Consumer body demands better facilities at Coimbatore Passport Seva Kendra

The Hindu

2 days ago

Citizens' Voice Coimbatore, a consumer rights organisation, has called for urgent improvements at the Passport Seva Kendra (PSK) near Airport Junction in the city.
In a letter to the Regional Passport Officer, the group appreciated the staff's efficient service, but flagged the absence of a proper waiting hall, shelter, restrooms, and drinking water, forcing applicants to wait outdoors.
The absence of parking for visitors was highlighted as a pressing concern. Applicants are reportedly compelled to park on nearby roads, where vehicles are fined for unauthorised parking. The body recommended that the passport office coordinate with the police department to allow short-term parking for applicants without obstructing traffic flow.
Terming the location inconvenient for elderly applicants and those using public transport, the group suggested handling renewal and Tatkal cases at a central venue such as the Coimbatore Municipal Complex in Uppilipalayam while retaining PSK for new applications.
The body stressed that Coimbatore, as Tamil Nadu's second most important city, should have a passport facility with adequate amenities to ensure a dignified applicant experience