BAS Enhances Operational Readiness to Meet Peak Travel Demand During Hajj, Eid, and the Summer Holiday Season

Biz Bahrain

01-06-2025

As part of its ongoing commitment to operational excellence and outstanding customer service, Bahrain Airport Services (BAS) has implemented a comprehensive readiness plan in preparation for the peak travel seasons, including Hajj, Eid Al-Adha, and the summer holidays. The plan is designed to ensure smooth operations, enhance efficiency, and deliver a safe and comfortable travel experience for passengers at Bahrain International Airport during the busy period from June through August. BAS's preparations include a series of advanced operational measures, such as expanding capacity, strengthening workforce deployment across key operational areas, and activating flexible logistical support strategies. The company also enhanced its baggage handling and passenger flow systems while intensifying coordination efforts with government authorities and airline partners. These efforts are supported by BAS's advanced digital platforms, which provide real-time operational updates to improve service quality and enable swift decision-making around the clock. BAS also focused on upskilling its frontline employees by training over 400 Terminal Services staff members through the 'Customer Service Excellence' program, delivered in collaboration with EMIC Training Institute and led by experienced aviation industry professionals. Additionally, a series of interactive in-house workshops were held covering essential skills such as effective communication, time management, stress management and teamwork, empowering the personnel to perform confidently in a dynamic airport environment. As part of its human capital development strategy, BAS welcomed more than 30 new trainees into vital departments, including Human Capital, Information Technology, Ground Support Equipment, Training, and Finance. Furthermore, over 60 new employees were hired and trained to join the workforce ahead of peak season operations, including 14 in the Catering Department and 50 in Airside Operations and Terminal Services. This proactive recruitment approach allowed sufficient time for onboarding and integration across operational teams. On the airside, BAS enhanced the efficiency of flight operations by strengthening communication protocols to improve turnaround performance. Workforce deployment strategies were reviewed and adjusted to match the anticipated rise in passenger traffic across airside and terminal zones. A full assessment of Ground Support Equipment (GSE) was carried out, and transportation schedules were optimized to ensure adequate staffing.. Additionally, field Standards & Compliance teams were deployed across all operational zones to monitor service quality and provide on-the-spot corrections and coaching as needed. Commenting on the company's readiness, Mr. Nabeel Khalid Kanoo, Chairman of the Board at BAS, stated: 'We take great pride in the level of readiness and professionalism consistently demonstrated by our teams during these critical operational periods. Peak seasons are a true test of our ability to plan and respond effectively, and we have successfully met that challenge through field-driven efforts, early coordination with partners, and the integration of well-trained, qualified personnel. These achievements reflect the high level of professionalism our teams uphold and the quality of service we are committed to delivering, as we continue to support Bahrain's position as a leading regional hub in the aviation sector.'
BAS remains firmly committed to operational excellence in ground handling services, combining innovation, training, and strategic planning to reinforce its position as a trusted aviation partner and to further enhance the travel experience at Bahrain International Airport during the busiest period of the year.