Latest news with #TCSCognix
Time of India
4 days ago
- Business
- Time of India
TCS extends contract with Virgin Atlantic
Bengaluru: TCS extended its long-standing strategic alliance with Virgin Atlantic through a new seven-year agreement, focusing on transforming the airline's core technology infrastructure with AI-driven solutions. This renewed partnership aims to boost operational efficiency, enhance customer experience, and promote collaboration involves TCS implementing an AI-powered digital core based on cloud technology to integrate Virgin Atlantic's technology systems. Additionally, they will establish an advanced technology command centre to deliver real-time insights and facilitate personalised airline services. "Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. We're helping redefine the future of travel," said Amit Kapur, country head of UK & Ireland, TCS. The technological transformation will utilise TCS' proprietary platforms, including TCS Cognix and AI WisdomNext, to upgrade systems and create intelligent, expandable digital frameworks. These innovations are designed to strengthen frontline operations, enhance decision-making processes, and create personalised customer experiences. "We exist to make our customers smile. TCS has been a partner for more than two decades and together we'll continue to build towards our vision of becoming the most loved travel company," said Oli Byers, CFO, Virgin Atlantic.
The Print
4 days ago
- Business
- The Print
Virgin Atlantic, TCS ink 7-year partnership to modernise airline's core system with AI-led solutions
'Under this renewed seven-year agreement, the two organisations will deepen their collaboration to strengthen the technological foundations of Virgin Atlantic, enable modern airline retailing, deliver greater operational resilience, and enhance customer experience,' according to a release. The companies did not divulge the financial details of the deal, which expands a two-decade-long strategic partnership between the two organisations. New Delhi, Jun 3 (PTI) India's largest IT services company Tata Consultancy Services on Tuesday announced a seven-year extended partnership with Virgin Atlantic to modernise the airline's core systems with AI-led solutions that will amplify personalised, connected, sustainable experiences. As part of this long-term engagement, TCS will modernise Virgin Atlantic's core technology operations by implementing a cloud-first, AI-powered digital core that enhances business agility, improves resilience of systems, and allows for higher scale of operations. TCS will implement a modern, AI-powered technology estate that will unify the airline's technology assets and deploy an advanced technology command centre. This will serve as the nerve centre for transforming Virgin Atlantic's technology operations. Virgin Atlantic's technology command centre, co-developed with TCS, will provide real-time operational insights to enhance decision-making, streamline technology operations and empower front line staff with up to date, contextual data. According to the companies, this will support the elevation of both customer and crew experiences, enabling efficient, smarter and more sustainable journeys, and hyper-personalised customer experience across every touchpoint of airline travel. Oli Byers, Chief Financial Officer, Virgin Atlantic, said, 'As we look ahead to this next phase of our digital transformation, technology will enable us to deliver smarter, simpler, and more memorable experiences. TCS has been a partner for more than two decades and together we'll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernise our systems, drive efficiency and deliver for our customers.' With deep aviation expertise and contextual knowledge, TCS will utilise its proprietary solutions such as TCS Cognix and TCS AI WisdomNext to drive transformation, enable experience-centric services, and enhance service delivery. TCS' bouquet of technology solutions will support Virgin Atlantic in building a resilient and sustainable digital core, enabling the airline to innovate continuously while delivering value across revenue, efficiency, and customer experience metrics, and become sustainably profitable. These solutions will be delivered through a dedicated onsite team of TCS associates equipped with a deep contextual knowledge of Virgin Atlantic's environment, the release said. Amit Kapur, Country Head – UK and Ireland, Tata Consultancy Services, said: 'At TCS, we believe being perpetually adaptive is a necessity in today's dynamic business landscape. Our two-decade partnership with Virgin Atlantic is a testament to a shared vision.' By combining deep aviation expertise with advanced capabilities in data, AI, and engineering, TCS is helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel, he added. TCS has been a transformation partner to Virgin Atlantic which ferried over 5 million passengers worldwide in 2024 and connects over 30 destinations globally. According to the release, TCS' industry knowledge will help Virgin Atlantic unlock new growth opportunities and drive innovation across its entire business ecosystem. PTI MBI HVA This report is auto-generated from PTI news service. ThePrint holds no responsibility for its content.
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Business Standard
4 days ago
- Business
- Business Standard
Virgin Atlantic, TCS sign 7-yr deal to modernise systems with AI solutions
IT services firm Tata Consultancy Services (TCS) announced that it has expanded its two-decade-long strategic partnership with Virgin Atlantic, a premium long-haul UK airline, to accelerate its digital transformation journey. Under this renewed seven-year agreement, the two organisations will deepen their collaboration to strengthen the technological foundations of Virgin Atlantic, enable modern airline retailing, deliver greater operational resilience and enhance customer experience. The deal size was not disclosed by the firm, but analysts are considering this to be among the large-deal segment for TCS. As part of this long-term engagement, TCS will modernise Virgin Atlantic's core technology operations by implementing a cloud-first, AI-powered digital core that enhances business agility, improves resilience of systems and allows for higher scale of operations. TCS will implement a modern, AI-powered technology estate that will unify the airline's technology assets and deploy an advanced Technology Command Centre. This will serve as the nerve centre for transforming Virgin Atlantic's technology operations. Virgin Atlantic's Technology Command Centre, co-developed with TCS, will provide real-time operational insights to enhance decision-making, streamline technology operations and empower front-line staff with up-to-date, contextual data. Oli Byers, Chief Financial Officer, Virgin Atlantic, said, 'We exist to make our customers smile, it's that simple. As we look ahead to this next phase of our digital transformation, technology will enable us to deliver smarter, simpler and more memorable experiences.' TCS will utilise its proprietary solutions such as TCS Cognix and TCS AI WisdomNext to accelerate transformation, enable experience-centric services and enhance service delivery. These solutions will be delivered through a dedicated onsite team of TCS associates equipped with a deep contextual knowledge of Virgin Atlantic's environment. Amit Kapur, Country Head – UK & Ireland, Tata Consultancy Services, said, 'At TCS, we believe being perpetually adaptive is a necessity in today's dynamic business landscape. Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. By combining our deep aviation expertise with advanced capabilities in data, AI and engineering, we're helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel.' TCS has been a transformation partner to Virgin Atlantic, which ferried over 5 million passengers worldwide in 2024 and connects over 30 destinations globally. For over two decades, TCS has been instrumental in driving innovation and agility across mission-critical programmes for the airline; spanning crew, cargo, engineering and enterprise platforms. TCS has operated in the UK for 50 years and works with over 200 of the nation's best-known and most-loved businesses.
