Navy Federal Ranked No. 1 For Customer Experience Among Multichannel Banks for the 10th Consecutive Year
'Member service is at the heart of everything we do at Navy Federal Credit Union,' said President and CEO Dietrich Kuhlmann. 'We are proud that Forrester has ranked us as the top US multichannel bank for customer experience this year."
'Member service is at the heart of everything we do at Navy Federal Credit Union,' said President and CEO Dietrich Kuhlmann. 'We are proud that Forrester has ranked us as the top US multichannel bank for customer experience this year. To us, this honor reflects Navy Federal's foundational, ongoing commitment to serving our 14 million members, no matter where they are in life or in the world.'
In addition to its CX Index, Forrester's Brand Experience (BX) Index offers a powerful framework to evaluate how consumers connect with brands. The BX Index identifies three critical drivers of brand perception:
Salience – Is the brand top of mind for consumers, and is it viewed favorably?
Fit – Does the brand align with the customer's needs, values and expectations?
Trust – Do customers believe the brand will deliver on its promises consistently?
According to Forrester's BX Index™, these three factors together provide a comprehensive view of how brands are perceived and the likelihood of customer engagement. Among credit card issuers, Navy Federal ranked second highest in the BX Index.
As a groundbreaking unified metric, Forrester has introduced the Total Experience Score Rankings, 2025. This report combines the BX Index™ and Customer Experience Index (CX Index™) to measure how effectively a company attracts, serves and retains customers across the entire lifecycle. Navy Federal, a brand recognized for its commitment to exceptional service, is among the first companies to be scored using this innovative metric.
Navy Federal remains committed to fostering a vibrant and supportive workplace culture. Earlier this year, the credit union proudly marked its 14th consecutive appearance on the FORTUNE 100 Best Companies to Work For ® list and has been recognized by Newsweek as a Most Trustworthy Company in America. In addition to these prestigious honor, Navy Federal has also earned accolades such as ' America's Best Loyalty Programs in 2025 ' by Newsweek for credit cards and ' Best for Small Businesses ' by MONEY.com
Navy Federal Credit Union: Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving more than 14 million members globally and is the world's largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, Veterans, civilian and contractor personnel, and their families. Navy Federal employs a workforce of over 25,000 and has a global network of more than 365 branches. For more information about Navy Federal Credit Union, visit navyfederal.org. Federally insured by NCUA. Equal Opportunity Employer.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. Full reports are available from Navy Federal Credit Union upon request.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Hamilton Spectator
2 days ago
- Hamilton Spectator
PharmAla Issues Q3 Financial Statements
TORONTO, July 25, 2025 (GLOBE NEWSWIRE) — PharmAla Biotech Holdings Inc. ('PharmAla' or the 'Company') (CSE: MDMA) (OTC: MDXXF), a biotechnology company focused on the research, development, and manufacturing of LaNeo™ MDMA and novel derivatives of MDMA (MDXX class molecules), is pleased to have publicly filed its financial and operational results for the period ended May 31, 2025. All figures are reported in Canadian dollars. The Company's full set of unaudited condensed interim consolidated financial statements for the quarter and accompanying management's discussion and analysis can be accessed by visiting the Company's website at and its profile page on SEDAR+ at . 'The re-opening of PharmAla's domestic Canadian distribution has allowed us to execute as much volume in Q2 and Q3 as we did in all of the last fiscal year. The creation of our Prescriber's Portal has also allowed us to build a much closer relationship with our doctor customers, which we believe will serve us well moving forward,' said Nick Kadysh, CEO, PharmAla Biotech. 'As we move into the last quarter of Fiscal '24-25, we are incredibly pleased that a large shipment of LaNeo MDMA has arrived at our US distribution partner for delivery to a considerable group of clinical trial customers, most previously announced. PharmAla is also pleased to announce the completion of a manufacturing run in Australia for our 40mg LaNeo Capsules. These capsules were jointly manufactured for both Cortexa's use within Australia and PharmAla's use worldwide, and our improved manufacturing process should yield operational benefits well into the future.' Financial Highlights: 'Over the past quarter, our team has made exciting progress to ensure a reliable supply of pharmaceutical product for both researchers in clinical trials and patients in need of treatment,' said Will Avery, CFO, PharmAla Biotech. 