Major UK hotel chain ditches some of its free activities for guests
Warner Hotels has been criticised by customers after the brand introduced new charges for activities that used to be free.
The major hotel brand, which has 16 adults-only properties across the UK, now charges for archery, crossbow and axe throwing. The activities cost £8.50 per person at most of the brand's hotels and £9.50 at its upmarket Reserve hotels.
Several customers have complained about the new charges in reviews of their stays at Warner properties.
Writing on Trustpilot, 'Andrea Mck' gave a three star review and said: 'I noted on the Entertainment Guide that Warners are now charging for £8.50 for outdoor activities which used to be free.
'Due to this we opted out of doing archery which we had been looking forward to taking part in.'
Another customer 'Brian Green' gave a three star review and wrote that prices at Warner had 'shot up' in recent years.
They claimed: 'They started to charge for activities such as archery, air rifle shooting and axe throwing - £8.50 each. They will price themselves out of business.'
In another three star review on Trustpilot, 'Peter Budworth' warned Warner not to 'take their customers for fools' and called the extra charges 'pure greed'.
And one reviewer who gave the brand just one star on Trustpilot said that the £8.50 charge for archery was an 'absolute joke'.
Despite the negative reviews, Warner Hotels still has a four star rating overall on Trustpilot.
Warner Hotels told MailOnline Travel that the charges came into place on April 4 and added that other activities remain free.
A Warner Hotels spokesperson said: 'We are committed to creating memorable and high-quality stays at great value prices.
'To improve the availability for guests and protect the cost of the overall holiday, we've made the decision to introduce a charge for selected activities – allowing guests to tailor their stay and only pay for the experiences they choose to enjoy.'
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