Bahrain Airport Services (BAS) Implements Comprehensive Operational Plan Ahead of Peak Travel Season
As part of its ongoing commitment to operational excellence and enhancing customer service, Bahrain Airport Services (BAS), a leading aviation services provider in the Kingdom of Bahrain, has announced the implementation of a comprehensive action plan in preparation for the upcoming peak travel season.
The initiative comes in anticipation of increased passenger flow during the Hajj pilgrimage, Eid Al-Adha holidays, and the summer vacation period, spanning from June through August. The objective is to ensure seamless airport operations, improve overall efficiency, and provide a safe and comfortable travel experience at Bahrain International Airport.
Enhanced Operational Capacity and Coordination
BAS has introduced a series of advanced operational measures, including increased handling capacity, the deployment of additional staff at key operational points, and the activation of robust logistical support plans. The company has also optimized its baggage handling systems and passenger flow procedures.
In a bid to ensure uninterrupted services, BAS has intensified coordination with government entities and airline partners, aimed at boosting service quality and accelerating decision-making processes throughout the travel season.
Customer Service Excellence
As part of its customer-centric approach, BAS has trained over 400 front-line employees under the 'Customer Service Excellence' program, held in collaboration with the EMiC Institute and led by aviation industry experts. The program focused on enhancing communication skills, time management, stress handling, and teamwork through a series of interactive internal workshops—empowering employees to perform efficiently in a dynamic work environment.
Talent Development and Workforce Expansion
In a drive to nurture talent and strengthen operational teams, BAS recruited over 60 new employees and onboarded more than 30 interns across key departments including Human Resources, IT, Ground Equipment Support, Training, and Finance. The new hires include 14 staff members for catering services and 50 for airside operations and passenger terminal services.
To ensure seamless integration, BAS implemented a proactive recruitment strategy, allowing ample time for new staff training and team assimilation ahead of the travel rush.
Airside Readiness and Ground Operations
To enhance the efficiency of airside operations, BAS focused on improving employee communication skills and reviewed workforce deployment plans in line with aircraft and passenger movement intensity. A comprehensive assessment of ground support equipment readiness was conducted, alongside updated transport and shift schedules to ensure optimal resource allocation.
Dedicated compliance, audit, and on-ground supervisory teams have been established to maintain high service levels and address any operational challenges in real-time.
Leadership Remarks
Commenting on the preparations, Mr. Nabeel Khalid Kanoo, Chairman of BAS, stated:
'We take great pride in the readiness and professionalism of our team as we approach a critical operational period. Peak seasons are a true test of our planning and responsiveness, and we have met the challenge through early coordination, strengthened teams, and high operational standards. These achievements reflect our staff's expertise and reaffirm our commitment to positioning Bahrain as a leading regional aviation hub.'
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