'Our Prescriber Platform continues to empower physicians to access the MDMA and provide treatment for their patients and we look forward to additional clinical trial fulfillment to US and international customers in the near term, unburdened by cross-border trade issues.' About PharmAla PharmAla Biotech Holdings Inc. (CSE: MDMA) (OTCQB: MDXXF) is a biotechnology company focused on the research, development, and manufacturing of MDXX class molecules, including MDMA. PharmAla was founded with a dual focus: alleviating the global backlog of generic, clinical-grade MDMA to enable clinical trials as well as commercial sales in selected jurisdictions, and to develop novel drugs in the same class. PharmAla is the only company currently provisioning clinical-grade MDMA for patient treatments outside of clinical trials. PharmAla's research and development unit has completed proof-of-concept research into several IP families, including ALA-002, its lead drug candidate. PharmAla is a 'regulatory first' organization, formed under the principle that true success in the psychedelics industry will only be achieved through excellent relationships with regulators. For more information, please contact: Nicholas Kadysh Chief Executive Officer PharmAla Biotech Holdings Inc. Email: press@ Phone: 1-855-444-6362 Website: Neither the CSE nor its Regulation Services Provider have reviewed or accept responsibility for the adequacy or accuracy of this release. Cautionary Note Regarding Forward-Looking Statements This press release contains 'forward-looking statements' within the meaning of applicable securities laws. All statements contained herein that are not clearly historical in nature may constitute forward-looking statements. Generally, such forward-looking information or forward-looking statements can be identified by the use of forward-looking terminology such as 'plans', 'strategy', 'expects' or 'does not expect', 'intends', 'continues', 'anticipates' or 'does not anticipate', or 'believes', or variations of such words and phrases or may contain statements that certain actions, events or results 'will be taken', 'will launch' or 'will be launching', 'will include', 'will allow', 'will be made' 'will continue', 'will occur' or 'will be achieved'. We direct readers to refer to the 'Caution Regarding Forward-Looking Statements' contained within the Company's management's discussion and analysis for the period ended May 31, 2025, as filed on Sedar+ . Readers are cautioned to not place undue reliance on forward-looking information. Actual results and developments may differ materially from those contemplated by these statements. Although the Company believes that the expectations reflected in these statements are reasonable, such statements are based on expectations, factors, and assumptions concerning future events which may prove to be inaccurate and are subject to numerous risks and uncertainties, certain of which are beyond the Company's control, including but not limited to the risk factors discussed in the Company's management's discussion and analysis, and elsewhere in this press release, as such factors may be further updated from time to time in our periodic filings, available at , which factors are incorporated herein by reference. Forward-looking statements contained in this press release are expressly qualified by this cautionary statement and reflect the Company's expectations as of the date hereof and are subject to change thereafter. The Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, estimates or opinions, future events or results, or otherwise, or to explain any material difference between subsequent actual events and such forward-looking information, except as required by applicable law. This press release shall not constitute an offer to sell or the solicitation of an offer to buy nor shall there be any sale of the securities in any state in which such offer, solicitation or sale would be unlawful. The securities being offered have not been, nor will they be, registered under the United States Securities Act of 1933, as amended, and may not be offered or sold in the United States absent registration or an applicable exemption from the registration requirements of the United States Securities Act of 1933, as amended, and applicable state securities laws.
