
T-Mobile's T-Satellite service attracts ~2 million customers, hundreds of thousands are from Verizon and AT&T
The successful ad continues to make waves months after its high-profile Super Bowl 59 debut. The feature, first introduced during the Eagles-Chiefs game, aims to eliminate the roughly 500,000 square miles in the US where traditional cellular signals don't reach. Through its partnership with SpaceX's Starlink, T-Mobile now offers Direct-to-Cell satellite coverage, allowing smartphones to send and receive text messages even in the most remote areas. The satellites orbit at around 200 miles above Earth and move at over 17,000 mph (ca. 27,359 km/h), providing seamless coverage when users move out of cell tower range. Currently in beta, the service supports SMS and will soon expand to include MMS, voice calls, and data. Most smartphones from the past four years are compatible, regardless of operating system. While the beta is free for now, full integration is set to begin this summer, with the service included on select plans or available as a monthly add-on for a reasonable fee.
It was just the other day that we told you that T-Satellite will end its beta stage and will officially launch on July 23. Currently, the service supports only texting, but data capabilities are expected to roll out on October 1, allowing users to run apps over the satellite network. To enhance this experience, T-Mobile is collaborating with popular app makers like AccuWeather, AllTrails, Apple, Google, WhatsApp, and X to optimize satellite-enabled versions of their apps for users in remote areas.
Additionally, starting July 8, T-Mobile customers will receive free DashPass, a DoorDash subscription offering perks like no delivery fees. To encourage switching from other carriers, T-Mobile has introduced the Easy Upgrade program, which offers AT&T and Verizon customers at least 20% savings, phone payoff, and a new iPhone Pro when they switch. Metro by T-Mobile customers will also benefit from more premium data on popular plans starting June 26. Now, we have some numbers to marvel at, and these come from Mike Katz, the company's head of marketing, strategy and products. According to him, over 1.8 million customers have signed up for the service since its beta program launch at the end of 2024, including "hundreds of thousands of customers from AT&T and Verizon ".
– Mike Katz in an interview for Reuters, June 2025 According to him, interest in the satellite beta program has been evenly distributed between major urban centers and more rural communities across the US.
T-Satellite will come at no additional charge for T-Mobile customers on the new "Experience Beyond" plan. For all other users, including those on AT&T and Verizon , the service will be offered for \$10 a month. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone.
We may earn a commission if you make a purchase Check Out The Offer

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Phone Arena
an hour ago
- Phone Arena
You have spoken loud and clear: humans trump AI. Will companies listen?
Ever since modern generative AI models exploded in popularity, many companies around the globe have begun laying off their employees en masse in favor of AI-powered solutions. However, a major disconnect arises between said companies and their customers: the users don't want to have to deal with a recent story about Verizon's AI customer support, you — the readers — voted overwhelmingly in favor of human representatives over AI agents in the included poll. As of writing this, the vote stands at a whopping 98.61 percent of you voting to deal with human customer support instead of AI. If the poor AI agents could cry, they'd be bawling right now. | Image credit — PhoneArena So…let's talk about this for a bit, shall we? Why are AI agents so unpopular with customers, and why do companies still insist on using them?And, as we're bringing this up again, let's continue to vote to see if your opinion changes after reading this piece. Spoiler alert: I don't think it will. Users share their techniques to connect to a live Verizon customer support agent. | Image credit — Reddit There are countless discussions online about how AI customer service chatbots are a pain to deal with. Some people have shared a pretty 'fun' strategy on how they get the AI to connect them to a human representative: they begin screaming expletives and make no sense. Though, continuously repeating 'live agent' over and over also seems to work most of the where does this aversion to AI stem from? Well, for starters, the AI agents barely manage to do their job most of the time. A recent study by Salesforce revealed that AI customer service agents failed at their tasks in 70 percent of recorded cases. If a company wants a model good enough to handle customer complaints accurately, that will cost 3-4 Dollars per interaction, which is simply anecdotes across the internet, AI customer service simply cannot carry out the task it gets handed. Customers either give up, or keep trying to connect to a live agent, which means that the time spent talking to the AI bot was completely then, do companies still insist on replacing their workforce with AI? Are companies going to stop replacing their human customer service representatives with AI models after explicitly being told that users prefer the former? No, not really. Verizon might, to an extent, according to the aforementioned study, but most companies will It's quite simple: it's cheaper to use AI. But doesn't AI cost a ton more for accurately resolving complaints? Yes, yes it does. These companies don't invest in your complaints being solved fully, unfortunate truth is, it's cheaper to let customers angrily end a support session with an AI, than to pay a person. AI customer service agents remain active 24/7, and keep resolving tickets much quicker than their human counterparts. These agents also never call in sick to work, and are only going to become more affordable as the technology were some hilarious instances during the early adoption of AI customer service, where the bots would go rogue and start hating on the company that they were representing. However, much of that has now been resolved, and AI will, eventually, get just as good as the people that it is replacing. A Chevrolet AI support agent agrees to sell a car for $1. | Image credit — Chris Bakke It's not all failures or rogue bots, however. For example, Verizon reported that adopting AI agents helped the company improve its sales. And, when it comes to simpler tasks like general queries or opening a new account somewhere, AI customer service has sped up the process massively. While there is a lot of heavy resistance against AI adoption in the workplace, it will eventually be present in almost every aspect of the enterprise world. Going back to Verizon yet again, the carrier's own employees hate the AI tools that they're forced to use, but they have no choice. So, no: I do not believe that companies will listen to customer feedback for this particular issue. AI support is here to stay, and will only continue to make its way into more and more companies' business to a number of technologies in the past — the camera, record player, computer, and the internet come to mind — AI will be adopted en masse, and it is the public opinion on it that will shift over will happen to the people who lose their jobs, you ask? We don't know yet, we just don't know. Good news everyone! Over the past year we've been working on an exciting passion project of ours and we're thrilled to announce it will be ready to release in just a few short months. "Iconic Phones: Revolution at Your Fingertips" is a must-have coffee table book for every tech-head that will bring you on a journey to relive the greatest technological revolution of the 21st century. For more details, simply follow the link below! LEARN MORE AND SIGN UP FOR EARLY BIRD DISCOUNTS HERE