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Business Standard
4 days ago
- Business
- Business Standard
TCS and Virgin Airlines sign 7-year agreement for AI, cloud upgrade
Tata Consultancy Services (TCS) has signed a new seven-year agreement with British airline Virgin Atlantic, building on a partnership that has lasted over 20 years. The renewed collaboration aims to support Virgin Atlantic's digital transformation, with a focus on artificial intelligence (AI) and cloud-based technologies, the tech giant said in an exchange filing on Tuesday. As part of the agreement, TCS will help modernise the airline's core technology systems, using AI and cloud platforms to improve agility, resilience, and scalability. A key feature of this effort is the creation of a new Technology Command Centre, designed jointly by the two companies. This centre will act as a central hub for real-time operational data, helping staff make quicker, more informed decisions, something expected to improve the experience for both passengers and crew. Focus on pricing, seat allocation, meal preference Virgin Atlantic CEO Shai Weiss described the partnership as a shift 'from outsourcing to innovation", with a strong emphasis on personalisation and the use of generative AI. According to Weiss, the technology will support areas like pricing, seat allocation, and maintenance, as well as anticipate customer preferences and meal choices. "Every single flight that Virgin Atlantic flies into and from India have four local cabin crew, we have beautiful 'samosas' on board. So that's the point of seeing the world differently. That's the point of adaptation. That's the point of respect to the local culture that we do so differently," he told news agency PTI. India's role in global tech innovation Weiss highlighted India's growing role in global tech innovation, noting that firms like TCS are no longer just service providers but key players in digital strategy. TCS is using its proprietary platforms, including TCS Cognix and AI WisdomNext, to support both the airline's customer experience goals and its sustainability targets, he said. Virgin Atlantic flew more than five million passengers in 2024 and is now looking to use these digital upgrades to streamline operations and improve travel experiences. TCS will also provide onsite teams to support the rollout.
Time of India
4 days ago
- Business
- Time of India
Virgin Atlantic, TCS ink seven year partnership to modernise airline's core system with AI-led solutions
India's largest IT services company Tata Consultancy Services on Tuesday announced a seven-year extended partnership with Virgin Atlantic to modernise the airline's core systems with AI-led solutions that will amplify personalised, connected, sustainable experiences. The companies did not divulge the financial details of the deal, which expands a two-decade-long strategic partnership between the two organisations. "Under this renewed seven-year agreement, the two organisations will deepen their collaboration to strengthen the technological foundations of Virgin Atlantic, enable modern airline retailing, deliver greater operational resilience, and enhance customer experience ," according to a release. As part of this long-term engagement, TCS will modernise Virgin Atlantic's core technology operations by implementing a cloud-first , AI-powered digital core that enhances business agility, improves resilience of systems, and allows for higher scale of operations. TCS will implement a modern, AI-powered technology estate that will unify the airline's technology assets and deploy an advanced technology command centre. This will serve as the nerve centre for transforming Virgin Atlantic's technology operations. Live Events Virgin Atlantic's technology command centre, co-developed with TCS, will provide real-time operational insights to enhance decision-making, streamline technology operations and empower front line staff with up to date, contextual data. Discover the stories of your interest Blockchain 5 Stories Cyber-safety 7 Stories Fintech 9 Stories E-comm 9 Stories ML 8 Stories Edtech 6 Stories According to the companies, this will support the elevation of both customer and crew experiences, enabling efficient, smarter and more sustainable journeys, and hyper-personalised customer experience across every touchpoint of airline travel. Oli Byers, Chief Financial Officer, Virgin Atlantic, said, "As we look ahead to this next phase of our digital transformation , technology will enable us to deliver smarter, simpler, and more memorable experiences. TCS has been a partner for more than two decades and together we'll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernise our systems, drive efficiency and deliver for our customers." With deep aviation expertise and contextual knowledge, TCS will utilise its proprietary solutions such as TCS Cognix and TCS AI WisdomNext to drive transformation, enable experience-centric services, and enhance service delivery. TCS' bouquet of technology solutions will support Virgin Atlantic in building a resilient and sustainable digital core, enabling the airline to innovate continuously while delivering value across revenue, efficiency, and customer experience metrics, and become sustainably profitable. These solutions will be delivered through a dedicated onsite team of TCS associates equipped with a deep contextual knowledge of Virgin Atlantic's environment, the release said. Amit Kapur, Country Head - UK and Ireland, Tata Consultancy Services, said: "At TCS, we believe being perpetually adaptive is a necessity in today's dynamic business landscape. Our two-decade partnership with Virgin Atlantic is a testament to a shared vision." By combining deep aviation expertise with advanced capabilities in data, AI, and engineering, TCS is helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel, he added. TCS has been a transformation partner to Virgin Atlantic which ferried over 5 million passengers worldwide in 2024 and connects over 30 destinations globally. According to the release, TCS' industry knowledge will help Virgin Atlantic unlock new growth opportunities and drive innovation across its entire business ecosystem.