CNET
2 days ago
- CNET
CNET Survey: 64% of People Still Don't Want a Foldable Smartphone
Foldables have been a staple of the smartphone release cycle for years now, with products from companies like Samsung, Motorola and Google. Despite the refreshingly unique form factor in a sea of mobile uniformity, the vast majority of consumers still aren't sold. According to a CNET survey, 64% of respondents say they aren't willing or interested in buying a foldable smartphone in the next year, while just 13% say they are. Another 20% aren't sure if they want a foldable, and only 3% say they already own one. Now Playing: Galaxy Z Fold 7 Review: Samsung Finally Nailed the Foldable 07:14 Foldables began making a resurgence in smartphone form about six years ago, when Samsung released the first Galaxy Z Fold and Motorola brought back the iconic Razr. Other companies like Google, Honor, Oppo and Huawei have released their own foldable devices, from book-style iterations to clamshell ones. There's still one key player that hasn't entered the game yet: Apple, which has been rumored to be developing a foldable iPhone for several years now. Reports say it's working with Samsung Display to develop screens for that upcoming phone. It's possible that once Apple enters the foldables space, interest will grow across the board. "Apple's potential entry in the market later in 2026 could indeed help [with] legitimizing and democratizing the category," Thomas Husson, principal analyst at Forrester, told me earlier this month. A niche market Despite the amount of options, foldables remain a niche market. They make up under 5% of smartphone shipments, according to a report by TrendForce. But sales are expected to rise. An IDC report says foldable shipments will reach 45.7 million units worldwide by 2028, a significant increase over the 18.1 million units shipped in 2023. Still, adoption is relatively slow. "It's a pretty big commitment for the average user to switch something they depend on so much," Ryan Reith, group vice president for IDC's Worldwide Device Tracker, told me ahead of Samsung Unpacked in early July. "Nobody wants a trade-off, especially when you're going to make that big transition." Phones like the Motorola Razr tap into nostalgia, and also offer variations at multiple prices. James Martin/CNET That's why companies are fighting tooth and nail to make their phones sleeker, cheaper and more powerful -- to varying degrees. Samsung's latest Galaxy Z Fold 7 puts the emphasis on a slimmer build and better camera, while slapping on a $2,000 price tag that will likely only make it appeal to die-hard tech enthusiasts or people without strict budget constraints. Motorola, meanwhile, has focused on developing more budget-friendly versions of its Razr smartphones, so you don't have to break the bank to tap into that foldable nostalgia in 2025 and beyond. (Samsung also has a "more affordable" version of its Galaxy Z Flip 7 that starts at $900). Still, appealing to a wider consumer base can be challenging, especially when so many people have reservations. The barriers to buying a foldable Some of the biggest issues preventing people from buying a foldable smartphone are high prices (36%), durability concerns (31%), not understanding the advantages over a regular phone (31%) and a perceived lack of practicality (26%). Also, 15% of people say foldables are too bulky, 10% said their preferred brand doesn't make a foldable yet and 8% are concerned about subpar camera quality. Many of those perceptions could soon change, thanks to the release of phones like the Z Fold 7, which focuses on thinness, durability and a higher-grade camera. But other factors like a high price can still be a hindrance. And if you've sworn allegiance to another brand like Apple, it's possible nothing will convince you to switch to a foldable until that specific company makes one. That's the power of brand allegiance. The resistance to buying a foldable phone is fairly consistent across age groups. Millennials are the most keen to venture into foldable territory, with 19% of respondents saying they'd be interested in buying one in the next year (nostalgia no doubt plays a role here). They're followed by 14% of Gen Zers who would be willing to make that purchase, 10% of Gen Xers and 8% of Boomers. So far, that doesn't appear to be stopping phone makers from putting their hat in the ring and seeing if they can convince shoppers to fold. Methodology CNET commissioned YouGov Plc. to conduct the survey. All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2,121 adults, of whom 2,064 do not own a foldable smartphone. Fieldwork was undertaken between July 1 and 3, 2025. The survey was carried out online. The figures have been weighted and are representative of all US adults (aged 18+).
