TCS extends contract with Virgin Atlantic
Bengaluru: TCS extended its long-standing strategic alliance with Virgin Atlantic through a new seven-year agreement, focusing on transforming the airline's core technology infrastructure with AI-driven solutions.
This renewed partnership aims to boost operational efficiency, enhance customer experience, and promote sustainability.The collaboration involves TCS implementing an AI-powered digital core based on cloud technology to integrate Virgin Atlantic's technology systems.
Additionally, they will establish an advanced technology command centre to deliver real-time insights and facilitate personalised airline services.
"Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. We're helping redefine the future of travel," said Amit Kapur, country head of UK & Ireland, TCS.
The technological transformation will utilise TCS' proprietary platforms, including TCS Cognix and AI WisdomNext, to upgrade systems and create intelligent, expandable digital frameworks. These innovations are designed to strengthen frontline operations, enhance decision-making processes, and create personalised customer experiences. "We exist to make our customers smile. TCS has been a partner for more than two decades and together we'll continue to build towards our vision of becoming the most loved travel company," said Oli Byers, CFO, Virgin Atlantic.
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