Phone Arena
an hour ago
- Phone Arena
Verizon is tricking customers into voluntarily giving up their generous discounts for lower ones
Verizon —Sregtur, Reddit user, August 2025 And if that wasn't enough to anger customers,has the nerve to email them that their bill has been lowered, even though their bill has effectively gone up. —EnvironmentalLog1766, Reddit user, August 2025 Verizon Receive the latest Verizon news Subscribe By subscribing you agree to our terms and conditions and privacy policy Verizon Verizon Verizon Verizon Consideringwas allegedly going to remove loyalty discounts for all customers, having a lower discount is better than receiving no price cut at some users may find even more infuriating is the mixed signals thatis sending. The company has so far made no official comment regarding its presumed revised discount strategy. That might be because the company itself may be undecided and doesn't want to announce anything until it has decided what course of action it customer says that something similar happened with them last year, and they were able to get their previous discount restored by complaining incessantly to. They still ended up leaving as the experience left a bitter taste in their it's totally up toto decide whether or not it wants to offer discounts, it should be transparent about its decisions, especially those that involve lowering discounts and making it look like the customer agreed to company is seemingly also planning to introduce a new monthly fee that wasn't previously there for some been paying for its unpopular decisions by losing customers, but the company doesn't seem to care about letting go of users finicky about price.


Phone Arena
2 hours ago
- Phone Arena
Court rules that the FCC lawfully fined T-Mobile over improper use of location data
Last Friday, the U.S. District Court of Appeals made its ruling, and it decided in favor of the FCC. In other words, the court said that the regulatory agency followed the law by fining both T-Mobile and Sprint for selling their location data to the middlemen who passed it to third-party service providers. The carriers were blamed by U.S. District Court Judge Florence Pan for failing to uphold their responsibilities to protect their customers by preventing misuse of location information by third parties. The judge said that Sprint and T-Mobile did not take prompt action to protect the location data, even after they both became aware that this information was being abused. In her decision, Judge Pan wrote that T-Mobile and Sprint do not deny the facts of the case but believe that there was no violation of the law. The carriers argued that the FCC misinterpreted the Communications Act, calculated the fines incorrectly, and did not allow them to have a jury trial, thus violating their Seventh Amendment rights. The judge wrote that the carriers' arguments "lack merit" resulting in the court's decision to side with the FCC. -Eric Null, co-director of the Privacy and Data Project at the Center for Democracy and Technology T-Mobile responded to the ruling by releasing a statement that said, "We discontinued our location-based services program more than six years ago. We are currently reviewing the court's action and don't have anything new to add at this time." On the other hand, those advocating for consumer privacy were very happy with the ruling. Eric Null, co-director of the Privacy and Data Project at the Center for Democracy and Technology, told Fierce Wireless , "The DC Circuit's welcome decision rejects Sprint and T-Mobile 's arguments that they should not be held accountable for their willingness to sell off customers' location data to the highest bidder and violate the law."