Business Wire
2 days ago
- Business Wire
Sandisk Forms HBF™ Technical Advisory Board to Guide Development and Strategy for High-Bandwidth Flash Memory Technology
MILPITAS, Calif.--(BUSINESS WIRE)--Sandisk Corporation (NASDAQ: SNDK) today announced the formation of a Technical Advisory Board to guide the development and strategy of its groundbreaking High Bandwidth Flash (HBF™) memory technology. The board includes industry experts and senior technical leaders from both within and outside the company. Appointed today, Professor David Patterson and Raja Koduri will provide strategic guidance, technical insight, market perspective, and shape open standards as Sandisk prepares to launch HBF. 'We're honored to have two distinguished computer architecture experts join our Technical Advisory Board,' said Alper Ilkbahar, Executive Vice President, Chief Technology Officer, and HBF Technical Advisory Board member at Sandisk. 'Their collective experience and strategic counsel will be instrumental in shaping HBF as the future memory standard for the AI industry, and affirming we not only meet but exceed the expectations of our customers and partners.' Professor David Patterson, Pardee Professor of Computer Science, Emeritus at the University of California at Berkeley and a Google distinguished engineer, will lead the Technical Advisory Board and guide the group toward actionable insights and decisions. He is a prominent computer scientist known for co-developing Reduced Instruction Set Computing (RISC), which revolutionized processor design. He played key roles in the development of Redundant Array of Inexpensive Disks (RAID), and Networks of Workstations (NOW). Patterson co-authored the seminal textbook Computer Architecture: A Quantitative Approach and was also awarded the 2017 ACM Turing Award for his contributions to the industry. 'HBF shows the promise of playing an important role in datacenter AI by delivering unprecedented memory capacity at high bandwidth, enabling inference workloads to scale far beyond today's constraints,' said Professor Patterson. 'It could drive down costs of new AI applications that are currently unaffordable.' Raja Koduri is a computer engineer and business executive renowned for leading graphics architecture, with previous positions at AMD as Senior Vice President and Chief Architect and at Intel as Executive Vice President of Accelerated Computing Systems and Graphics. He directed the development of AMD's Polaris, Vega, and Navi GPU architectures, Intel's Arc and Ponte Vecchio GPUs, and spearheaded Intel's foray into discrete graphics. In early 2023, he founded a startup focused on generative AI for gaming, media, and entertainment, and joined the Board of Tenstorrent in the AI and RISC‑V semiconductor space. Most recently, he serves as Founder/CEO of Oxmiq Labs and Co-Founder of Mihira Visual Studios and continues to shape graphics and AI innovation through advisory and board roles across the semiconductor industry. 'HBF is set to revolutionize edge AI by equipping devices with memory capacity and bandwidth capabilities that will support sophisticated models running locally in real time,' said Koduri. 'This advancement will unlock a new era of intelligent edge applications, fundamentally changing how and where AI inference is performed.' Introduced at Future FWD: Sandisk 2025 Investor Day, HBF is a breakthrough memory solution designed to augment High Bandwidth Memory (HBM) for AI inference workloads, offering comparable bandwidth while delivering up to 8x the capacity at a similar cost. Enabled by BiCS technology and CBA wafer bonding, HBF leverages proprietary stacking with ultra-low die warpage for 16-high configurations. Its architecture has been developed over the past year with input from leading AI industry players. For more information about HBF, please visit this Fact Sheet. About Sandisk Sandisk (Nasdaq: SNDK) delivers innovative Flash solutions and advanced memory technologies that meet people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. Follow Sandisk on Instagram, Facebook, X, LinkedIn, and YouTube. Join TeamSandisk on Instagram. Sandisk and the Sandisk logo are registered trademarks or trademarks of Sandisk Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Product specifications subject to change without notice. © 2025 Sandisk Corporation or its affiliates. All rights reserved.
