2025
- Techday NZ
How tech can help turn the mental health tide (affordably) for SMBs
When it comes to workplace mental health, the question isn't "Should we care?" but rather "How can we afford not to?" Unfortunately, burnout has become business as usual. A 2024 Employment Hero survey found 61% of Kiwi workers had experienced burnout in the past three months. That number jumps to 70% for Gen Z, driven largely by financial pressure and unrelenting workload. On the Clearhead platform, 77% of users cite work demands as their top source of mental health strain. This isn't a 'nice to solve' problem; it's a national issue that affects productivity and for small and medium-sized businesses (SMBs), it's a particularly tough one. The old EAP model isn't working Traditionally, the go-to solution for workplace mental health has been Employee Assistance Programmes (EAPs). But the cracks are starting to show. These programmes were built around a one-employer, one-contract model often with in-person counselling as the default. That means long lead times, location limits and high fixed costs for services that might be barely used. The recent spate of large, well-resourced companies canning their traditional EAPs is testament to the need for a better solution. If multinationals like Xero, who recently ceased its EAP for 400,000+ small businesses, cannot sustain such a program, what hope do smaller businesses have? SMBs today often find themselves forced to choose between compliance tools, payroll platforms and wellbeing support - which is a trade-off no business should have to make. In a world where burnout is rising and budgets are tight, we need a new, fit-for-purpose model. Pooled, digital, and scalable That's exactly why Employment Hero partnered with Clearhead - to help build a modern mental health model that actually works for SMBs. Here's how it's different: It's digital: Employees can access therapy, resources and coaching from anywhere, anytime without waiting for a phone call back. It's pooled: Costs are spread across thousands of Employment Hero customers, lowering the barrier to entry for smaller businesses. It's integrated: Because the service is bundled into their core HR platform, support is available without a separate contract or platform and associated costs to manage. It's always on: Employees don't have to go through a manager or HR rep to get help as they can book directly and confidentially through the Clearhead platform. This isn't a token wellness add-on; it's a new way of thinking when it comes to how workplace mental health support is delivered - affordable, accessible and scalable. Real-world impact Solving mental health at work isn't about throwing money at the problem - it's about designing systems that meet people where they are at and that scale as they grow. Since launching, the two companies have seen early signs of success. Businesses that previously couldn't justify a standalone EAP now have support built into the system. Employees are engaging directly and HR leaders are reporting better visibility into wellbeing trends and less admin. Where to from here? As burnout continues to rise - pooled, tech-enabled mental health support is part of the long-term solution. It doesn't replace empathy, culture or good leadership but it does make help more accessible, particularly for the tens of thousands of Kiwi businesses that need more support but have been priced out until now. Because when mental health becomes a shared priority, everyone wins.