Latest news with #NabeelKhalidKanoo
Biz Bahrain
3 days ago
- Business
- Biz Bahrain
BAS Enhances Operational Readiness to Meet Peak Travel Demand During Hajj, Eid, and the Summer Holiday Season
As part of its ongoing commitment to operational excellence and outstanding customer service, Bahrain Airport Services (BAS) has implemented a comprehensive readiness plan in preparation for the peak travel seasons, including Hajj, Eid Al-Adha, and the summer holidays. The plan is designed to ensure smooth operations, enhance efficiency, and deliver a safe and comfortable travel experience for passengers at Bahrain International Airport during the busy period from June through August. BAS's preparations include a series of advanced operational measures, such as expanding capacity, strengthening workforce deployment across key operational areas, and activating flexible logistical support strategies. The company also enhanced its baggage handling and passenger flow systems while intensifying coordination efforts with government authorities and airline partners. These efforts are supported by BAS's advanced digital platforms, which provide real-time operational updates to improve service quality and enable swift decision-making around the clock. BAS also focused on upskilling its frontline employees by training over 400 Terminal Services staff members through the 'Customer Service Excellence' program, delivered in collaboration with EMIC Training Institute and led by experienced aviation industry professionals. Additionally, a series of interactive in-house workshops were held covering essential skills such as effective communication, time management, stress management and teamwork, empowering the personnel to perform confidently in a dynamic airport environment. As part of its human capital development strategy, BAS welcomed more than 30 new trainees into vital departments, including Human Capital, Information Technology, Ground Support Equipment, Training, and Finance. Furthermore, over 60 new employees were hired and trained to join the workforce ahead of peak season operations, including 14 in the Catering Department and 50 in Airside Operations and Terminal Services. This proactive recruitment approach allowed sufficient time for onboarding and integration across operational teams. On the airside, BAS enhanced the efficiency of flight operations by strengthening communication protocols to improve turnaround performance. Workforce deployment strategies were reviewed and adjusted to match the anticipated rise in passenger traffic across airside and terminal zones. A full assessment of Ground Support Equipment (GSE) was carried out, and transportation schedules were optimized to ensure adequate staffing.. Additionally, field Standards & Compliance teams were deployed across all operational zones to monitor service quality and provide on-the-spot corrections and coaching as needed. Commenting on the company's readiness, Mr. Nabeel Khalid Kanoo, Chairman of the Board at BAS, stated: 'We take great pride in the level of readiness and professionalism consistently demonstrated by our teams during these critical operational periods. Peak seasons are a true test of our ability to plan and respond effectively, and we have successfully met that challenge through field-driven efforts, early coordination with partners, and the integration of well-trained, qualified personnel. These achievements reflect the high level of professionalism our teams uphold and the quality of service we are committed to delivering, as we continue to support Bahrain's position as a leading regional hub in the aviation sector.' BAS remains firmly committed to operational excellence in ground handling services, combining innovation, training, and strategic planning to reinforce its position as a trusted aviation partner and to further enhance the travel experience at Bahrain International Airport during the busiest period of the year.
Daily Tribune
3 days ago
- Business
- Daily Tribune
Bahrain Airport Services (BAS) Implements Comprehensive Operational Plan Ahead of Peak Travel Season
As part of its ongoing commitment to operational excellence and enhancing customer service, Bahrain Airport Services (BAS), a leading aviation services provider in the Kingdom of Bahrain, has announced the implementation of a comprehensive action plan in preparation for the upcoming peak travel season. The initiative comes in anticipation of increased passenger flow during the Hajj pilgrimage, Eid Al-Adha holidays, and the summer vacation period, spanning from June through August. The objective is to ensure seamless airport operations, improve overall efficiency, and provide a safe and comfortable travel experience at Bahrain International Airport. Enhanced Operational Capacity and Coordination BAS has introduced a series of advanced operational measures, including increased handling capacity, the deployment of additional staff at key operational points, and the activation of robust logistical support plans. The company has also optimized its baggage handling systems and passenger flow procedures. In a bid to ensure uninterrupted services, BAS has intensified coordination with government entities and airline partners, aimed at boosting service quality and accelerating decision-making processes throughout the travel season. Customer Service Excellence As part of its customer-centric approach, BAS has trained over 400 front-line employees under the 'Customer Service Excellence' program, held in collaboration with the EMiC Institute and led by aviation industry experts. The program focused on enhancing communication skills, time management, stress handling, and teamwork through a series of interactive internal workshops—empowering employees to perform efficiently in a dynamic work environment. Talent Development and Workforce Expansion In a drive to nurture talent and strengthen operational teams, BAS recruited over 60 new employees and onboarded more than 30 interns across key departments including Human Resources, IT, Ground Equipment Support, Training, and Finance. The new hires include 14 staff members for catering services and 50 for airside operations and passenger terminal services. To ensure seamless integration, BAS implemented a proactive recruitment strategy, allowing ample time for new staff training and team assimilation ahead of the travel rush. Airside Readiness and Ground Operations To enhance the efficiency of airside operations, BAS focused on improving employee communication skills and reviewed workforce deployment plans in line with aircraft and passenger movement intensity. A comprehensive assessment of ground support equipment readiness was conducted, alongside updated transport and shift schedules to ensure optimal resource allocation. Dedicated compliance, audit, and on-ground supervisory teams have been established to maintain high service levels and address any operational challenges in real-time. Leadership Remarks Commenting on the preparations, Mr. Nabeel Khalid Kanoo, Chairman of BAS, stated: 'We take great pride in the readiness and professionalism of our team as we approach a critical operational period. Peak seasons are a true test of our planning and responsiveness, and we have met the challenge through early coordination, strengthened teams, and high operational standards. These achievements reflect our staff's expertise and reaffirm our commitment to positioning Bahrain as a leading regional aviation hub.'
